Poolman

Chamber Rating

Verified Member
3.9 - (468 reviews)
305
24
15
14
110
Read Our 468 Reviews

Chamber Rating

Verified Member
3.9 - (468 reviews)
305
24
15
14
110
  • bob

    They tried to convince me to replace a perfectly functioning sand filter. I said no several times. They sent multiple request for pool treatment signatures. Then out of the blue, I see a charge on the credit card they did it anyway. Somehow they slipped me an email that got signed. Within 3 days I complained. They more than double, 3105 $, charged me for a filter that is easily below 1470$ through multiple reputable dealers. Dealers that charge just 100$ to do all the work. They were completely unresponsive to this scam they are trying to pull on all their clients.
    Oct 9th, 2023

  • Poolman Phx


    Jun 24th, 2023

  • Paul Augusto

    Poolman 2000 has very poor communication and terrible customer service. They are trying to charge me for a heater repair that did not fix my heater. The problem was flow because the service tech did not backwash the filter. I requested a acid wash of the pool. They drained and refilled the pool without acid washing. I tried all day to get ahold of someone in charge to get the situation resolved before we wasted 75,000 gallons of water, but no one would call me back. I do not recommend Poolman 2000 for any service. I will be looking for a new pool company.
    Jun 23rd, 2023

  • Kelly Frawley

    We have been using this company for over a year now and service is very poor. They are supposed to have someone come on thursdays to clean the pool. Most the time they dont clean both filters, they never come when they are supposed to, I havent had anyone here in three weeks so I went and checked the water myself. Nobody answers the phone or any emails. Looking for someone else who will actually come. As of today 6-23-23 Constantly going through employees, never come when they are supposed to and now our salt cell is cracked and they cant replace due to not having parts. No call about not coming on scheduled day. Absolutely unprofessional, not responsible or reliable service. Services: Water treatment, Wall brushing
    Jun 22nd, 2023

  • Denise Baldenegro

    The five star rating goes to the technician Nicholas Cavazos.. who isn't my regular technician but has come to my aide. He came and cleaned up the job of the previous technician.. who clearly wasn't doing good job. Just want to say thank you Nicolas for explaining and taking the time to listen to my concerns and fixing everything. Just feel this company is going through allot with turnovers with tech and not providing the regular maintenence that we pay for. I just hope they can get things together otherwise i might look for another company to service my pool. This technician went above and beyond and did his job correctly. Thank you Nicolas.
    Jun 14th, 2023

Read Our 468 Reviews

About
Poolman

Poolman is a full-service pool company located in Phoenix, Arizona. When you are looking for the clean professional touch for your pool, trust in the experts at Poolman. Our mission is to completely clean and service your pool so you can enjoy the cool comfort without worrying about any of the hazards. We offer weekly cleaning & chemical services; salt generator systems; comprehensive repairs including tile, deck, lights, plumbing, pool draining, acid washing, automation, heaters, leaks, pumps, motors, filters, sand changes and cartridge cleaning; and pool renovation & remodeling. We will take the hassle out of your pool maintenance so you and your family can enjoy your pool.

Contact Info

Questions & Answers

Q What is the phone number for Poolman?

A The phone number for Poolman is: (480) 991-7970.


Q Where is Poolman located?

A Poolman is located at 2939 W. Culver St., Phoenix, AZ 85009


Q What is the internet address for Poolman?

A The website (URL) for Poolman is: https://www.poolman.com/service-areas/phoenix-az/


Q How big is Poolman?

A Poolman employs approximately 20+ people.


Q How is Poolman rated?

A Poolman has a 3.9 Star Rating from 468 reviewers.

Related Categories

Ratings and Reviews
Poolman

Overall Rating

Overall Rating
( 468 Reviews )
305
24
15
14
110
Write a Review

bob on ChamberofCommerce.com

image They tried to convince me to replace a perfectly functioning sand filter. I said no several times.
They sent multiple request for pool treatment signatures. Then out of the blue, I see a charge on the credit card they did it anyway. Somehow they slipped me an email that got signed. Within 3 days I complained. They more than double, 3105 $, charged me for a filter that is easily below 1470$ through multiple reputable dealers. Dealers that charge just 100$ to do all the work.
They were completely unresponsive to this scam they are trying to pull on all their clients.


Poolman Phx on Google

image


Paul Augusto on Google

image Poolman 2000 has very poor communication and terrible customer service. They are trying to charge me for a heater repair that did not fix my heater. The problem was flow because the service tech did not backwash the filter.
I requested a acid wash of the pool. They drained and refilled the pool without acid washing. I tried all day to get ahold of someone in charge to get the situation resolved before we wasted 75,000 gallons of water, but no one would call me back.
I do not recommend Poolman 2000 for any service. I will be looking for a new pool company.


Kelly Frawley on Google

image We have been using this company for over a year now and service is very poor. They are supposed to have someone come on thursdays to clean the pool. Most the time they dont clean both filters, they never come when they are supposed to, I havent had anyone here in three weeks so I went and checked the water myself. Nobody answers the phone or any emails. Looking for someone else who will actually come.
As of today 6-23-23
Constantly going through employees, never come when they are supposed to and now our salt cell is cracked and they cant replace due to not having parts. No call about not coming on scheduled day. Absolutely unprofessional, not responsible or reliable service. Services: Water treatment, Wall brushing


Denise Baldenegro on Google

image The five star rating goes to the technician Nicholas Cavazos.. who isn't my regular technician but has come to my aide. He came and cleaned up the job of the previous technician.. who clearly wasn't doing good job. Just want to say thank you Nicolas for explaining and taking the time to listen to my concerns and fixing everything.
Just feel this company is going through allot with turnovers with tech and not providing the regular maintenence that we pay for. I just hope they can get things together otherwise i might look for another company to service my pool.
This technician went above and beyond and did his job correctly. Thank you Nicolas.


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Overall Rating

Overall Rating
( 468 Reviews )
305
24
15
14
110

Write a Review

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