Prattville Imaging Center

Janice Schultz _{on Google}

Mar 25th, 2024

Great service every time I have. Been there.

herman watkins _{on Google}

Dec 10th, 2023

Had a appointment for 6:30am and was requested to be there at 6am to get my information. They said that someone would be with me in a few minutes. Wasn't but a couple of minutes later and I was seen for the MRI. Everyone was very professional,polite and helpful. Would highly recommend them.

Susan Stinemetz _{on Google}

Sep 11th, 2023

Just off the phone trying to get information regarding X-rays ordered this week at NP appointment. Phone responder was very rude and acted inconvenienced by my request. She literally hung up when I said ok. ( I was about to say thank you )

Jason Taylor _{on Google}

Jun 18th, 2023

Doc wrote an order for an ultrasound. I called around to find the best price as I had a hefty deductible that was not close to being met. Young woman on the phone told me, after I explained my insurance situation that she couldnt imagine it being more than $90 to $100, even out of pocket. So I make the appointment. I show up the morning of, a @$ &% kiosk instead of a human being of course, I scan my insurance card and drivers license, sign in, and the procedure is done. Weeks later I HAPPEN to be on my insurances website and see a claim for the ultrasound for $765!!!! I called to inquire and learned that they have a cash option of paying $100 up front and thats all you owe!!! When I told the lady what I had been told regarding the procedure not being more than $90-$100, answer: nobody shouldve told you that. Me: well they did. Spoke with billing next day. Made me feel like there was hope. Nothing for a couple weeks. Finally got a manager at Baptist billing and the best they could do was a 30% off IF the whole amount is paid. Of course I have a job, so I wouldnt qualify for their financial hardship/aid.
Bottom line: tell people about the the price if you have a high deductible OR tell them about your $100 cash option BEFORE hand. Also, dont have people answering the phone who dont know whats what. $800??? I wouldnt have had the procedure!!!

Caroline LaMothe _{on Google}

Apr 23rd, 2023

The staff are so polite and helpful. They try to make sure you are as comfortable as possible during your tests.
They keep you updated (reminded) via text messages about your upcoming appointments.
Give you a phone call to inform you of anything special you may need to do before your tests.
Great bunch!