Mountain Lodge Telluride is located at 457 Mountain Village Blvd. in Telluride, Colorado 81435. Mountain Lodge Telluride can be contacted via phone at (970) 369-5000 for pricing, hours and directions.
The only good thing about this hotel is the location. It is a central hub of partying for the area. There was visible drug use (weed, mushrooms, acid), like real drugs, at the hot tub area. I wouldnt normally care but I was there with my family and 5 yo kids so it was a big issue. We didnt use the hot tub. I was a guest for 4 nights and was woken up at 2-4am each night. Screaming, slamming doors, fighting. You get the picture. The room itself was falling apart. The towel rack on the shower was hanging from one end. The sink had built up grime and corrosion. The tub/shower was cracking it appears like this place was nice 15 years ago but no money has been invested into it since.
I would not stay there again unless I was a college kid looking to party.
Business Response on GoogleApr 10th, 2024
Hello Gus, we are very sorry to hear about your experience at our hotel. Could you please send us an email at [email protected] to tell us what date/time you saw this in our hot tub? We will review our security footage - we certainly don't want any drug use at the hotel. We also would like to invite your family back so we can provide you with a better experience next time. We have remodeled our rooms, furniture, beds, and tvs in recent years but I'm sorry it wasn't holding up to your standards for this stay.
Scott on Google
Chase Anderson on Google
Worst customer service experience in my life. Was planning to have an amazing trip for my wifes 36th birthday, as well as a belated spring break vacation with our two boys. I booked the room about 3 weeks ago for a single night, as we booked an airbnb at the same location for the rest of our stay (couldnt get one room for the entire duration of our stay). We had an unexpected family emergency happen the weekend before our booking (which is this coming Wednesday April 3rd), as our son fractured his leg at school, and is now in a cast. Called the hotel the same day we got the news about our son (yesterday), thinking that every other hotel I have been to easily accommodates a cancellation that is provided more than 24 hours notice. Not here at Mountain Village apparently, I had the pleasure of speaking to Michelle at the Mountain Lodge. Never in my life, have I been so quickly dismissed at a family medical emergency, been shown ZERO empathy or care for the situation that is costing us a trip that we were so excited to take. I was told I could possibly move our visit back 4 days (as if my sons cast will be off by then smh). Michelle simply was the worst possible customer service representative I could have ever spoken to about this situation. If you want a lesson on how to mistreat customers, forfeit future business, and treat your customers with an expert level of arrogance and condescension, look no further than Mountain Lodge in Telluride, they are the spot to experience all of that!
Business Response on GoogleMar 28th, 2024
Hi Chase,I am sorry to hear about your negative experience with Michelle. Regarding our cancellation policy we do not allow cancellations that are less than 14 days from arrival - it becomes very difficult to resell a room that is cancelled at the last minute. We often offer to move reservations to different dates so that guests don't lose their deposits. It sounds like Michelle offered to do this but you were not able to move dates. I understand you are frustrated by this experience - please email us directly at [email protected] and we will try to help find an alternative date that you can stay with us so you don't lose your deposit. Thank you.
Makalah on Google
Location is not only beautiful but convenient. The rooms were updated and the restaurant on site was the best of our trip. Jets on the tubs are out & parking is valet only; needs a little work. Everyone was friendly and the shuttle was convenient. There is a heated pool, hot tub, and lockers with keys.
Safety: Extremely safe, pet-friendly and quiet after a certain time.
Robert James on Google
Room was comfortable but not the cleanest. Visible wear and tear.
Service was lacking. Driveway was blocked off constantly and there were no valets, so the check-in process was bizarre. They have a lot of staff seemingly standing around doing nothing. One person checked in a line of people while another sat there and stared at us all.
If you want a ski-in/ski-out hotel, the location is perfect. Also had great ski amenities (lockers, slope access, boot warming room).
