Lumina on 19th Apartments

Dave Behrendsen _{on Google}

Aug 28th, 2021

**Final Update**
By their response, apparently it is me who has made the mistakes. Not their bunk and inaccurate website. Or their inability to define their rental criteria. I have now found a place to rent. I had no problems leasing with my current management company. Cheers folks.
**Update** — STILL DO NOT RENT HERE. I responded to the email they provided below, ITS NOT VALID. I tried it three times. They take your money and run. Not ok in anyway.
Original Post - I paid an application fee for a unit that was available for immediate move in. After three days of phone calls and visits, the management company informed me my unit was not actually ready, provided me with four changes of the required paperwork and refused to refund my deposit (which is paid to secure a rental that was falsely advertised).
The staff is nice, but the management system does not work and they just ran me in circles till I left. I don’t normally leave reviews, but they took my money while false advertising. That’s not ok.

Ace Of Spadez _{on Google}

Aug 26th, 2021

Truly the crappiest place I've ever lived at. Management lies to you from the getgo then proceeds to ignore all complaints and concerns for the remainder of your lease. Air conditioner is constantly leaking or shutting off completely. The room was messy and was full of bugs from the getgo even though they'll tell you that the apartments have been "renovated". Not to mention the lack of amenities (washer/dryer, dishwasher) that was promised to me when I applied and signed the lease. I'll probably have to sue for my deposit because I hear they are reluctant to refund them.

dave west _{on Google}

Aug 8th, 2021

Staff is unwilling to help or take ownership when they make a mistake. Not a reliable property management team.

Aaron Miles _{on Google}

Aug 13th, 2021

Awful place, do not move here if you have ANY OTHER OPTIONS.
They refund the app fee UNLESS you cancel the app.
When we applied, we had a rep tell us to cancel because we would not be approved.
Well when you do that instead of letting it get declined, you lose your money.
We called Jose and explained the issue. He decided to side with his rep and said he doesn't believe she advised us to do that. Uhhh okay Jose, people make mistakes and how you handle it when they do says alot.
So we went through our bank and were refunded our money. THANK GOODNESS.
THEN LUMINA HAS THE ARROGANCE TO REACH OUT A MONTH LATER WITH MORE LIES SAYING, "We are sorry about the mishap, we would be happy to take your application and I know we spoke on 8/13"
Uhhhh I didn't speak to ANYONE on 8/13 and I've been moved into my 2 bedroom HOUSE for 2 weeks.