Plumbing Express Inc

M C _{on Google}

Nov 25th, 2023

IF YOUR HOME WARRANTY HIRES EXPRESS PLUMBING, demand a different company. They literally scammed me by making an excuse as to why they couldnt do the work and lied that it wasnt on the main foundation to the home warranty company so they could collect the service fee without doing work. Home warranty then denied the claim unless I pay out of pocket to hire somebody else to prove them wrong. Its a double scam. Run, do not walk from this company

Janelle Yancey _{on Google}

Jul 25th, 2023

Horrible! Waste of time - especially if you have a home warranty.

stephanie dougan _{on Google}

May 16th, 2023

Great company, fast service would highly recommend!

Anne D _{on Google}

Apr 5th, 2024

Liars! Liars! Liars! Do not use this company.
I was sent a plumber from Plumbing Express ( based on recollection- ~ 45-55 yo, 55-7, Caucasian, goatee) via the home warrantee company. The plumber sent did fix the drain which was broken (although installed it in an unlevel fashion- which is less than ideal) but in the process chipped the porcelain and/or chipped a coat of paint over the porcelain (I am uncertain still). I believe the damage was done in the process of removing the old drain, I surmise, since the plumber left some hard pieces of concrete/plaster which was around the drain which he removed in the process, hence I know that the removal was traumatic. I reported this to the company in an unemotional manner and asked how they planned to address it. They told me that the plumber reported that he didnt do it (that it was like that beforehand). They said that he has worked for them for 26 yrs and has never had an issue. I then impressed upon them that such was not the case. I of course have no photo proof of the condition of the sink immediately prior to the plumbers visit, but nor does the plumber have proof that the sink was supposedly damaged before initiating work (which I would have assumed he would document if such did exist so to ward off false accusation)/protect himself). I do not yet know how much will it cost to repair the sink (per Google between $500-2000) . A reputable company would assume responsibility for of the damage they caused, rather than lying about it. I plan to take them to small claims court and let as many folks as possible know not to use this company if possible.
(Also, they supposedly fixed the running toilet. Instead, he made is much worse and another plumber will need to come to fix it)

Deanna Chase _{on Google}

Nov 16th, 2023

I was dispatched through my home warranty company to Plumbing Express today. I placed the quick claim as soon as I saw it was accepted I called them (even though it said they would contact me).
I didn't catch the gal's name that I spoke to but she was extremely helpful, professional and if it weren't for talking through my issue... I may have been waiting 2 weeks for a repair. Unfortunately their business was booked until after Thanksgiving. She recommended I call the home warranty and have the claim dispatched to another company who had time today.
The issue was resolved.
The reviews on here are probably real, and how that person was feeling at their time of visit.
I recommend giving them a chance.
When your claim is filed and it says they'll contact you...contact them.
As long as you have all your information why not take the next step.