Grand Bay Marine

1 Reviews

1.0000 stars - based on 1 reviews
291 N Us 31 S Traverse City, Michigan 49685
(231) 943-0333
 
 

About

Grand Bay Marine is located at the address 291 N Us 31 S in Traverse City, Michigan 49685. They can be contacted via phone at (231) 943-0333 for pricing, hours and directions. Grand Bay Marine specializes in Autos, Motorhomes, Motorcycles.

Grand Bay Marine has an annual sales volume of 5M – 9,999,999. .For more information contact Kevin Carney, Chief Financial Officer or go to www.grandbaymarine.com

Grand Bay Marine provides Fabrication, Repairs & Maintenance, Self-Storage Units to it's customers. For maps and directions to Grand Bay Marine view the map to the right. For reviews of Grand Bay Marine see below.

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Business Features

PRODUCTS

  • Canoes , Moving Supplies , Lifts , Locks , Tape , Pontoons , Canvas , Shrink Wrapping , Electronics , Cartons

SERVICES

  • Fabrication , RV Storage , Repairs & Maintenance , Large Units , Mechanical Repairs , Reservations , Restoration , Self Service , Inspections , Self-Storage Units

SPECIALTIES

  • Motorhomes , Pontoon Boats , Engines , Yachts , Cruisers , Fifth Wheels , Autos , Boats , Motorcycles , Propellers
 
Information

CONTACT INFORMATION

Phone: (231) 943-0333

Website: www.grandbaymarine.com

ADDITIONAL INFORMATION:

Main Contact First Name: Brad

Main Contact Last Name: Huffman

Main Contact Title: Manager

Employee Size: 20 To 49

Exact Employee Count: 30

Exact Sales Volume: 750-0000

Location Features: Docks

Location Type: Single Location

Sales Volume: 5M – 9,999,999

Specialties: Yachts

CATEGORIES:

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Reviews
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by Fred Farage on 1/21/2015

Grand Bay Marine - Terrible Customer Service Experiences

I would never recommend Grand Bay Marine to anyone. We bought a pontoon boat and Shore Station lift from them and had 2 major warranty issues with the lift in the first summer. We could not get Grand Bay to accept our warranty claim. First they told us there was no warranty. When we told them the warranty card said 2 years parts and labor and to call your dealer for work, then they said that they did not repair lifts and that we had to arrange it our self. It was difficult to get anyone there to accept responsibility. We had to leave multiple messages for the owner (Liz C), most of which she ignored. When she did contact us she stated she'd have to get back to us, which she never did. After weeks of frustration, we finally called the manufacturer Shore Station directly and relayed our frustration. They contacted the distributor who arranged warranty work. After the second problem we went through the same thing again with Grand Bay for weeks. They just refused to take any responsibility, get involved or return calls. They kept saying they don't handle warranty work for lifts. This time we called the distributor and the lift got fixed. After spending $53K for the boat and over $8K for the lift I feel that Grand Bay could care less about us as customers. Liz the owner smiles to our face but did nothing to assist us, and no one else there either knew what to do or could take responsibility to do it. We were without our boat for almost half the summer trying to get these issues resolved. FYI: Grand Bay Marine has an "F" rating from the Better Business Bureau.

1 Reviews

 
Key Contacts
    • Kevin Carney
    • CHIEF FINANCIAL OFFICER
    • Phone: (231) 943-0333
     
    • Elizabeth Carney
    • PRESIDENT
    • Phone: (231) 943-0333
     
    • Lisa Pease
    • Phone: (231) 943-0333
     
    • Brad Huffman
    • MANAGER
    • Phone: (231) 943-0333
     
    • Brad Huffman
    • Sales Executive
    • Phone: (231) 943-0333