Western Window Systems

Hours

Sunday:
Closed
Monday:
7:00 AM - 4:00 PM
Tuesday:
7:00 AM - 4:00 PM
Wednesday:
7:00 AM - 4:00 PM
Thursday:
7:00 AM - 4:00 PM
Friday:
7:00 AM - 4:00 PM
Saturday:
Closed

Chamber Rating

3.7 - (75 reviews)
45
4
3
3
20
Read Our 75 Reviews

Chamber Rating

3.7 - (75 reviews)
45
4
3
3
20
  • Gustavo Torres


    Mar 2nd, 2022

  • Don Johnson


    Feb 20th, 2022

  • Lydia Straus-Edwards

    FAILED QUALITY CONTROL on Series 7600: We ordered a 7600 door and window unit comprising three panels with window panels on both sides of a door. These were for installation in new construction. When they arrived, the fins that protect from water infiltration had been installed in incorrect locations. These cannot be removed and reinstalled without affecting the glazing installation and damaging the units. Also, the unit was sent with the incorrect size of mull bars needed to join the units. The supplier, Sierra Padre Windows and Doors, of San Diego, decided not to pursue the correction of fins, telling us that fins are not needed!?! Thus, we are facing a very costly construction delay because this unit cannot be installed as is. This lack of QC inspection on the part of both the manufacturer and the supplier is completely unacceptable and very costly. We may finally need to resort to a lawsuit to get this resolved, as action from both is inadequate, so far. Update: The Western Window representative arrived and agreed to have this corrected in a reasonable fashion. Hopefully, this will resolve the matter, but producing a replacement panel and correcting another will take months, resulting in significant construction delays. Quality control to begin with would have eliminated the problem, of course.
    Mar 3rd, 2022

  • Lisa Bell

    Zero star. There are tons of problems and headaches after replacing my patio door to Western door 7650 system. Finally their rep came today without bringing any level or measure with no help but denied and argued every single problem that I pointed out. When I point out that Wind leaks from gaps of between panel frame and double panel glass, their rep didnt even try to take a look and just told me thats not possible because everything was sealed. When I show him the gap is big enough for me to insert a painting brush, He didnt even wonder how could they manufactured something like that but just told me dont do that. He will do nothing Even I asked what if I can prove it leaks air. When I said theres full of dent scratches on the door and frame, some of paint just peals and fall off when slide and close the door, their rep responded that can be touch up. When I showed him that there are seams everywhere on the panel frames. He did not even take a second look and just told me that its tolerance. What? I seam that I can see through from inside out and bugs can go through is tolerance. Their companys standard is just way below standard! When I pointed out one of panel probably balled because the gap in the center is much bigger than on the top and bottom between 2 sliding panels the rep said we havent been final walk through yet. And he said everything including bent metal, seams between parts that I pointed out are made within tolerance. Finally the rep admit a big gap at the bottom was because one of weather resistant stripper is missing because they are human. But they dont make mistakes on everything else like didnt seal the double panel correctly. And he said my door was ONLY $23,000, they made same door for hundreds thousands! So what ? I should just keep my mouth shut after spent 23k but not 100k ????? All photos tell the their low quality. Worst choice for my house. Ill file a complaint on BBB as well.
    Feb 6th, 2022

  • Dave Young

    We had 2 sliding glass doors installed less than 2 years ago. The sliding glass doors both work flawlessly. Our problem is with the handles, screen door hardware, and sill plate. Our handles both started rusting within the first year. Rainbow glass and mirror in Maui took care of the first handle within a couple months. Now we have been waiting since January to have our screen door wheels replaced, (they have rusted through the aluminum frame) the second handle replaced, and Western Windows is also supposed to be supplying a new stainless track guide for the screen door. The wheels on the screen door have eaten into the aluminum frame completely. For more than $16,000 dollars for two doors installed and a ten year warranty I hoped for more durability and better warranty service. Local installation company put the blame on Western Windows not following through with the replacement parts. I'd appreciate it if Western Windows would contact me directly. I'm tired of the run around and just want my doors fixed properly.
    Jan 31st, 2022

Read Our 75 Reviews

About
Western Window Systems

Western Window Systems is located at 2200 E Riverview Dr in Phoenix, Arizona 85034. Western Window Systems can be contacted via phone at (877) 268-1300 for pricing, hours and directions.

Contact Info

  •   (877) 268-1300

Questions & Answers

Q What is the phone number for Western Window Systems?

A The phone number for Western Window Systems is: (877) 268-1300.


Q Where is Western Window Systems located?

A Western Window Systems is located at 2200 E Riverview Dr, Phoenix, AZ 85034


Q What days are Western Window Systems open?

A Western Window Systems is open:
Sunday: Closed
Monday: 7:00 AM - 4:00 PM
Tuesday: 7:00 AM - 4:00 PM
Wednesday: 7:00 AM - 4:00 PM
Thursday: 7:00 AM - 4:00 PM
Friday: 7:00 AM - 4:00 PM
Saturday: Closed


Q How is Western Window Systems rated?

A Western Window Systems has a 3.7 Star Rating from 75 reviewers.

Hours

Sunday:
Closed
Monday:
7:00 AM - 4:00 PM
Tuesday:
7:00 AM - 4:00 PM
Wednesday:
7:00 AM - 4:00 PM
Thursday:
7:00 AM - 4:00 PM
Friday:
7:00 AM - 4:00 PM
Saturday:
Closed

Ratings and Reviews
Western Window Systems

Overall Rating

Overall Rating
( 75 Reviews )
45
4
3
3
20
Write a Review

Gustavo Torres on Google

image


Don Johnson on Google

image


Lydia Straus-Edwards on Google

image FAILED QUALITY CONTROL on Series 7600: We ordered a 7600 door and window unit comprising three panels with window panels on both sides of a door. These were for installation in new construction. When they arrived, the fins that protect from water infiltration had been installed in incorrect locations. These cannot be removed and reinstalled without affecting the glazing installation and damaging the units. Also, the unit was sent with the incorrect size of mull bars needed to join the units. The supplier, Sierra Padre Windows and Doors, of San Diego, decided not to pursue the correction of fins, telling us that fins are not needed!?! Thus, we are facing a very costly construction delay because this unit cannot be installed as is. This lack of QC inspection on the part of both the manufacturer and the supplier is completely unacceptable and very costly. We may finally need to resort to a lawsuit to get this resolved, as action from both is inadequate, so far.
Update: The Western Window representative arrived and agreed to have this corrected in a reasonable fashion. Hopefully, this will resolve the matter, but producing a replacement panel and correcting another will take months, resulting in significant construction delays. Quality control to begin with would have eliminated the problem, of course.


Lisa Bell on Google

image Zero star. There are tons of problems and headaches after replacing my patio door to Western door 7650 system. Finally their rep came today without bringing any level or measure with no help but denied and argued every single problem that I pointed out.
When I point out that Wind leaks from gaps of between panel frame and double panel glass, their rep didnt even try to take a look and just told me thats not possible because everything was sealed. When I show him the gap is big enough for me to insert a painting brush, He didnt even wonder how could they manufactured something like that but just told me dont do that. He will do nothing Even I asked what if I can prove it leaks air.
When I said theres full of dent scratches on the door and frame, some of paint just peals and fall off when slide and close the door, their rep responded that can be touch up.
When I showed him that there are seams everywhere on the panel frames. He did not even take a second look and just told me that its tolerance.
What? I seam that I can see through from inside out and bugs can go through is tolerance. Their companys standard is just way below standard!
When I pointed out one of panel probably balled because the gap in the center is much bigger than on the top and bottom between 2 sliding panels the rep said we havent been final walk through yet. And he said everything including bent metal, seams between parts that I pointed out are made within tolerance.
Finally the rep admit a big gap at the bottom was because one of weather resistant stripper is missing because they are human. But they dont make mistakes on everything else like didnt seal the double panel correctly. And he said my door was ONLY $23,000, they made same door for hundreds thousands!
So what ? I should just keep my mouth shut after spent 23k but not 100k
?????
All photos tell the their low quality.
Worst choice for my house. Ill file a complaint on BBB as well.


Dave Young on Google

image We had 2 sliding glass doors installed less than 2 years ago. The sliding glass doors both work flawlessly. Our problem is with the handles, screen door hardware, and sill plate. Our handles both started rusting within the first year. Rainbow glass and mirror in Maui took care of the first handle within a couple months. Now we have been waiting since January to have our screen door wheels replaced, (they have rusted through the aluminum frame) the second handle replaced, and Western Windows is also supposed to be supplying a new stainless track guide for the screen door. The wheels on the screen door have eaten into the aluminum frame completely. For more than $16,000 dollars for two doors installed and a ten year warranty I hoped for more durability and better warranty service. Local installation company put the blame on Western Windows not following through with the replacement parts. I'd appreciate it if Western Windows would contact me directly. I'm tired of the run around and just want my doors fixed properly.


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Overall Rating

Overall Rating
( 75 Reviews )
45
4
3
3
20

Write a Review

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