Citizens

Liukrecija _{on Google}

Mar 15th, 2024

The staff at this location is very rude and not respectful. Especially the customer service or so called "bankers" talk to you like they are doing you a favor.

Angela Batchelor _{on Google}

Feb 14th, 2024

The staff here is very rude, condescending, and entirely unhelpful. Ive been here several times and have never had a good experience. I advise avoiding this Citizens location if you dont want to be completely insulted.

Sir Christian M _{on Google}

Dec 31st, 2023

My recent experience here made me feel compelled to express my concerns about the service quality.
My family and I visited the branch on 12/28/23 seeking notary services, and the encounter left us deeply disappointed. The wealth management representative directed us to an older lady with glasses, whose attitude and demeanor conveyed an unwarranted sense of inconvenience. This encounter raised questions about the overall customer service culture at this location.
It's disheartening to hear that this experience aligns with recurring issues my parents have faced. As retired individuals contemplating their banking choices, they are now considering closing their accounts with Citizens Bank due to such consistent service problems.
Customer respect is paramount, especially considering the substantial financial investments customers make in your institution. The reported behavior on Google review suggests a need for immediate attention to cultural issues affecting customer service.
Citizens Bank, i believe your attention to improving customer service at this location is crucial. I trust you will take the necessary steps to ensure a more positive and respectful experience for your valued customers.
Failure to do so may lead to a decline in customer retention, and given the existing low Google reviews ratings, the risk of this branch losing business within the next few years is real.

Robert Templer _{on Google}

May 17th, 2023

Terrible bank with dismal service. Could not be more incompetent and unprofessional if they tried. Spare yourself a lot of misery and bank elsewhere

Joe Daoud _{on Google}

Dec 22nd, 2022

unreliable. just go to a different location