ADT Security Services
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1400 Montlimar Dr
Mobile, AL 36609 - 251-725-9200
Hours
Chamber Rating
Contact Info
- 251-725-9200
Questions & Answers
Q What is the phone number for ADT Security Services?
A The phone number for ADT Security Services is: 251-725-9200.
Q Where is ADT Security Services located?
A ADT Security Services is located at 1400 Montlimar Dr, Mobile, AL 36609
Q How big is ADT Security Services?
A ADT Security Services employs approximately 20+ people.
Q What days are ADT Security Services open?
A ADT Security Services is open:
Friday: 8:00 AM - 4:00 PM
Saturday: Closed
Sunday: Closed
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Q How is ADT Security Services rated?
A ADT Security Services has a 3.3 Star Rating from 58 reviewers.
Hours
Ratings and Reviews
ADT Security Services
Overall Rating
Overall Rating
( 58 Reviews )Mark on Google
Absolutely the worst service. If you have a problem you will never get help. Endless hold, run around, no live person period. My fire alarm kept going off for no reason when I finally spoke with someone they said it would cost $59 to trouble shoot it! What!!! I pay monthly for this service and when it has a problem they charge you to be protected? I was a customer for over 20 years. I am switching to a local company asap!
Cheyenne Coulter on Google
Allan Mays on Google
Charles Bell on Google
I have had ADT since 2021. I was looking to upgrade my service today with them by adding a new Nest doorbell, and outside cameras. Nest has had battery powered rechargeable cameras for a while now and my attic access is not accessible for running PoE cables. I called to speak to Rodriguez regarding my upgrade desires and was told they must have PoE. I said I'd switch to Ring instead since they don't offer it and instead of any suggestions, or ideas or discussion he hung up on me. No I'm sorry, No, Thank you for calling, just plain hung up on me.
I'll maintain my contract until 2024 when it expires, but will also be paying for ring simultaneously because they were not rude and did not hang up on me. I really didn't want to have to change my entire home security but I guess I will.
Thanks ADT and Rodriguez for assisting in my decision.
FYI the system as installed is good, no real issues. Camera's are adequate except in direct mid day sunlight it can be a little blurry. Otherwise has worked as advertised completely.
Rebecca Sollie on Google
One of the worst companies Ive ever dealt with. If you need to cancel your service, please allow at least 35 hours on hold to do so, as there is no option to do so online. Why? Perhaps so they can harass you for at least an additional hour in an attempt to convince you to upgrade your service instead of cancel. Was continually charged for services even though there was no communication from my system (meaning the service and monitoring were non-existent). When I finally got through the process to cancel my service with Account Management, I was told by Billing that a refund/credit for the time I was without service while still paying was unable to be issued after services were cancelled. Information that Billing stated should have been known to Account Management. After discussing this with Account Management and asking why they would cancel a service before sending to Billing for a credit they claimed that they didnt know. Clearly a company who will do anything and everything to take advantage of its customers. Dont bother asking for a supervisor either. They dont deal with that sort of thing.
Overall Rating
Overall Rating
( 58 Reviews )Write a Review
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