Fry's

Diana Silva _{on Google}

Apr 8th, 2024

Ive just got to say this lady in the florist department Raquel is rude and very not professional. I asked if I can get the dead flowers out the vase I was purchasing and she snatched the vase out my hand and made a face like I was interrupting her day. Smh

Starr Parham _{on Google}

Mar 9th, 2024

I love coming to this location. The cashiers are always welcoming and I find great deals when shopping (which is a plus)

Lauren Dominguez _{on Google}

Apr 8th, 2024

Do NOT go here!!! I'd give them 0 stars if i could! They used to have their stuff together, but there's been some turnover in the pickup department especially and it is ridiculous now.
Months in a row, I've been getting rotten blueberries, having bananas packaged UNDER cans and smashed to bits, fruits and veggies packaged together with meats - and the veggies didn't even have produce bags, just thrown in with everything else (gross). Literally, every time over the past fews months, I've had at least 3 unusable items per order.
Then last week, Easter Sunday no less, over 50% of my order was smashed to bits causing open boxes, smashed fruits and vegetables (completely beyond use), dented cans and even the sweet potatos were broken into pieces - and if you know anything about sweet potato, that takes some serious force!
Finally frustrated past my breaking point, i called and to their credit, the manager did give me a partial refund via gift card, tho I still had to go back to pickup that gift card and replace the destroyed items myself, on Easter Sunday, for the meal planned to be cooked that night. Not convenient at all.
Then this week, my husband kindly picks up and puts away the order for me - only for me to realize later that I'm missing well over half the groceries I ordered! And again, horrible timing with me having an out of state guest over and a tired/hungry infant, but it's well over $100 in missing groceries, so i call again. And this time, the manager just passes me over to someone completely incompetent and I have to spend over 45 minutes on the phone with Frys, going line by line on my receipt for all the items not received (approx 50 items, and apparently they didn't just forget the bring some bags out because he needs all these details so he can go pick the items). It's well past 7pm at this point and they have absolutely no regard for my time, but said they'd get on making it right, right away, and be sure they do "a gift card or something for my troubles".
Calling again the next day to ensure everything that was missing is ready for pickup now, and it's another 30 minute call, being bounced between 3 associates until I finally get back to a manager. Telling me i don't need to call again when i get there, they take my car info, expected arrival time and tell me they'll be on lookout, with this manager also saying he'd look into it and ensure it's made right. And yet 5-10 minutes after waiting upon arrival (and being the ONLY car there), I still had to flag someone down.
Finally I got the missing groceries, but no apologies, and attached was a mere $20 gift card.
After having to spend almost 2 hrs discussing the situation with multiple personnel AND having to drive back down there for the 2nd weekend in a row, that is a joke! And not a funny one since that barely even covers the fact that my husband had to buy lunch today vs having items on hand to make it.
And if you're local, you already know that Frys isn't the cheapest supermarket, by far, but I was willing to pay the premium since up until recently, they did have the best customer service. Not anymore!
I am most certainly taking my business elsewhere because it shouldn't be so hard to receive the items ordered, all there, and all in edible/nondestroyed condition. And if your slogan is "freshness guaranteed", you would think you'd train your people on how to handle abd package produce. It's sad because I've shopped here for years, but unreliable and subpar service that's not even made right is 100% unacceptable.