Troy Auto Care II

Bre Williams _{on Google}

Feb 24th, 2024

The whole situation started by my serpentine belt breaking and water pump going bad so I did some research and found this shop.. it was close to my work and they offered towing for my car to get fixed. I received a call from the shop and was told after inspection about the belt and water pump, but also my sway bar links, control arm and ball joint on the drivers side also needed replaced totaling the job to $1,200.00. My car also needed an alignment, as it was pulling to the right. I agreed to the work and they informed me my car was ready for pick up. Upon picking my car up, it continued to pull right and a rubbing, clanking noise began near my passenger tire. I contacted the shop and took it back. An hour later, I received a call with good news that the noise I was hearing was a nail in my tire.. the struts look great! Everything looks awesome under your car a nail isnt going to make that kind of noise, first of all and that my camber bolts were bad. You need to use the camber bolts for the alignment. I was quoted $93.00. So, either they didnt do the alignment that I was charged for the first time or they did it and just put the bad bolts back in and they wanted to charge me for their screw up. The next day I contacted the shop to see if it was ready as I had not heard anything and a different woman proceeds to tell me the technician noted that the passenger strut has a crack in the coil spring so its still pulling a bit. So. The crack magically came overnight? Interesting. After going around and around with the shop about how this isnt my screw up, they replaced the strut and bolts for free. My car is still making the noise and theres a constant hum that was not there before. Hailey mentioned she drove with the tech for a test drive around and didnt hear a noise the noise started 15 minutes after I was driving up the road so Im not sure how long their test drive lasted. Now I am taking it to another shop to spend who knows how much to actually figure out what is actually wrong with it and double check the work that was done by this shop since this place seems to want your money while not really knowing the issues wrong in the first place, or messing up and causing other issues. I had high hopes for this place as the reviews were promising and I know a few people who bring their cars here for service and have had excellent experiences. At this point, I am convinced something was done during the first time I had it there and they just cant fess up to the issue. I appreciate the gift card given by Kristie but my issue still isnt resolved after all of this and my trust in this shop has been lost. I was as understanding as I could be with all of the back and forth, but Im at my wits end. Hopefully this doesnt happen to other people.