Enchantment Resort

mike kim _{on Google}

Apr 10th, 2024

Best location in Sedona.
Very professional service.
Boynton trail was unbelievable.
Must visit boynton end of trail about 45 minutes from the resort.

gaeul kim _{on Google}

Apr 8th, 2024

We stayed here 3 nights and it was nightmare. We booked camp coyote for our two kids. I got a call from the hotel that my youngest child is having a medical emergency. Thankfully we were strolling near where my daughter was. she does not have any medical condition. While i was trying to give my daughter comfort while waiting 911 to come, the security guy keep telling my husband that she was having a panic attack or asthma attack. Other staff also saying she has panic attack because she was crying but they initially told us that she is having a seizure over the phone but they changed as soon as we got there since her consciousness were came back and they change their tone for whatever reason. There were signs. She has a fever of 104 degree and she skipped the lunch and didnt eat anything til 2:30pm but they thought that she was not happy at kids club so she had panic attack. If the staffed were trained especially for kids club, they should have see the signs and could let us know earlier. while the staff was changed 3 times at the camp while my girl was there for 6hours, no one noticed it even though she is not eat anything and crying the most of times (btw she is turning 5 soon, she can speak & express her feeling well). Worst part didnt even start yet. 911 took us to the room and after my daughter had tylenol she fell asleep. Hotel security guy came to the room right after and he says needs information from us. My husband told him he will call him the follwoing day so we can all rest for now. We requestsd detailed information about what exactly happen to my daughter. the guy called the room a couple of times while my daughter was sleeping (i told him she was sleeping first time) and we asked if he got the information but he is saying the our daughter was having a panic attack and no other symtoms, however, when my husband challenge d him with questions he changed his tone again that it migjt be a seizure. We also state that we dont feel safe staying here so we might leave the property early than he even suggest us to go to Arizona Grand which i think it is so funny that the staff sugesst some other place?? Even if we clearly states that we will call the guy the next day when we are ok, so we can give whatever he needs, but he knock on our door again around 8am the next day. Seriously? He does not even have information that we requested. We gave them almost 24 hours to figure out what exactly happen to my daughter and the question was clear - how long does she have seizure, was she has any other symptoms? This was the point that we need to talk to the higher management team. My husband request to talk to the GM and request again about the information. The anwser from the GM was because they are not the medical professionals it is difficult to tell whether it was seizure or panic attack but at least he describes with details information what we requested. However he lied infront of my husbands face. My husband also stated that it was big disappointment that the main pool is closed, however we didnt get any notice from hotel not even when we checkd in. GM of the hotel told my husband saying that they always close the pool on April. Yeah, I mean General Manager of the property simply lying to the guest which is totally not true. I booked the hotel May 2023 right after my friends came back from their spring break on end March-April and share their hotel pics & experience. The person who checked in even handed out what was included in the resort fee and it clearly includes the main pool. Incident or accident can happen, but GMs anwer and lying was unacceptable. We stayed a lot of hotels and incident can happen and how they handle the situation shows the class. Great hotels are always want the guest to comeback so they try to make sure the guest depart the property with positive attitude. After my husband talk to GM, did not hear anything from them of any apologies or checking on my daughter condition. we left the property with the most dissatisfied and disappointed feeling and would not recommend anyone.
Safety: It is not safe especially kids camp. They are not trained well to watch young kids
Noteworthy details: Management team is a nightmare. Do not know how to apologize properly and even GM is lying about the property that can be easily find out. This show the class of this hotel. If you are expecting holiday inn service while paying $1k, go ahead and book it

D Silbering _{on Google}

Apr 5th, 2024

An elegantly designed building on a surprisingly large site.
It was a wonderful stay that stands out from other luxury hotels in Sedona.
The rooms are also great.
However, the location is far from downtown.

Amanda Steinour _{on Google}

Mar 27th, 2024

Exceptional staff. Beautiful accommodations, spectacular views. All that being said, the pricing has gone up exponentially with many things no longer included in the journey packages. I'm afraid this will be our final trip. We are blessed that we were able to visit many times in the past and want to thank the many long-term and new staff members for very peaceful and memorable visits to Sedona. Namaste.
Safety: We felt very safe walking the grounds day or night.
Noteworthy details: The staff was excellent. Very friendly and accommodating.