Southwest Microwave Inc

Chris Santa Cruz _{on Google}

Jun 2nd, 2022

Went in to interview person barely knew didn't know how to interview someone had way more experience than they were looking for don't want to pay someone's worth found out what kind of people work there sweat shop stay away if you're looking for a career or good pay

Keith Erdmann _{on Google}

Oct 27th, 2018

Good atmosphere

Tod Fitzpatrick _{on Google}

Aug 7th, 2021

I had one of the worst company that I had in my entire career. At the time they were producing 23 gigahertz microwave systems. At the suggestion of a local manufacturers representative, I purchased a system with the video carrier and a sub carrier for RS-422. I spoke directly with the manufacturer about its capability a Vicon VPS 1200 control system. I mentioned that Vicon used A non-standard RS-422 communications protocol. The response was they had installed a Vicon system at Kennedy Space Center with the microwave model I was considering purchasing. I ordered the system, my technicians installed it and the communications did not work. I contacted the manufacturer and spoke directly to the VP of Sales who had told me the system would work. He basically told me I didn't know what I was talking about and that we just weren't competent. I suggested that they come out and take a look. He informed me that there was a charge to do that and I told him I thought that was unreasonable since the system didn't function as they said it would. We agreed that the Southwest Microwave technicians would come out and I would pay only if I was wrong and it was simply an installation problem. The Southwest Microwave technicians showed up we demonstrated to them that there was a voltage difference between what the Vicon system needed and what their carrier was capable of. They provided a modification and the system worked.
During The same period of time I had purchased a video only microwave system for another customer. We installed the system and it failed after a week. We returned the microwave to have it repaired. A week later the vice president of sales called me and said the system had been repaired and they would ship it to me as soon as I paid for the technicians coming out at the other site which of course we had agreed that I wouldn't pay if it wasn't my company's fault. His response was, I didn't think you'd really take me up on that. So I confirmed that he would not send me my microwave back and I went to the manufacturer's representative I had dealt with and explained the situation. As a result, the manufacturers representative dropped the line and I ordered a video microwave system from Macom which I had used in the past and considered an excellent product. A month later the vice president of sales from Southwest microwave called me again said the microwave was still there didn't I want to take care of my customer. I said of course I want to take care of them. I already had. I explained to him that I had purchased a system from another Macom. He told me he thought it was lying, and that there was no way I would have spent several thousand dollars to take care of a customer. I guess that explains the difference in his idea of customer care and mine.
It was long ago and I believe the VP is no longer with the company. I wish Google reviews existed back when it happened, but better late than never.
I would recommend you buy from any other company that has an equivalent product.