Tocaloma Spa & Salon

Tocaloma Spa & Salon
Yext Power Listing.

Hours

Monday:
Closed
Tuesday:
Closed
Wednesday:
9:00 AM - 6:00 PM
Thursday:
9:00 AM - 6:00 PM
Friday:
9:00 AM - 6:00 PM
Saturday:
9:00 AM - 6:00 PM
Sunday:
9:00 AM - 3:00 PM

Chamber Rating

Verified Member
4.2 - (69 reviews)
48
5
5
3
8
Read Our 69 Reviews

Chamber Rating

Verified Member
4.2 - (69 reviews)
48
5
5
3
8
  • alexander mcclarren

    The spa environment was small and really not all that relaxing. I went in for a massage and they charged me an extra 26 for gratuity. I did not get a choice and I believe that was wrong because my massage was subpar.
    Feb 29th, 2024

  • Mary Hollan

    I hope this review actually gets reviewed. My sister and I went last week and when we arrived got a better picture of the limited services. My bad for not recognizing that, but we came three hours early to enjoy the pool. The spa manager said well, we have a small waiting room if you like but the pool is for hotel guests only. She had no helpful words for the two of us and our dilemma, two people who were paying her salary. We left dejected and headed to the car. We went anyway to the pool and got in without incident. Heres the kicker. When we got back for our treatments, they were not exactly at the same time so I had to wait a little. I went to the desk to pay and this adorable, smiley beautiful people type person, Stephanie, says to me, would you like to go to the pool and wait there? She handed me a wristband and one for my sister for her wait later. She made our day perfect and I suggest the hotel reconsider who they actually have as manager. I will also comment on the fact that the establishment included 20% tip without asking. What incentive does a massage therapist have to earn that? None. Stephanie, thank you again for your gracious hospitality. I am promoting you to head of all things that make a difference in others lives!! :)
    Mar 31st, 2024

  • Dee McCall

    I was hesitant to visit based of the mixed reviews of the spa. But here goes: I recently visited Tocaloma Spa and Salon for a mani-pedi service and had quite a mixed experience. Firstly, I must commend Robert, the masseuse, for an incredible massage - it was so relaxing that I actually fell asleep! Unfortunately, the positives end there. Upon arrival, the staff was incredibly friendly and welcoming, which initially set a good tone for my visit. However, I was quite disappointed by the lack of transparency regarding additional fees. I was gifted a Groupon mani-pedi and massage service, but was blindsided by unexpected charges. They charged me $50 to remove the gel polish on my fingers and toes, and then another $50 to upgrade to gel polish - doubling my initial cost. Now the technician, was kind enough to discount one of those removals to half off. However, what was meant to be a thoughtful gift ended up costing me $87.50 additional, which was quite a shock at checkout. Adding insult to injury, the 20% gratuity that the salon automatically includes in the bill bumped my total up to $156 by the time I was done. I wouldn't have minded paying extra if the service was exceptional, but unfortunately, that wasn't the case. The mani-pedi paint job was subpar, to say the least - there was paint left on my cuticles, and the layers were sloppy and looked amateurish. The technician was lovely and the conversation was great. But after 30 years of experience, as she mentioned to me, I expected a better outcome. I was so dissatisfied that I ended up having to visit my local nail salon to have everything removed and redone just two days later. Overall, while the staff was friendly and Robert's massage was top-notch, I was left feeling disappointed and out of pocket due to the salon's inefficiency in disclosing additional fees and the poor quality of the mani-pedi service.
    Mar 21st, 2024

  • M Payne

    The Tocaloma Spa had the most caring staff. All staff members catered to the individual client. Even last-minute reservations were met with a smile and many phone calls if running late.
    Feb 28th, 2024

  • Miesha

    My entire experience was a 10 out of 10 DO NOT RECOMMEND and if giving 0 stars was a thing I absolutely would because ITS GIVINGGG 1950s, but like in Mississippi. Despite the drab, depressing and dated exterior, I gave this spa a chance. I even had high hopes after checking in because the initial (yes, the INITIAL) receptionist was delightful. I arrived 25 mins prior to my scheduled appointment. I was escorted to a single use restroom and given instruction to change and leave my belongings in one of the open lockers. I wanna pause here and mention that it was at this moment that I realized that I had made a terrible TERRIBLE mistake. I should have taken heed to the fact that their website had no pictures, but here I was ignoring the red flags. After changing into what quite possibly be the worlds most uncomfortable robe, I waited in the waiting area (if were being creative and calling it that) for about 45 mins before hearing the massage therapist scheduled to work with me verbally and intensely state how she refused to work with me because she was uncomfortable. She then began speaking about how she was not comfortable giving me a scalp and foot massage, despite this being my scheduled service. Naturally, hearing this, I was perplexed. Because yes this rhetoric made me extremely uncomfortable as the only black woman in the establishment; however, I was more so appalled at the audacity of this woman. Like this isnt the place to be refusing to service anyone because quite frankly this place is disgusting. So the nerve but I digress. 30 mins after my scheduled appointment, the same high pitched voice that had so much to say about not wanting or feeling comfortable working with me came around the corner to tell me that she was ready for me. I should have taken this as my second cue to GET OUT, but clearly I ignore red flags and was dead set on getting a massage, so I stayed. After disrobing and settling into the massage bed, the massage therapist (who shall remain unnamed because 1. I dont remember her name and 2. Shes not worth giving notoriety to) began making unwarranted remarks about how different and unique my hair is then began to question my economic status by stating oh, you must live in like south Phoenix and you cant be from around here. Asking questions like how many kids do you have? assuming I have children, which I do not. There were several micro aggressions and ignorant remarks that I became noticeably quiet, resulting in my service being cut by 30 mins. Which is even more outlandish because for real who goes to get a massage and requests the massage therapist to talk to them? Im here to relax, not make a friend. So not only did my service not begin on time, I did not get to enjoy the entire session. Once the therapist decided to end the session, I changed back into my clothes and proceeded to exit. As I was waiting to pay, someone else came from behind a random door like a genie and made passive aggressive comments about my sneaker choice. This was quite honestly the most passive aggressive racist experience Ive ever had. Most definitely a waste of money and not worth the argument to fight with such ignorant and uninformed people. I definitely will not be back and will be sure to spread the word on how people of color are treated in this spa. Still on the hunt for an inclusive spa that is welcoming to all people, not just those who make them comfortable.
    Mar 9th, 2024

Read Our 69 Reviews

About
Tocaloma Spa & Salon

Tocaloma Spa & Salon is located at 11111 N 7th Street in Phoenix, Arizona 85020. Tocaloma Spa & Salon can be contacted via phone at (602) 866-7500 for pricing, hours and directions.

Contact Info

Questions & Answers

Q What is the phone number for Tocaloma Spa & Salon?

A The phone number for Tocaloma Spa & Salon is: (602) 866-7500.


Q Where is Tocaloma Spa & Salon located?

A Tocaloma Spa & Salon is located at 11111 N 7th Street, Phoenix, Arizona 85020


Q What is the internet address for Tocaloma Spa & Salon?

A The website (URL) for Tocaloma Spa & Salon is: https://tapatiocliffshilton.com/activities/tocaloma-spa/?y_source=1_NDkyMjIyNjItNTQ1LWxvY2F0aW9uLndlYnNpdGU%3D


Q How big is Tocaloma Spa & Salon?

A Tocaloma Spa & Salon employs approximately 20+ people.


Q What days are Tocaloma Spa & Salon open?

A Tocaloma Spa & Salon is open:
Monday: Closed
Tuesday: Closed
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 6:00 PM
Sunday: 9:00 AM - 3:00 PM


Q How is Tocaloma Spa & Salon rated?

A Tocaloma Spa & Salon has a 4.2 Star Rating from 69 reviewers.

Hours

Monday:
Closed
Tuesday:
Closed
Wednesday:
9:00 AM - 6:00 PM
Thursday:
9:00 AM - 6:00 PM
Friday:
9:00 AM - 6:00 PM
Saturday:
9:00 AM - 6:00 PM
Sunday:
9:00 AM - 3:00 PM

Ratings and Reviews
Tocaloma Spa & Salon

Overall Rating

Overall Rating
( 69 Reviews )
48
5
5
3
8
Write a Review

alexander mcclarren on Google

image The spa environment was small and really not all that relaxing. I went in for a massage and they charged me an extra 26 for gratuity. I did not get a choice and I believe that was wrong because my massage was subpar.


Mary Hollan on Google

image I hope this review actually gets reviewed. My sister and I went last week and when we arrived got a better picture of the limited services. My bad for not recognizing that, but we came three hours early to enjoy the pool. The spa manager said well, we have a small waiting room if you like but the pool is for hotel guests only. She had no helpful words for the two of us and our dilemma, two people who were paying her salary. We left dejected and headed to the car. We went anyway to the pool and got in without incident. Heres the kicker. When we got back for our treatments, they were not exactly at the same time so I had to wait a little. I went to the desk to pay and this adorable, smiley beautiful people type person, Stephanie, says to me, would you like to go to the pool and wait there? She handed me a wristband and one for my sister for her wait later. She made our day perfect and I suggest the hotel reconsider who they actually have as manager. I will also comment on the fact that the establishment included 20% tip without asking. What incentive does a massage therapist have to earn that? None.
Stephanie, thank you again for your gracious hospitality. I am promoting you to head of all things that make a difference in others lives!! :)

Business Response on Google Apr 1st, 2024
Thank you, Mary, for taking a moment to share your review. We take your comments to heart and sincerely apologize for any disappointment. Your feedback has been shared with the appropriate people and departments in an effort to improve and enhance our service levels and overall guest experience. We hope you give us another chance for a future visit. Thank you again.

Dee McCall on Google

image I was hesitant to visit based of the mixed reviews of the spa. But here goes:
I recently visited Tocaloma Spa and Salon for a mani-pedi service and had quite a mixed experience. Firstly, I must commend Robert, the masseuse, for an incredible massage - it was so relaxing that I actually fell asleep! Unfortunately, the positives end there.
Upon arrival, the staff was incredibly friendly and welcoming, which initially set a good tone for my visit. However, I was quite disappointed by the lack of transparency regarding additional fees. I was gifted a Groupon mani-pedi and massage service, but was blindsided by unexpected charges. They charged me $50 to remove the gel polish on my fingers and toes, and then another $50 to upgrade to gel polish - doubling my initial cost. Now the technician, was kind enough to discount one of those removals to half off. However, what was meant to be a thoughtful gift ended up costing me $87.50 additional, which was quite a shock at checkout.
Adding insult to injury, the 20% gratuity that the salon automatically includes in the bill bumped my total up to $156 by the time I was done. I wouldn't have minded paying extra if the service was exceptional, but unfortunately, that wasn't the case. The mani-pedi paint job was subpar, to say the least - there was paint left on my cuticles, and the layers were sloppy and looked amateurish. The technician was lovely and the conversation was great. But after 30 years of experience, as she mentioned to me, I expected a better outcome. I was so dissatisfied that I ended up having to visit my local nail salon to have everything removed and redone just two days later.
Overall, while the staff was friendly and Robert's massage was top-notch, I was left feeling disappointed and out of pocket due to the salon's inefficiency in disclosing additional fees and the poor quality of the mani-pedi service.


M Payne on Google

image The Tocaloma Spa had the most caring staff. All staff members catered to the individual client. Even last-minute reservations were met with a smile and many phone calls if running late.


Miesha on Google

image My entire experience was a 10 out of 10 DO NOT RECOMMEND and if giving 0 stars was a thing I absolutely would because ITS GIVINGGG 1950s, but like in Mississippi. Despite the drab, depressing and dated exterior, I gave this spa a chance. I even had high hopes after checking in because the initial (yes, the INITIAL) receptionist was delightful. I arrived 25 mins prior to my scheduled appointment. I was escorted to a single use restroom and given instruction to change and leave my belongings in one of the open lockers. I wanna pause here and mention that it was at this moment that I realized that I had made a terrible TERRIBLE mistake. I should have taken heed to the fact that their website had no pictures, but here I was ignoring the red flags. After changing into what quite possibly be the worlds most uncomfortable robe, I waited in the waiting area (if were being creative and calling it that) for about 45 mins before hearing the massage therapist scheduled to work with me verbally and intensely state how she refused to work with me because she was uncomfortable. She then began speaking about how she was not comfortable giving me a scalp and foot massage, despite this being my scheduled service. Naturally, hearing this, I was perplexed. Because yes this rhetoric made me extremely uncomfortable as the only black woman in the establishment; however, I was more so appalled at the audacity of this woman. Like this isnt the place to be refusing to service anyone because quite frankly this place is disgusting. So the nerve but I digress. 30 mins after my scheduled appointment, the same high pitched voice that had so much to say about not wanting or feeling comfortable working with me came around the corner to tell me that she was ready for me. I should have taken this as my second cue to GET OUT, but clearly I ignore red flags and was dead set on getting a massage, so I stayed. After disrobing and settling into the massage bed, the massage therapist (who shall remain unnamed because 1. I dont remember her name and 2. Shes not worth giving notoriety to) began making unwarranted remarks about how different and unique my hair is then began to question my economic status by stating oh, you must live in like south Phoenix and you cant be from around here. Asking questions like how many kids do you have? assuming I have children, which I do not. There were several micro aggressions and ignorant remarks that I became noticeably quiet, resulting in my service being cut by 30 mins. Which is even more outlandish because for real who goes to get a massage and requests the massage therapist to talk to them? Im here to relax, not make a friend. So not only did my service not begin on time, I did not get to enjoy the entire session. Once the therapist decided to end the session, I changed back into my clothes and proceeded to exit. As I was waiting to pay, someone else came from behind a random door like a genie and made passive aggressive comments about my sneaker choice. This was quite honestly the most passive aggressive racist experience Ive ever had. Most definitely a waste of money and not worth the argument to fight with such ignorant and uninformed people. I definitely will not be back and will be sure to spread the word on how people of color are treated in this spa. Still on the hunt for an inclusive spa that is welcoming to all people, not just those who make them comfortable.

Business Response on Google Mar 16th, 2024
Miesha, thank you for taking the time to share your review. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We strive to provide the best in services and are always looking for ways to improve, so your feedback is greatly appreciated. We hope to have another chance to welcome you back!

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Overall Rating

Overall Rating
( 69 Reviews )
48
5
5
3
8

Write a Review

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