Hertz Car Rental Anaheim Marriott

Colin Pratt _{on Google}

Jan 23rd, 2024

Utter joke. Read this before booking!
There is no Hertz collection point here. I booked this as I was staying at this hotel. I even had an email reminder saying to collect my car from here. When I asked the lobby desk, they said there is no Hertz centre, they are fed up with people being told Hertz are there. The number does not work so I called another Hertz office and explained the situation, they sent a car out to collect me and take me to the other location. Even then when I was struggling with the cars sat nav, when I asked for help, I just had a shrug of the shoulders.
Utter incompetence

Shubham Arora _{on Google}

Dec 18th, 2023

I was able to drop off my vehicle here based on reviews by other customers. The drop-off, situated on the hotel's fourth floor, mandates a visit to the lobby for key submission, adding an inconvenience to the return process. Regrettably, even after three days, I am still confronted with an outstanding $300 incidental charge, accompanied by 4 (updated from 3 earlier)
separate transactions of $100 each on my account.
Update: Had to call the customer care explaining when the car was dropped, they closed the contract and removed the holds after the call. Skip this location to avoid all the hassle!

_{on Google}

Dec 4th, 2023

Hello, I'm the person who returned the Hertz rental car at 9:00 p.m. on November 25th. I wonder why it happened when it was said that $100 was withdrawn from Hertz yesterday. I called, but they didn't answer, so I'm going to write a review. Please tell me quickly why this happened

Joana Pasillas _{on Google}

Oct 26th, 2023

This office isnt a physical location. Office is closed due to Covid the office never re-opened. Dont book your car rental pick-up for this location. You can use this location to drop of your vehicle only on the 4th floor and leave keys at the Marriot hotel lobby but you cant pick up your vehicle here because theres no office here.

Diane Nantais _{on Google}

Sep 24th, 2023

Spare yourself the frustration and pick any other location. Seriously. We were due to drop off our car this morning at this location. In total it took us AN HOUR.
There is not a single hertz sign anywhere. The car drop off is on the fourth floor of the Marriott parkade, which I only found out after reading other reviews. Every sign and map in the Marriott leads you to a Hertz location that no longer exists. We had to ask the folks at the FedEx, and they told us you now have to drop your keys off at the front desk.
Seriously, go anywhere else. Nothing is worth that much of a hassle.