Hertz Car Rental - Burbank - South Victory Blvd HLE

Eli Oren _{on Google}

Mar 31st, 2024

Worth service ever. The people there don't have patience for customers. They do favor when they talk with you.

David Grigoryan _{on Google}

Mar 28th, 2024

This review is solely based off the customer service that Dylan and Andrew provided during my experience. I can't thank both of these guys enough. I was in and out of there less than 25 minutes at most the process was super transparent. They both gave me answers to all of my questions rather than giving me a business card to call corporate or customer service. we did a full walk-through around the vehicle. They explained all the gadgets all the bells and whistles. It was a great experience. I definitely would recommend it. The car was also very clean as well.

Matthew S. Frey _{on Google}

Mar 13th, 2024

My car got totaled over a month ago by another driver. His insurance State Farm was gonna cover the rental cost I was told. However, I was NOT told I would have to pay outta pocket the insurance. The guy didnt tell me that and I was charged $575.00 after being told it would only be a $50.00 deposit. I hate the fact I wasnt at all at fault on my totaled car, but yet I lost money. Never coming back again. They should help people and not sell and scam like they do!!! Zero stars.

Kathryn Tokarska _{on Google}

Mar 7th, 2024

Plane was sitting on the runway, into gate late, but no matter. On the way there running, 2 people were walking back saying they dont have any cars, they also had a reservation. I ran anyway with my luggage, arrived 10:31, they close at 10:30. The desk was dark and empty. Next door company said try first floor, well I think they were just trying to get rid of me. Downstairs it was all dark. I managed to see the women closing up the little kiosk and getting into her car. I was told there were no cars. How is this possible? Just stranding people. The workers knew it, they ran for the hills early so they wouldnt have to face customers with bookings for non existing cars. Beware. Should have flown to LAX, they are open 24 hours, at least there may have still been a chance. The fact that it is a holiday weekend is no excuse for selling stuff you dont have and leaving people stranded in an unknown city in the middle of the night. I would have never chose to come here and I never will again.

keiki tomoyose _{on Google}

Feb 23rd, 2024

Hi there, I just returned a car last Friday ( black Nissan kicks) I forgot two clickers inside. I'm hoping to have them back soon. Thanks a lot