Universal Carpet and Flooring

Riquelmis Munoz

Nov 4th, 2021

I’m very happy with my beautiful new floor. Cathy was very helpful with good communication skills.

Joann Curtis

Nov 4th, 2021

I would not use this company!! I have clicking all over my house from the flooring they installed. It is embarrassing to say the least when I have guests over and wakes people up when walking around at night. Their customer service is nonexistent. Once the job is done, paid for, you will never hear from them again. I would definitely shop around for a better product and company that stands behind their product.

Prof G

Nov 4th, 2021

Do NOT use this unprofessional business. They took 140 days to complete a small kitchen. Days between each phase. Workers do not have the proper tools. They can't measure or drill a hole in the right spot/see pics. They brought all my cabinets unwrapped, in the back of a pickup truck. Used my bathroom and peed all over the toilet and tile. Workers cannot speak or communicate well, and ALL of their work was crooked, sloppy, and amateur. A year later drawer handles are breaking and falling off and I'm still seeing new problems, such as all the drawers are mounted crookedly. My dishwasher has a piece of wood on rt. side, but the left? is missing same trim piece. I should have known when the salesperson had handwritten his name over another card and a guy was arguing about his commission check in the managers office. They are cheap and their work is too....all the touch-up paint has come off and I'm seeing more things they screwed up. One word for Universal Carpet - AVOID.

m moniz

Nov 4th, 2021

Quality of products is great. However, it's taking more than one month to complete 2 bathrooms (1 full, 3/4, 1/4). They are standard size bathrooms. The organization and scheduling of the contractors is very poor. I still cannot use the bathroom that was started first! It is not the lack of products, but scheduling of contractors. I am still waiting to have one of the projects completely done.