Residence Inn by Marriott Phoenix Chandler/South

Tom Haley _{on Google}

Mar 31st, 2024

Hands down the very worst Marriott Residence Inn Ive experienced! From walls and ceilings that are tissue paper, thin to the point that you can hear your neighbors conversations, to having a property this large not have any hot running water for a 10 day stay, not one unit has an oven in it no baking sheets, no fry pans Its a glorified room with a microwave. The furniture inside the units are so broken down that if you attempt to sit on your sofa, your backside will be lower than your kneecaps. Making it very difficult to get out. During our 10 nights stay, I dont think there was a front desk person that had been there longer than one month. No management to be found whatsoever. Just excuses on top of lies! The shower area, which Im sure at one time was White, is just covered with dirt. Even both beds in the bedroom were so broken down and sunk in the middle, that just added to a very uncomfortable stay. Extremely poor management response when you can finally get a hold of one. Took us almost a week before we finally did. To my experience off, 11 days after I checked out, they attempted to make two fraudulent charges on my credit card. this is a franchise Marriott, so youre not going to get anything that youre used to when you stay at a Marriott properly .
Now for the total classic part. When you complain you get a form letter from the GM. Also, you can NOT post a review on Marriott unless they send you an invitation!?!?
Lastly, but most importantly. This location has theft or fraud going on. 11 days after I checked out they attempted TWO fraudulent charges for $140 & $280!!!! Cant even trust them with your credit card let alone trust them in providing a decent room or service!