Thompson VonTungeln A.P.C.

W CG _{on Google}

Jan 17th, 2024

Not impressed. This firm is very robotic in their process, they are process oriented, not people oriented. At the then of the day, they get the job done. All the documents were packaged nicely and organized nicely. The process and service was very very lacking. You pay for the template not for their guidance, care, or concern of them really trying to put your unique and individual estate needs in place. They do not take any initiative to provide any extra help or to ensure they are really covering all your families unique needs between the 1st and 2nd appt. Anything extra you have to ask for or initiate. It is clear they do hundreds of these, and they have their process and template... and from our experience we felt their goal is to get you in and out as fast as possible. If we had not spoken up and asked more questions or asked for certain things, there literally would have been 2 appts. 1 where they "discuss that they do, they ask you some questions based on your family and the info they collected from you prior to your first appt, they review their different packages and you pay in full" 2. You go in and sign and notarize your final documents. There was no extra help offered, appts or guidance provided. We had to initiate all the extra questions, clarifications, and customization we wanted for our estate plan. We also had to request to see all our documents for review and approval prior to our last meeting where it is all notarized and finalized, especially so we did not have to pay an additional $250 reprinting fee. When we asked for that we were made to feel like we were inconveniencing them and told " no one has ever asked that before" When we were initiating all our changes and questions, they did respond and answer everything and make the changes. Any questions we initiated their responses were very clear and detailed. Its just that we had to initiate everything!!! We also had to google language and reach out to other estate planning firms friends had used for "suggested language templates" or "approach ideas" in certain areas of our plan, being this firm did not provide any of that assistance or guidance. The lawyer who helped us was very very rude in one of his email responses making light of a legitimate question we had that was important to us. The girl who was helping with the process, she was very cold and not friendly at all during the final appt doing the notary. She did not say hello or smile or anything. She seems super annoyed by us. Estate planing can be a very hard and emotional process for people and some of the decisions are hard.The firm does lots of these, but they fail to Remember the clients they are helping do this once in their life. This firm is very robotic in their process, they are process oriented, not people oriented.

James Mumaw _{on Google}

Jan 13th, 2024

Very helpful going above and beyond. They care.

Steven Arther _{on Google}

Nov 30th, 2023

Pretty much the best in town for doing a trust that I can see.

Leigh Cowden _{on Google}

Oct 13th, 2023

Kevin Von Tungeln really knows his stuff. And hes so generous with his time. I really appreciate his willingness to help people.

The Heroes Tower _{on Google}

Sep 27th, 2023

Knowledgeable, professional, honest, straight-forward, fair prices on estate planning services. Highly recommend.