ADT Security Services, LLC.

Neil Schneider _{on Google}

Feb 22nd, 2024

Extremely unhappy with ADT. Service is extremely poor.
We had issues with our system connecting to cell towers in the area. The came into our home to install a piece of equipment to improve service. Bottom line, the equipment never really improved service.
At the time of the install they extended our contract 5 years without our knowing. We now want to discontinue service and they want to collect on the remaining contract. This is after being a 9 year customer.

Gilbert R _{on Google}

Dec 13th, 2023

***PLEASE READ***
This company does NOT care about your security or saving you money! There is so much Ive gone through, that I will not bore everyone with but the customer service is TERRIBLE!!! The sales associates LIE 100% because they are given commission for every OVERPRICED piece of equipment they sell you!
PLEASE do yourself a favor and just grab some cameras from Amazon or something and save yourself from getting screwed or at least find a company that cares about your safety and not just your money!

Henry Choi _{on Google}

Aug 6th, 2023

Will lie to you to steal your money. Supposedly bbb accredited but they wont respond to those complaints either.

Jesus Fierros _{on Google}

Feb 20th, 2023

Professional services and agents. Sell you value on their products and services.

Natasha Singh _{on Google}

Sep 16th, 2023

We got a full CCTV system installed on April 5th, 2023. This is the absolute worst company you could ever go into business with. Once they get your card number they run with your money and never look back. We have had billing issues literally since the day after installation to now. Every month we have had a billing issue. From being double charged to trying to charge $4,000 in one month. The worst part is that there is nowhere to turn. Our sales rep ditched since after he got his commission (Zack Galvez) even though he told us to contact him if we had any issues or concerns. The website chat is also useless as they are in denial about double charging us even when I provide dates and amounts. Phone customer service is the worst because they do not acknowledge their actions or follow their own contract, when you ask for a manager they are always "not available" or busy. I am going on 6 weeks waiting for a call back from a supervisor (apparently Steven Brekel, area admin manager). I wish I could go back and never get involved with ADT. If you are considering going with them please don't, run away and know that you have saved yourself from being robbed by a security company. If there was anyway for me to break my contract with out being financially punished for it I would. Going with ADT is literally the worst decision I have ever made in my life, business or personal.