Safeway Pharmacy

Roberta Gibbons

Sep 21st, 2021

I had been upset lately due to poor customer service at so many businesses lately. It just seemed like nobody cared anymore, and that it just was not a priority for employees to make a customer feel important. I kept changing the places I did my grocery shopping because of it until I shopped at Safeway on 35th Ave and Bell Rd. one morning. I did not know the employees name that day but when I was leaving I said to myself, "wow, that employee was so courteous and professional". I left there thinking that there are still polite people who care about their customers and do want to make us feel welcomed. Yesterday morning I shopped there again and learned that her name is Veronica. She is the most professional, courteous employee I have had the pleasure of doing business with. She asked me if I needed any ice or stamps, and was very polite. I will definitely keep shopping at Safeway because they know what real customer service is. Thank you Veronica for caring.

P S

Sep 21st, 2021

They argued with me about my son not being insured. I had to call the insurance company and request they call the pharmacist to prove he did indeed have insurance. He was 3 weeks old and needed antibiotics. The pharmacy closed early that day, knowing I was calling my insurance. They refused to give me back my written prescription order so I could go somewhere else. I was forced to wait until morning to get my newborn’s antibiotics. They gave a huge attitude when I went to pick it up and didn’t even apologize for being wrong or making my son suffer through the night.
A separate incident, they never contacted me or my child’s doctor to inform us that they didn’t have an antibiotic. They said they could order it, but didn’t know when it would be in. They again, refused to give me the prescription back so I could go somewhere else. My daughter had severe pneumonia and needed medication that day; it couldn’t wait. I had to call the doctor’s after hours line, and ask if they could send the prescription to another pharmacy. My daughter could have ended up in the emergency room because of them. Absolutely ridiculous communication, and the pharmacists always have an attitude. Go down the street to the 24 hour CVS- they will actually help you.

Johnny Arroyo

Sep 21st, 2021

Have had prescriptions filled out over a yr. one being a controlled substance. DEA has strict regulations for those who abuse prescription like taking more than prescribed by dr. Selling or giving to other and other way I assume. Also to protect the patient from self injury even death. I had an injury(accident) and had to have emergency surgery. Dose amount was changed due to injury and after surgery. Making me have to refill early by 5 days. Note that a specialist and pain management worked side by side to address my injury and new prescription with details of new prescription and reason.
The pharmacy had me calling dr office over i. Over for almost a week up to last he n half that they wanted more detail, written a certain way, reason why? I personally think she was lazy , should have contacted dr. Office herself. Reason being after I did all that she said to go fill some where else? I asked why said because of Her discretion, not DEA rules n regulations Safeway’s! I checked no such thing her discretion. I had a flight out of state due to loss of relative battling covid 19.I asked her why didn’t she just inform me in the first place? Not a problem if she’s having a bad day, week or life just mention it I’m gone. Simple as that lots of pharmacies. No she had to be rude as they come , unprofessional and unwilling to provide me with her managers number or corporate when I asked politely. Never apologized just walked from me? I told manager and he went and talked to her came back he apologized shook his hand and I left. Was gone out of state no meds for almost a week. If you want to be treated with respect and some one acting professional don’t let the short burnet wait on you. Blond hair lady,(manager), black young lady and Middle East woman nothing but pure honest professional treatment. Again white lady with brown/ brunette avoid at al cost!! Pure evil next time I’ll bring a bottle of holy water n 2 priest!! So sry store had to suffer this review.....

Kathryn Stokes

Sep 21st, 2021

This pharmacy is a disgrace. I was there to pick up prescription and all I got was the runaround and attitude. No customer service - no assistance with the situation. Not even the store manager (Gene) could assist or should I say would assist. I got you on camera Lorena and this is going straight to corporate!
I did what you should have done and found a pharmacy that had the medication needed. That’s all you had to do. That’s what customer service is all about. FAIL!
Moving our prescriptions today!!

Wendi Herrick / Mattison

Sep 21st, 2021

I have been filling my scripts at this location for 4 years and the employees have always been very nice, helpful, knowledgeable, and I’ve never had an issue! I miss DANIEL and the old team- they were so fun! The new employees are on it but seem to be wore out and very short! It’s fine- they’re still on time every time. My husband Tim Herrick & I fill here.