Highland Auto Repair

My car died on my on my way to the airport and AAA's attempts to help weren't working. I brought it in to Highland Auto Repair and not only did they let me idle in their lot while I called and waited for AAA two more times in one day, they fixed the issue, advocated for me to the AAA guy, warned me that AAA's fix would likely be more temporary than AAA led me to believe, and showed me what was wrong with it in a way that I understood but wasn't patronizing (if you're a woman who's been to a mechanic, you get it). All of this on the busiest day of the week. I went to Highland Auto Repair because it's right down the street from me, but after my experience there I would recommend it to anybody anywhere in the city. After me and my car spending more than 2 hours hogging up their waiting room, their lot, their time, and their bathroom, after having to listen to the AAA hold music blasting on my phone speaker for 20 minutes, and after going above and beyond to deal with both me and AAA, they charged me only $30 for labor. Absolute legends, completely saved my ass, and I will literally never go anywhere else. HUGE bonus that there's an AutoZone basically attached to the same building, so if you need any parts they don't have, you can literally walk 23 steps to the left. This experience was so good that I am now actually considering addressing other issues with my car I've been putting off for like six months. 10/10, no notes, A+, passed with flying colors.
Mar 13th, 2023

Just got my brakes fixed. The Girl at the office was great and professional. If it was just that then there would be no problem. The person who fixed my brakes is named Gabriel and he first let me know that my brakes where fine and that the noise it was making were going to happen regardless and he would just charge me for the inspection, basically $35. I had asked him to change the brake pads regardless because it's ridiculous to even charge $35 for doing nothing. Honestly, it seemed as if he just didnt want to do the work. To my surprise, when I came back to get my truck--all of a sudden there was a screw in my tire. A screw. It looked as if it was grinded down not worn down. Note that it was still loose. Typically when there's a screw or nail it's been tightened down through the constant wear. It seemed sketchy and honestly the guy gave me a bad feeling when we interacted initially. Just be weary of this person if you can. Wasn't really expensive from the initial cost and the screw won't be too expensive to patch. Quite frankly, I was under the impression Gabriel didn't want to do the work. I personally don't like working with unprofessional and shady characters. That experience was unpleasant at the very least. Service: Brakes
Mar 12th, 2023

Came by to auto zone with my crew my dogs to buy new windshield wipers and possibly oil to do oil change saw them literally same parking lot drove in all the employees were courteous ask for price and availability now here I am another happy customer U want great customer service and experience staff and dog friendly establishment come and get a quote or get your next service here and always support your local businesses Thx Highland Auto RepairSee you on my next service appointment
Feb 27th, 2023

(Translated by Google) Excellent attention, above all very honest to do their job, they charge and say what it is, there are no thefts, no cheating when doing their job. (Original) Exelente atencin, sobre todo muy honrados par hacer su trabajo, cobran y dicen lo que es no hay robos, ni trampas a la hora de realizar su trabajo.
Feb 15th, 2023

Feb 14th, 2023