H&R Block

Rachel Brubaker _{on Google}

Feb 10th, 2024

Fantastic job

Terrance the 3rd _{on Google}

May 9th, 2023

They lobbied the government to prevent them from sending out free and simple returns. Companies like H & R block PURPOSELY lobby and pay politicians to keep filing taxes as complicated as possible so they can continue their pathetic business model.

Sadi Mariee _{on Google}

Mar 27th, 2024

First time filing professionally and I will probably never file with this location again.
-I went into the location because I had questions about my taxes. I spent over 2.5 hours there and didnt even get to ask the questions because it was such a struggle to just file the taxes. There was support needed from another staff member at every single step. There was even basic information that was over explained to me with confidence that turned into a never mind I guess I was incorrect Im not sure or a my badlater on.
-While I was there I was very uncomfortable because in the cubicles next to me there were unhappy customers who were later talked bad about when they left saying things like I hate when she comes in Omg she is so annoying her voice drives me insane please dont give them to me again
-I told my tax professional that I just lost my Job and was low on funds they kept trying to get me to pay $400+ that same day and then kept asking me to reach out to my family and friends to see if they would give me money to the point where I was confused and uncomfortable. I Ended up finding out it was never even necessary and that I did not even need to pay that same day.
-When it was time for me to pay for filling it was uncomfortable as well because I was given a discount for being a first time customer that the tax professional seemed to be upset about which made me even more uncomfortable
-Afterwards I ended up finding out that there is an issue with my refund based on questions that were asked multiple times that I was told incorrect information about and I was set up for a payment that I could not afford and I told them that I could not afford it.
The supervisor told me that they cant fix it but I could go and set up an account and fix it myself and that the person was new and we all have to start somewhere
I understand being new but this is not a fast food restaurant where its okay if you got an order wrong, these are peoples lives. The proper training is clearly not being done and they clearly dont care for their customers. I would have preferred an apology or some sort of compensation over an excuse.
I was VERY patient through out this entire process but wont be coming back to this unprofessional establishment again.