Chamber Rating

Verified Member
3.7 - (42 reviews)
27
1
0
1
13

About
Pella Windows & Doors of Topeka

With the spread of COVID-19, many precautions are being taken to protect our employees and our customers. With the rapidly changing environment, we encourage you to visit our website for the latest updates and to schedule directly.We've moved! As of October 2019, the Pella Windows & Doors of Topeka showroom has a new home. Although our location has changed, our commitment to providing installation, service and window and door shopping guidance to the Topeka area remains. Visit us at our new location in Lawrence at 4931 West 6th Street, Suite 122 to explore our selection of windows and doors or make an appointment to bring a Pella expert to your home.Open Monday through Friday, our new location offers the same great opportunity to experience our most popular Pella products and innovations firsthand. For additional information on our new showroom, please visit our website.

Contact Info

Payment Methods

  • Cash

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Questions & Answers

Q What is the phone number for Pella Windows & Doors of Topeka?

A The phone number for Pella Windows & Doors of Topeka is: (785) 440-0290.


Q What is the internet address for Pella Windows & Doors of Topeka?

A The website (URL) for Pella Windows & Doors of Topeka is: https://www.pellabranch.com/kansas/showrooms/pella-window-and-door-showroom-of-topeka/


Q How big is Pella Windows & Doors of Topeka?

A Pella Windows & Doors of Topeka employs approximately 20+ people.


Q How is Pella Windows & Doors of Topeka rated?

A Pella Windows & Doors of Topeka has a 3.7 Star Rating from 42 reviewers.

Ratings and Reviews
Pella Windows & Doors of Topeka

Overall Rating

Overall Rating
( 42 Reviews )
27
1
0
1
13
Write a Review

Red Rock Guest Ranch on Google

image Called two different Pella offices. One in Pella Iowa and one in Lawrence trying to get an estimate on replacing 2 Pella windows that rotted. Never got a reply from either one.


Google Reviewer on Google

image I called for a irce on 2 windows, two basic size windows, not oversize custom windows with crazy features or anything. She tells me it'd be about 7-10 days to get the window....fine. I said i would call her back once i verified everything with my wife. I called back 30 minutes later, placed the order and i said "ok, i can pick these up in 10 days or so, correct?" ...she says "oh no, it'll be 4 to 6 weeks". I cancelled it. Try telling your customers the truth upfront rather than telling them one time frame then increasing the time by a month or more.


Jessica M on Google

image Extremely poor customer service! we wanted quote to replace 14 windows when the guy arrived the first thing he did was inform us with how unhappy he was with the information we provided him. (This is our first time buying windows so I didn't know I needed to inform them of every single detail in the appointment box). He then starts by asking questions about what we want while providing us with very little information about the product. He can tell I'm getting very irritated so he starts to measure. I ask him about discounts.. his response was they could do a percentage off the purchase price (this was a lie since we could only get a discount if we paid over 20k up-front and not if we chose to finance). When he's finally done measuring he goes to grab his stuff and leave. I ask him if he has a brochure since I still know absolutely nothing about the product I'm getting. He doesn't have one. Grabs his stuff and says he will send a quote in 2 days. He knew we needed high energy rated windows in our bedroom and he still only informed us of their cheapest model. We were told the appointment would be 60 to 90 minutes (he was out in less than 30).
Customer service is extremely important to me! And this company could care less about their customers unlike Renewal by Anderson. They have great customer service, great product and will go the extra mile to male sure you are extra happy. We saved 12k in discounts and we were still able to finance.


Jer on Google

image The windows are alright, they were here when I bought the house. However service is poor. Have to call Wichita and deal with repairs person 150 miles away, they send wrong part, don't use own service people, they contract that out. There is a Pella store 20 miles away, they won't do service- they just sell. Now I have paid for the wrong part, windows still is not fixed. They claim they will send a Pella person out to measure in 2 weeks and then order part. This is a hinge that needs replaced, they have all info from original purchase. The contract person knew what part was needed, they just sent a left hand side and should have been right hand. A real mess dealing over phone and local store 20 miles away is no help..


joseph prohaska on Google

image Design flaw and poor customer service. If you have a problem don’t expect any help.


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Overall Rating

Overall Rating
( 42 Reviews )
27
1
0
1
13

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