The UPS Store

( 25 Reviews)
The UPS Store
4358 Old Shell Rd Ste B , # A
Mobile, AL 36608

Hours of Operation

  • Monday: 8:00 AM - 6:30 PM
  • Tuesday: 8:00 AM - 6:30 PM
  • Wednesday: 8:00 AM - 6:30 PM
  • Thursday: 8:00 AM - 6:30 PM
  • Friday: 8:00 AM - 6:30 PM
  • Saturday: 9:00 AM - 3:00 PM
  • Sunday: Closed

Chamber Rating

2.7 (25 reviews)
9
2
0
0
14

About

The UPS Store is located at 4358 Old Shell Rd Ste B, # A in Mobile, Alabama 36608. The UPS Store can be contacted via phone at (251) 460-0600 for pricing, hours and directions.

Contact Info

  •   (251) 460-0600

QUESTIONS & ANSWERS

What is the phone number for The UPS Store?

The phone number for The UPS Store is: (251) 460-0600.


Where is The UPS Store located?

The UPS Store is located at 4358 Old Shell Rd Ste B, # A, Mobile, AL 36608


What is the internet address for The UPS Store?

The website (URL) for The UPS Store is: http://www.theupsstore.com


How big is The UPS Store?

The UPS Store employs approximately 20+ people.


What days are The UPS Store open?

The UPS Store is open:
Monday: 8:00 AM - 6:30 PM
Tuesday: 8:00 AM - 6:30 PM
Wednesday: 8:00 AM - 6:30 PM
Thursday: 8:00 AM - 6:30 PM
Friday: 8:00 AM - 6:30 PM
Saturday: 9:00 AM - 3:00 PM
Sunday: Closed


How is The UPS Store rated?

The UPS Store has a 2.7 Star Rating from 25 reviewers.


Hours of Operation

  • Monday: 8:00 AM - 6:30 PM
  • Tuesday: 8:00 AM - 6:30 PM
  • Wednesday: 8:00 AM - 6:30 PM
  • Thursday: 8:00 AM - 6:30 PM
  • Friday: 8:00 AM - 6:30 PM
  • Saturday: 9:00 AM - 3:00 PM
  • Sunday: Closed

The UPS Store Reviews

Overall Rating

Overall Rating
( 25 Reviews)
9
2
0
0
14
Write A Review
Dariel Raye
Jul 24th, 2021

The store is always neat and attractive, so I would do more business here if the employees were not so dismissive. They are condescending and abrupt as if customers are distracting them from doing something more important. Since my last experience with this annoying behavior, I limit my interactions to Amazon returns, which are rare.


Ben Brady
Feb 27th, 2021

rude Cheryl going to fedex


Corey Hall
Jan 27th, 2021


Jose de la Rosa
Jan 20th, 2021

Best of all in the area!!!


Jeff Peterson
Sep 11th, 2020

If you're looking for honest service and a helpful staff - GO ELSEWHERE.
After a relative passed away, I packaged and shipped five boxes to our home across the country. We told the employee that we wanted the most economical option - the contents were valuable and needed insurance (china, books, birdhouse, rug, etc.), but speed was not a concern. We were told 3 day residential was the cheapest option.
One of the five boxes was completely crushed during shipment and several china pieces were broken despite purchasing nearly $100 of bubble wrap and china specific packaging supplies. I filed a claim with UPS, provided pictures, etc. Without inspecting the box, UPS ultimately denied the claim because there was a sweater in the package that I'd sent in the box to free up room for stuff in my luggage. UPS claimed it was inappropriate packaging material even though it was just part of the contents. UPS would not discuss the denial with me because UPS deemed the UPS Store as the shipper (not me).
During the claims process, I found out that ground service was available and would have been ~$200 less expensive.
I called the UPS store and spoke to the manager. I started by telling her about the insurance denial. She said it was not their issue since they didn't package the box. I agreed, but told her UPS will only speak with them (as the shipper) and that they needed to act on my behalf to help resolve the issue. I next mentioned that we could have shipped the boxes via ground for less money and that staff misled us. She became INCREDIBLY RUDE and told me the staff just recommended that service - not that it wasn't the cheapest option. I pushed back and asked if she was present at the time of the transaction - she said no. With no knowledge of the interaction, she continued to blindly and aggressively tell me what her staff said and did. It was clear the conversation was going nowhere.
A manager from a different location called later. She said they'd file an appeal with UPS on our behalf. No followup occurred.
I rarely get fired up, but this experience was AWFUL! The staff misled and overcharged us. UPS denied a claim without ever inspecting the box. UPS would not speak to me despite my family boxing, shipping, paying for and receiving the boxes. The manager was incredibly rude. They were unhelpful and failed to help resolve the claim with UPS.
This is a great store if this is the service you're looking for.
To make it even worse, as I was filing the dispute with UPS (which took hours and multiple calls), I contacted the UPS Store to get copies of our receipt. They were helpful and said they'd send over the receipts. Instead of sending our receipt, they accidentally emailed me a copy of another customer's DRIVERS LICENSE and SOCIAL SECURITY CARD. I guess you can add careless to the list too.....
FIND ANOTHER WAY/LOCATION TO SHIP YOUR UPS PACKAGES!


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Overall Rating

Overall Rating
( 25 Reviews)
9
2
0
0
14
Write a Review
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