Best Western Chula Vista/Otay Valley Hotel

( 807 Reviews)
Best Western Chula Vista/Otay Valley Hotel
4450 Main St
Chula Vista, CA 91911
Yext Power Listing.

Hours of Operation

  • Tuesday: 24 Hours
  • Wednesday: 24 Hours
  • Thursday: 24 Hours
  • Friday: 24 Hours
  • Saturday: 24 Hours
  • Sunday: 24 Hours
  • Monday: 24 Hours

Chamber Rating

Verified Member
3.7 (807 reviews)
328
206
114
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109

About

Located in Chula Vista,CA, the Best Western Chula Vista/Otay Valley Hotel is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Contact Info

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QUESTIONS & ANSWERS

What is the phone number for Best Western Chula Vista/Otay Valley Hotel?

The phone number for Best Western Chula Vista/Otay Valley Hotel is: (619) 422-2600.


Where is Best Western Chula Vista/Otay Valley Hotel located?

Best Western Chula Vista/Otay Valley Hotel is located at 4450 Main St, Chula Vista, CA 91911


What is the internet address for Best Western Chula Vista/Otay Valley Hotel?

The website (URL) for Best Western Chula Vista/Otay Valley Hotel is: https://www.bestwestern.com/en_US/book/hotel-rooms.05693.html?iata=00171890&ssob=BLBWI0003G&cid=BLBWI0003G:yext:website:05693


How big is Best Western Chula Vista/Otay Valley Hotel?

Best Western Chula Vista/Otay Valley Hotel employs approximately 20+ people.


What days are Best Western Chula Vista/Otay Valley Hotel open?

Best Western Chula Vista/Otay Valley Hotel is open:
Tuesday: 24 Hours
Wednesday: 24 Hours
Thursday: 24 Hours
Friday: 24 Hours
Saturday: 24 Hours
Sunday: 24 Hours
Monday: 24 Hours


How is Best Western Chula Vista/Otay Valley Hotel rated?

Best Western Chula Vista/Otay Valley Hotel has a 3.7 Star Rating from 807 reviewers.


Hours of Operation

  • Tuesday: 24 Hours
  • Wednesday: 24 Hours
  • Thursday: 24 Hours
  • Friday: 24 Hours
  • Saturday: 24 Hours
  • Sunday: 24 Hours
  • Monday: 24 Hours

Best Western Chula Vista/Otay Valley Hotel Reviews

Overall Rating

Overall Rating
( 807 Reviews)
328
206
114
50
109
Write A Review
MARY BETON
Dec 31st, 1969

Called 3x or more no response
Attention: Victor - The Manager @ Best Western Hotel Located at 4450 Main St
Chula Vista, CA 91911
United States
Date: 07/29/2021
Subject: Complaint regarding Environmental Bio Hazard and Dirty (Moldy) experience at Best Wester Otay/Ranch at ChulaVista.Dear Victor or Manager
Review about the last experience I had on July 24 in your reputed Best Western Hotel. The hotel is prominently known for its excellent service. However, this was not the case with our last visit.
I made a reservation on July 24, 2021 for my family. Confirmation number: 410418126.
When we arrived at the place the front lobby was locked and we waited outside your building for 30 minutes. There were two front desk receptionist Cesar and Maria however they were not in the front lobby.
We were given a room on the 3rd floor- Room 332. The room carpet was wet and the room had a strong chemical smell that our eyes were burning from it.
We opened the door to get the fresh air circulated but this didn’t help the situation. I have children with me that’s aged of 5 and 12. I also have my cousin’s children who’s 10 and 12 because they were informed that their room at 325 is not ready and they have to wait for 30 minutes because they have to urgently clean the bathroom.
When we came to room 332- The room carpet was wet and chemical smells very strong. We opened the hotel room door to circulate air. The bathroom also was very moldy smell and it has a hole on the wall with square wood cover which it made it more weird of staying.
We called front desk to assist us since our children were waiting outside the hallway of the hotel room due to a strong chemical smell and their eyes and throat was burning.
Front desk was call 2-3x to come up to explain the chemical smell in the room but Cesar and Maria refused to go up and check the room. I decided to go downstairs and spoke to Cesar asking for another room but he stated that he has no room for us. Also- Maria was also there and avoided to speak to me but I saw her went outside of the hotel didn’t even offer help to me to assist the situation.
The room was also really quite dirty and seemed to have been perhaps was used by homeless or maybe someone died in the room and was never used for quite sometime; there was a constant damp in the carpet and mold like smell in the bathroom on top of the chemical smell that gave me a headache while we were waiting. The carpet was wet and smelly.
Since there’s no other solution from the hotel, we couldn’t take the chance of staying in the room with our kids. Even we were extremely exhausted and tired, We ended up leaving the hotel at almost 1am since there’s no room given and our children were very cold, tired, and sleepy sitting outside the hallway.
The entire bad experience ruined our entire vacation to Aquatica Waterpark. We all had headaches from the strong chemical smell and mold smell in the bathroom. We drove home at 1am since there’s no other room offered for us to stay. It was the worst experience we have.
We will never be going back to your hotel or recommending it to any of our friends. The room was not at all what we booked and had we have known the state of the room- the mold and strong chemical cleaning smell, we would have never chosen to stay at your hotel. We we were completely miss-led via your website and booking process.
Your staff admitted as well about the biohazard chemical smell. According to Cesar- him and Maria were both aware of the chemical smell in the room. He even stated that they used Deodorizer powder trying to cover the chemical smell. So the staffs knew about the hazard or risk and yet still booked the room 332 knowing all of us especially our children can be dangerously expose to hazardous chemicals. The chemical use to clean is a biohazard because it was strong enough to cause headaches and burning sensation in our eyes, nose, and throat


Marlene Armend
Dec 31st, 1969

I don't think they change the sheets with clean ones. When we got there I notice a big spot of blood on the sheets and it wasn't dry blood. When we told the cleaning lady she swear she changed the sheets. So we told her to change them for new ones. She wasn't to happy about it. For sure we will not stay here again . Everything looks dirty like they bearly clean. This hotel not for me. I took pictures and will be posting them on Yelp.


Dawn Lucero
Dec 31st, 1969

Take your own towels, ice and pillows.
We had no towels. Ice machine did not work and pillows so small they were not pillows. No parking either.
This is a place were contractor live mon-fri with all their big truck. Every one leaves at 5 am, so be ready for the noise. Staff, well there are there to collect a paycheck and that's all they do. Will not return. I would rather sleep in me car.


Melissa Vargas Navarrete
Dec 31st, 1969

Check in was good. Room is somewhat clean. But the thing I'm really disappointed of is that the towels were dirty. It was just nasty. They need to wash everything good. If they want good reviews.


Tammy Hampton
Dec 31st, 1969

Rude desk guy (or whoever it was) told us we couldn't "camp out" next to our vehicle waiting for roadside assistance after locking our keys in our vehicle after we checked out. No concern or customer service, no "Anything we can do to help?".. nope. Just pointed toward an area to wait to get off their property. I have never been so disappointed with a hotel staffer in all of my 47 years of fearless adventuring. This might be the closest accommodation to my daughter's new apartment after moving to Cali from out of state but I may stay farther away rather than stay here again. Would not recommend.


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Overall Rating
( 807 Reviews)
328
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