Jaguar of Tacoma

Service Advisor @Erik's Euro _{on Google}

Mar 16th, 2024

I called at least 15 times today to try and get a part ordered- from 10AM-1PM no one could even answer the phone. The only person i was able to get ahold of was the receptionist, who I am pretty sure ignored more than half of my phone calls (Amanda). Transferred to GM, no answer. Emailed parts department and got a reply saying they could not help me and that I needed to call the parts department for help. I have no idea how this company makes any money or helps anyone when they cannot even answer their phones.

Curt Til _{on Google}

Mar 22nd, 2024

Jaguar in Fife Wa has Great customer service in their Service Department! I hope they dont change! Three months later new review: my representative was lazy on communicating the status of my car. I asked for an estimate to get other things fixed, she decided it was best to wait until the car got on the shop floor before doing itwhich would have been fineif it didnt take them 5-6 weeks to repair! During that long wait she could have got the estimate done and sent it over to me. Heck the warranty company needed proof of the repair. During that time the shop could have done the estimate. And even then I had to call and write to see if she got the estimate done. I told her, it would have been best to get me the numbers soonerso I can decide on rather I want the work done before it gets on the shop floor. But no she waited. Matter of fact I didnt get the numbers until after the car was repaired. Very very bad business decision! Her way was more important than the customers and it cost the shop revenue and possibly a customer ( note: why wasnt an estimate done during that 5-6 week wait). If I say no ketchup the waitress doesnt say: ketchup is best then have ketchup applied to my burger. To their credit, the new manager did call and apologize and said once Im ready to get the repair done I wont have to wait. I should add. It took two months to get my car seen. Then 6 more weeks before it was repaired. Mostly to blame was the extended warranty company. I think!? The friendliness of the staff was still great!

Njoroge wa Njenga _{on Google}

Feb 13th, 2024

Very professional when it comes to service at Jaguar Tacoma you will never regret, from receptionist to the expert doing Quality job I recommend this place. Thank you Mitchel for updating me every step during service

Eunice O'Neil _{on Google}

Jan 19th, 2024

Michelle in Jaguar of Tacoma service is awesome. So is Charles in sales. Both were attentive to me and the cars needs. They have fantastic customer service. Thank you!