ADT Security Services

Tommy Robbins _{on Google}

Apr 1st, 2024

Biggest scam company I have ever been a part of. They lied about the products I would get and charged for services we didn't get. When we canceled they tried to charge us a cancelation fee but luckily we had the contract to prove there was no such fee.
The entire call center is outside the US and they have a very thick accent making it hard to communicate with the staff.
The app they use seems to be some Chinese knock off app that isn't even adt its a 3rd party software. I would highly recommend you find a different company to go with.

Laura Valoppi _{on Google}

Jan 17th, 2024

Cheap products, bad customer service.
I have had ADT for years, fed up with them and their products.
They have cheap products that fail, and even though I have a monthly subscription, I have to pay to have a replacement sensor sent out for one that randomly broke. The too often the sensor just popped off, no one touched it or was near it. This is about the 4th or 5th time this has happen to their sensors.
They brag about how they can contact the sheriff if your alarm goes off, but the reality is the sheriff wont come out for several hours. So you are better off with a system that just sounds an alarm.

Eilish _{on Google}

Aug 10th, 2023

ADT person came to our door (we have never had their services) and we told them we werent interested as soon as they got to the door. The salesperson laughed in our faces and continued to laugh all the way back to his car. My husband asked what he was laughing at and he yelled that we were rude and he wasnt there to even sell anything so we told him to leave and then he called my husband a psycho.

Quality Care _{on Google}

Oct 3rd, 2023

Customer service is very unsatisfactory. I have called 3different times (days), taken through several menus and even after selecting the correct one another robot comes and goes through another menu, then when live person finally comes after a long wait, he/she cant assist with this but will get you to the right department, hold several minutes and another live person comes on and after going through the screening all over again, he/she says oh, I am unable to help you right with this but Im going to transfer you to another person whom Ive told everything you need so you wont have to repeat yourself again., few seconds a live person comes on and says everything today will be xxx hundreds dollars, how would you like to proceed with this.
The frustration caused is too much and calling for replacement of existing censors sounds like a scam to be charged few hundreds for and the option for 3 month upfront of professional installment with requirement for $99 down and a little over a $100 a month because existing sensors or equipment has no warranty on them, mmmm
Im extremely disappointed with ADT and may start rethinking to the decision to continue with them.

ariana ferrari _{on Google}

May 19th, 2023

Called sales to upgrade our existing home system with them. Sales took our deposit but couldn't schedule the job due issues with their scheduling system. I never got a call back and they took my deposit. I've called several times to get my money back, but was tossed around from one person to the next and left on hold for over an hour. I will disputing this with my bank. Avoid ADT! Horrible customer service!