American Home Shield is located at 1800 East Oak Street in Conway, Arkansas 72032. American Home Shield can be contacted via phone at (888) 605-2829 for pricing, hours and directions.
So I signed up for termite prevention and was told no more charges and they turn around and charge more. Called to get an understanding was put on hold and transferred to someone who had no clue. Customer service is terrible and I recommend anyone but this company. I wish I could give negative stars!!!!
Donald Hicks on Google
Sidney Stewart on Google
We made the horrible mistake of hiring Terminix to spray for spiders and ants after they came door to door in our neighborhood with a great deal. For $98 per quarter they would come and do 4 treatments. They came and did the first treatment. I have never seen so many spiders and ants after that. We have ten times more than we did. I called terminix and after 30 minutes on hold I explained it wasnt working and they stated that they spiders and ants were coming inside to get the bait which made no sense to me. However, they said they would send someone out within 72 hours. Two weeks went by without a single word from them. Call again and wait 36 minutes on hold. Finally get someone and tell them I want to cancel because obviously they arent going to do what they said. So they tell me fine but there is a $79 cancellation fee. Of course they never told me this when at my door. I told the woman I would love to speak with a manager or someone, as I felt charging a fee after I already paid them $98 to make spiders and ants way worse was not okay with me. She said none were available but that I would hear from them concerning this. Well, as you can guess, havent heard back. I am amazed that a company that large could have such horrible customer service. Services: Rodent extermination, Spider extermination, Ant extermination
Aaron Redd on Google
It's doesn't matter how much you pay, or what plan you get, they will find a way to charge you EVERYTIME they have to do something. Need a Termite inspection? Oh, that's free, UNLESS you need an actual REAL Termite inspection to refinance your house. The "real one" costs $$$, even if you have the bait traps, even if you have the pest control sprayers. The Termite inspection isn't free, I don't care what they advertise.
threebumbles andabee on Google
Our experience has been a little good and a little bad. Our initial purchase of the service went smoothly. While no one called to set our appointment, Roy (pest technician)unexpectedly but thankfully came out the same week and sprayed. The following day the exclusion techs came out and sealed everything off and set termite traps/bait. I asked when we could expect mouse traps to be set and they said that was Roys job. When I confronted him it became evident he was hoping to pass that job along to exclusion crew. After trying to contact Jason, the pest manager, I never received a call back (its been a week since I initially called him). I called their 1800 number today and Beth Walters was an amazing customer service rep who tried diligently to get into contact with someone and help ease our minds that someone will be out soon. Our initial salesman, wade, has also been very helpful in trying to remedy the issue. While most services were accommodated quickly and thoroughly; the main reason we purchased the service has thus far been ignored by the service manager (Jason) and pest technician (Roy). Im giving 4 stars for customer service rep (Beth) our salesman (wade) who has even offered to complete some services on his own to accommodate the lacking of others and 4 stars to the exclusion team (I regretfully didnt catch their names). Hopefully our issue gets resolved swiftly so we can enjoy the benefits of contracting terminex and enjoy our home again! Services: Hornet & wasp extermination, Rodent extermination, Termite inspection, Termite extermination, Spider extermination, Flea & mite extermination, General pest inspection, Mosquito extermination, Cockroach extermination, General wildlife removal, Ant extermination
