Midfirst Bank

My husband and I set up an account here, we dealt with Sean, he was amazing! He was thorough and hilarious. I love good customer service with a laugh. Just more reasons why I love Midfirst Bank! Thanks Sean!
Feb 2nd, 2024

MidFirsts UI and website is really outdated, but Shawn/Shaun made my day. Funny and personable, staff is always so nice!
Jan 20th, 2024

I WANNA THANK THE STAFF AMANDA MATT AND THE BRANCH MANAGER RAY FOR PROVIDING EXCELLENT CUSTOMER SERVICE FROM WELCOMING ME WHEN I WALKING IN TO ANSWERING ALL MY QUESTIONS AND GOING OVER PRODUCT AND SERVICES IT WAS A WONDERFUL EXPERIENCE.
Dec 13th, 2023

Oct 24th, 2023

One of the main reasons I switched to MF after almost 20 years at another well known (bigger) bank, was the "Live Free" checking, no fee's, no minumum balance, nothing. ...At least that's what I was told. Here are a few things wrong with MidFirst Bank that I have yet to find a resolution for. -Issues processing paper checks quickly and easily (I have ZERO issues depositing and cashing checks worth THOUSANDS of dollars at my other bank -Overdraft fee's. I was told by a banker who helped me setup my account that this indeed would NOT happen. It did. Several times. (live free checking, no fee's and all that? fake). -Unacceptable mobile app experience. Aside from my available balances always being WAY behind what they actually are (this has burned me more than once), the mobile app has casued me to need to call support SEVERAL times just to see how much money I had in each account (recently I was far from my home late at night and all I needed was to view my balance to get gas so I could get home, and I could not. The MF rep on the phone admitted to the app having many issues. -I have had a lot of issues with vendors even taking my card. It literally just gets declined at certain places, and I have to use a different bank debit card. -I had several MF bank employees tell me over the phone (including my local branch manager, Ray) that I should probably go to a different bank, based on my specific banking needs. I don't need A+ perfect customer service, and I don't need sprawling lobbies with marble floors and fireplaces. I just need a bank that works for me, my business, and ultimately, my family. If you are in the Phoenix area, and are a freelance/contract worker, I HIGHLY recommend Desert Financial. They never have any problems depositing or cashing all my checks, the available balances update immediately, and I have never had to call someone on the phone to get the app to work.
Apr 18th, 2023