Kendon Industries, LLC

Brad Hobbs

May 10th, 2022

Great trailer - S L O W S E R V I C E.....
I bought a trailer from a local dealer - with no ramps. (he lost them but gave me a great discount)
I ordered ramps from Kendon in late November for a planned RV trip three and a half months away at that time. ---Paid Kendon...
They were due Dec 15th.
No messages, no confirmation email, no ramps on 12/15/21
Called Kendon, they would check with FedEx and get back to me.
No word from them.
Called back in Jan 2022, they said that they would send new ramps.
No word from Kendon.
Called in early Feb., they said that they would send new ramps.
...AND they will be there by Feb 13th for you vacation trip.
...AND the would send confirmation.
No word from Kendon.
Called back on Feb 11th, they said that they would send new ramps.
... here we are on the 11th of Feb - two days to go.
No way, after about 100 days, that I will have my ramps in two days.
Now, we have a trip planned in MAY...
PLEASE SEND MY RAMPS...
Great trailer by the way - well built - works just fine. I need those ramps to get my bike on it!!!

Ronald Pate

May 10th, 2022

I bought a two up Kendon Trailer and it was delivered just before Christmas. Looking back, the good reviews I read seems to be older models. The trailer had tape and protective material all over it. I noticed a few scratches when bringing off the truck but did not think it would be that big of a deal. After I removed all of the tape and packing materials in my garage it had several issues. Fenders bent, many scrapes, missing T bolts, dings. Kendon sent me replacement fenders and some paint. They also promised to give me $200 back and said the trailer will operate fine since I was concerned about using it. I was told there are not alignment adjustments that could be done. It took several emails (leaving messages for them does not get a response) and starting the process to have my credit card company do a chargeback before I was given the credit. I don't blame staff. Xavier seemed to be as helpful as he could be from what I could see.
I also have called trying to get technical information about tire clearance from the fender frame. It only has 3/16 to 1/4 inch and I just want to make sure it is safe to operate. I always am sent to voicemail and who knows if I will get a call back since they never did on other items.
The product still looks solid and I hope it works as promoted so I don't need to continue to deal with this company. I would not buy any product from them again and wish I had sent it back.
Within moments of posting a bad review on Yelp they responded. Their customer service is a main reason why they get a 1 star. Food for thought. If someone at Kendon would start answering the phone for customer issues it may help prevent bad reviews. Once I ordered they have been consistent about not responding.

Don Reeves

Sep 29th, 2021

DR

Penny Meka

Sep 29th, 2021

Love ,love our new trailer for our e-bikes. Thank you so much for all your help . This trailer works so well for our bikes thay don't ever ever move . Piece of mind is everything

David Hidalgo

Sep 29th, 2021

I needed a trailer to haul my golf cart behind my motorhome. I looked at several different options and almost bought a swivel tote trailer but then saw the Kendon Trailer website and stand up utility trailers. After further research and comparisons, I decided on the Kendon Stand up Utility Trailer.
I called, spoke to Javier and placed an order for one. Took a couple of months to get, and a little pricey, but it is well worth the wait and and money spent. It is a beautiful very high quality and sturdy trailer. It is somewhat heavy and I need help standing it up, but it is nice that I can store it inside my garage up against the wall. Everywhere I take it, I get many compliments and inquiry's about it. I have been very pleased with my trailer and customer service from Kendon Trailers! I highly recommend their trailers and lifts!