National Car Rental

( 2255 Reviews)
National Car Rental
515 W 4th Ave
Escondido, CA 92025
Yext Power Listing.

Chamber Rating

Verified Member
4.4 (2255 reviews)
1540
369
161
75
110

About

National Car Rental is located at 515 W 4th Ave in Escondido, California 92025. National Car Rental can be contacted via phone at (760) 480-1616 for pricing, hours and directions.

Contact Info

QUESTIONS & ANSWERS

What is the phone number for National Car Rental?

The phone number for National Car Rental is: (760) 480-1616.


Where is National Car Rental located?

National Car Rental is located at 515 W 4th Ave, Escondido, CA 92025


What is the internet address for National Car Rental?

The website (URL) for National Car Rental is: https://www.nationalcar.com/en_US/location-details/us


How big is National Car Rental?

National Car Rental employs approximately 20+ people.


How is National Car Rental rated?

National Car Rental has a 4.4 Star Rating from 2255 reviewers.


National Car Rental Reviews

Overall Rating

Overall Rating
( 2255 Reviews)
1540
369
161
75
110
Write A Review
Nhan Hoang
10 Reviews
Sep 20th, 2021


Nardos Fassika
1 Reviews
Sep 18th, 2021

They wanted to charge me a different quote from my reservation quote. Luckily had the e mail reservation and they eventually accepted that.


Dustin Marcatti
Reviews
Sep 15th, 2021


Judy Morgan
4 Reviews
Sep 14th, 2021

I've never had an issue in the 10+ years I've used National until recently. I rented a car to be picked up at San Diego airport. I was told the pick up point was in the airport. When I landed I could not find the reservation desk. So I thought it must be off site. I went outside to look for a National shuttle. After waiting for a half hour I called National and was told it was inside the airport. I explained it was not. The representative spoke very broken English, kept putting me on hold, and kept insisting it was inside the airport. I finally hung up frustrated. I then asked another airport employee outside who pointed to a sign left of the terminal) that said "rental car shuttle" and learned then that all rental car locations were in one building outside of the airport! The shuttle was approximately a 10 min ride to a large building where all the rental companies were located. I got off the shuttle went inside the to the National desk and was then told I had to go all the way outside to the end of the building and upstairs to pick up my rental.
I have mobility issues and use a wheelchair in airports. I was not prepared for the extensive walking that day to find the exact location.
Before I returned I tried calling the San Diego location to let them know that I needed a wheelchair when I returned the car. I called twice over 3 days, no one answered, I left 2 voice mails, no one called back. The day before I was to return I called again and someone answered and told me I would need to let the person working when I arrived I would need a wheelchair. When I arrived there was a long line of cars being returned and it was quite a distance over to the National kiosk and I didn't see anyone in the kiosk. An airport employee was instructing everyone to pull forward, park, and leave keys. I did, had to walk back down to the shuttle. Another airport employee saw the physical distress I was in, helped me to a shuttle and ordered a wheelchair at the airport.
To top everything off, on Monday, September 13th, 2 days after returning the car, I received an email saying the car had not been returned! I called, a report was taken and I was told to call back the next day. I called the next day, again spoke to someone with very broken English and could not understand what she was saying. I finally asked, "do you have the car" and she said "yes". The next day I received the receipt although the charge has still not shown up on my credit card.
I am very disappointed in the customer service, the lack of knowledge concerning the airport pick up location, and then the shock of being told the car had not been returned when it had.


Joel Martinez
10 Reviews
Sep 14th, 2021


Load More Reviews

Overall Rating

Overall Rating
( 2255 Reviews)
1540
369
161
75
110
Write a Review
YOUR RATING:
Please Choose A Rating
Please Enter Your Name
Please Enter A Valid Email Address

People also Viewed

  • 245 North Andreasen Drive
    Escondido, CA 92029 | (760) 432-2019
    ( 81 Reviews)
  • 245 North Andreasen Drive
    Escondido, CA 92029 | (760) 480-7406
    ( 0 Reviews)
Start Driving Online Leads Today!
ChamberofCommerce.com