Sleep Number

christine malabed _{on Google}

Jan 19th, 2024

Great customer service, easy smooth process.

Enma Martinez _{on Google}

Oct 8th, 2023

My husband and I went there on memorial day weekend, we knew we wanted to get a sleep number bed but were not sure which one. Jaime helped us, he really gave us his full attention and answer every question we had. He showed/gave information on all the beds. What I appreciate is that he was not pushy at all, he gave my husband and me space to express what we liked and dislike about the beds. When we told him we were going to come back Monday (two days later) he was 100% supportive of our decision. And sure enough we went back and bought the bed. My husband is a happy camper, I haven found what number works for me.

Sugar Schmitt _{on Google}

Oct 7th, 2023

I would rate it lower if I could. We bought a split king i10 360 in August. It was delivered a few days later. I am pretty sure it was used and returned. It looks nothing like what they have in the showroom. I slept in it the first night for 4 hours, I could not get comfortable and got the worst backache, it was hard to walk. Tried it the next night within 30 minutes the pain in my back was unbearable . I slept on the floor. I have been sleeping in a chair since. They will not take it back even though they offer a 100-day trail. No one you can talk to on all of their phone numbers has the authority to take it back. The flex base has issues with the phone app and remote we bought with it. The mattress loses air. I am posting a picture of what it looks like, along with a picture of what it is supposed to look like. It is close to a month since we paid close to $10,000 for it. It is still in our bedroom. Therefore, we can not get another bed. We are senior citizens and having a rough time sleeping in chairs. Don't make the same mistake we did. Sleep number is not what it used to be.

John Schmitt _{on Google}

Sep 27th, 2023

UPDATE: 9/28/2023 Another week down and they have still done nothing to fix the situation. Well they did lie to the BBB. I was considering getting one of these beds before they screwed over my parents. I think I will save my money since my parents got one of their beds that was over $10,000 and haven't been able to use it since they got it 6 weeks ago. Sleep Number I hope someone does to each of you what you are doing to my elderly parents! How do you sleep at night? I bet it's not on a Sleep Number bed.
DO NOT BUY FROM THESE CROOKS they will sell you a USED mattress, lie about it, then trying to convince you its normal to need 2500 bucks in parts the day they put it in.
The store and district manager know who I am and this review. HOWEVER they have done nothing to help the situation, the number below goes to people without the authority to make the situation right! My Parents are still stuck on chairs. Almost a month on chairs with no end in sight. They cant even get another bed in there because this oversized paper weight takes so much room. They are to old for this kind of treatment.
Sleep Number are crooks, charging a premium, delivering used and broken products, refusing to take items back, and intimidating the elderly. They delivered a broken/ used 10k+ bed, my parents told the delivery guy to take it back since it was broken, and they paid for a NEW bed not a REPAIRED bed. He whom was a muscular large male, refused and told them to wait a few days. Now they had to order 2k in parts. Which takes 2 weeks plus to get parts. That is not a new bed, thats remanufactured. The manager at the store claims to not have the authority to help my parents, customer services Claims not to have the authority to help. They refer you to other departments that dont have the Authority. My parents cant sleep in this broken bed. Meaning they bought a 10k bed, to sleep on the couch. Sleep Number how do you sleep at night. I am willing to bet its not on a Sleep Number bed. Sleep Number you should be ashamed of yourselves treating anyone in the way you do, let alone elderly customers.
To the manager of the East Lake Store, I hope someone treats you, when you are retired, in the same manner you have treated my parents. Because there is no excuse for your condensing, disrespectful, arrogant, idiotic, and unprofessional ways. This guy should be investigated. Do not shop here, do not let anyone you care about shop here. They are white collar criminals.

William Matteson _{on Google}

Sep 23rd, 2023

We purchased a bed from here and the first impression was that these guys have it together. Wrong!!! During the delivery process they damaged my bed frame. The bed frame is so unstable, Im sure it will fall at any moment. I am a disabled veteran and bought this bed for service connected injuries. Either way, I made a claim for the bed frame on Monday and was told someone would call me by Wednesday. No one contacted me on Wednesday, so I called customer service again and they told me someone would call me on Thursday, no one did. I called on Friday and they told me someone would call me in 3 weeks!! UNSAT!! When you call the store, of course they have nothing to do with it any longer. I guess legal action is the only avenue to get my furniture replaced. DO NOT BUY SLEEP NUMBER BEDS!!!!