The Mini Express

Lilliana R. _{on Yelp}

Feb 26th, 2022

They are very unprofessional. I booked with them for my daughters 1st birthday and unfortunately we had to reschedule due to COVID, I tried contacting them to explain the situation and never answered any of my phone calls, I then tried emails, even text messages and nothing. This was back in January and we are now about to be in March, still haven't heard for them and all I want is my deposit back. I'm upset, have no way in getting in touch. Shame that my family has been giving this company business for years but they can't even answer a phone call to a paying customer.

Brooke A. _{on Yelp}

Apr 18th, 2021

We hired Mini Express for our son's birthday and had an amazing experience!!!!  SO FUN for the kids!

Victor L. _{on Yelp}

Sep 11th, 2022

I should of wrote this a while ago to maybe have warn other parents. I went to a child's bday party that used this service. It was great! The kids enjoyed it and it was great for parents riding along. I'm not sure if it was that day or the driver but for some strange reason things spiraled dangerously that my kid got hurt. It was traumatic for my kid and my wife to go through an accident like that. But the kicker is there was no apology or resolution afterwards. After reevaluating the day I noticed they never had any disclaimers or disclosures. There were no seat belts or anything to secure yourself or your child to. The seats were slippery and the cart itself didn't feel stable on turns. Well what ended up happening was myself and my kid flipped over and my kid flew out to the street. Luckily there was a car that slowed the fall so I was able to grab my kid in time before the cart fell completely down. But still, you can't leave your life and your children's life to random luck and chance. This review to help encourage this company to start adapting better policies or better safety because all it takes is one kid to get seriously injured, don't let it be yours. I suggest finding a better reputable company to book until this company can own up to it's mistakes.As of 4 weeks I still haven't received a statement or apology.

Icy A. _{on Yelp}

Sep 10th, 2022

WARNING! Their $2M liability insurance will NOT cover property damages caused by their operators.I attended a kid's birthday party that hired The Mini Express, while the train operator was attempting to make a u-turn, the wagons titled and fell onto my parked car. A child fell out of the wagon into the street, and luckily my car stopped the last two wagons with a lot more kids from completely tipping over.   After two weeks of investigations, their insurance determined the policy excludes coverage for property damages. They provided no coverage for this loss and closed the file. It has been over four weeks since the incident, and I'm still having to work through reimbursement along with my insurance for the damages caused by The Mini Express.

Jeffrey V. _{on Yelp}

Dec 14th, 2021

My now 3 year old is all about trains, particularly Thomas. His 4 year old brother as well. We hired The Mini Express to come out and it was a big hit! Adults and children were able to ride. We live in a cul de sac and our neighborhood has several other cul de sacs. There is no thru traffic so we were able to cruise around without worries.Marcos was our conductor. He was punctual and the train was set up and ready to go at our scheduled time, so set up and take down did not creep into the time we paid for. He was very pleasant and friendly. The kids enjoyed the train so much they were a bit upset when the time was up.The train seems to be electric so no loud engine noises or exhaust fumes. They had some speakers playing kid music.I would definitely recommend.