Arby's

DELIA TRIVITTE _{on Google}

Mar 7th, 2024

Well let's see where do I start. We have eaten at this particular Arbys quiet often and up until the past 2 times have we had a bad experience. My husband ate there last Tuesday afternoon and said that the young boy on the register acted like it was a bother to take the order. Then this afternoon we ate there again it was order id : AAXCL44CBS employee was Fredrena S. He was the rudest person i have ever seen. I went to place order which I got the 2 for $6 . I wanted a roast beef and and a crispy fish. But before I could tell him I that ,he insisted I wanted 2 roast beefs. Finally got him to understand what I wanted . I asked for my drink cup and turned and realized that the drink machine was still out of order from last week. And there was no tea out. I then ask for tea and the same guy got the cup filled it to rim with absolutely no ice. The tea was hot. Then when I asked for ice he put alittle in,handed it back to me running over. Well we set down to eat. The roast beef and the fish were cold. I got the crinkled fries and they were hot. I went back to get a refill, there was only one girl behind the counter and she worked the drive thru. She called out the side door to Fred and told him he had customers out front. There was a gentleman that came in. She also said I needed a refill. By this time another employee came in and walked by me. Fredrena took the man's order and stood there waiting, still waiting for him to acknowledge me standing there. I finally asked him if he could get me some more tea while he waited. He gave me this exasperated look and got it.
There is a sign hanging in view of the customers that said greet,repeat and kindness goes a long way.
I think every employee there needs to be retrained in customer service.
I am not sure I will ever go back to this Arby's. There are to many others to visit and spend money with.
.