Central Alabama Electric Co-Op

Nicole Mcclain _{on Google}

May 8th, 2023

Rude

Kelsea _{on Google}

Dec 18th, 2022

My boyfriend had already paid for the power this month yet they cut it off anyways. When he tried to get it cut back on, they made him pay again (when he had already made a deposit i believe) and do an application. Because it was close to closing(he gets off work at 4), he barely got the application turned in on time. They told him they wouldn't even be able to get his power back tomorrow even though he paid for months worth of power in the span of a few weeks. He's going there tomorrow to get his power back on. No will not be an answer for us as he needs power for basic living and his job requires online work. Be professional and learn how to handle your clients. It really isn't that hard, especially when he was just conned out of his money because YOU failed to take his payment. If i could give 0 stars I would. Do better.

Deborah Parrish _{on Google}

Apr 16th, 2022

Everyone that I have dealt with have been really nice and very helpful. Very professional.

Jamie Whitehead (KQ1USA) _{on Google}

Feb 24th, 2022

A crew came out on Saturday Oct 2nd 2021 to work on one of the light poles at the corner of my yard. They knocked down one of the poles and left a big mess in my yard. I have called to complain about this and to get them to come clean it up but they wont answer the phone. Getting in touch with customer service with this company has been impossible. See photos below. Its now Monday October 4th 2021 and the mess is still here in my yard. Also they cut the cable cord, which is property of spectrum internet, leading to my house and we were without internet services we paid for over a day. I know that might sound petty but we were denied service for something we paid for and I want to be reimbursed for the service that we were denied because incompetence and or lack of quality and workmanship.

Tim Hobbs _{on Google}

Jun 18th, 2021

They have always responded quickly and they are very professional! I have had them come out and remove trees that were in the path of power lines leading to my house, replace an outdoor security light, remove a power line leading to my barn, disconnect and then replace the power line connection on my roof when my roof was being repaired, and then to install WiFi internet service. They have always exceeded my expectations in reliability, professionalism, timeliness, and attention to my requests! They are great people!