Paulson's Floor Coverings

Cynthya Petzen _{on Google}

Mar 2nd, 2024

John Stone took us through the process from measuring & estimating, providing flooring samples and walking us through the process. We are pleased with the professional installation and service, and now looking at carpet for the two bedrooms. With over 100 years in business, the experience shows. We are glad we made this choice!

Joyce Namba _{on Google}

Feb 21st, 2024

A friend recommended Kayla Lee (Paulson's showroom/ Tigard), who provided excellent customer service to her.
And, that is what I also received from Kayla.
It was not only great customer service, but also much customer care!
Sergio and his father installed the carpet.
They were amazing. Detailed! Sergio asked questions I had not even considered. He's been installing for 10 years. Be sure to request Sergio and his father! My Warmest Thank You to this outstanding team! :0)
Joyce N
Portland

Kathie Stone _{on Google}

Mar 12th, 2024

Very pleased with our new floors from Paulsons. It took a long time to work up the courage to do the replacement of the flooring in the whole house at once, thinking how difficult it would be. Start to finish Paulsons made the whole process smooth and easier than I could have imagined. The number of flooring options were overwhelming. I worked with John at Paulsons and he asked questions to determine what features and the look I wanted for my new floors. He narrowed it down to several brands and types of choices for me to consider, explaining pros and cons of each one. His feedback and help made it much easier to make my choice. John was knowledgeable about the products, patient with all my questions and quick to respond. He went out of his way to find and deliver a sample to me that they didnt have in store, to confirm a last minute change of color choice. All to make sure I would love my floors and that the whole process would go smoothly. Leslie was great calling to remind me of dates and times so we were ready for each step. Yuriys installation team, headed up by Dan, did an amazing job. They were here each morning right on time, so friendly and professional and such hard workers. Yuriy made a special trip for a different trim piece to improve the look of our shower tile transition and Dan went above and beyond every day to make sure the whole job went smoothly! It was a great experience and I wished I hadnt waited so long to do it. Thank you to everyone, for a job well done!!

Bill Larsen _{on Google}

Jan 12th, 2024

From start to finish these guys do a great job! Everything was seamless with John Stone from helping me pick out the perfect carpet for my business offices to getting it installed. Customer service is NOT dead, these guys took great care of our company! Thank you!

Diane Bremer _{on Google}

Jan 6th, 2024

We had a few issues with the carpet that was installed with the carpet fraying. After contacting the Tigard store, we were able to set up an inspection from the manufacturer to analyze the issue.
Paulson's agreed to replace the carpet and within a few months the job was completed.
Mr. Shelton followed up with a call to make sure we were satisfied with the replacement carpeting. We have been completely satisfied with our new carpet and look forward to returning to Paulson's for other floor covering needs.
Thank-you. D Bremer