Heartland Hospice

Diana Lewis _{on Google}

Sep 27th, 2022

I cannot imagine going through the pain of letting my mother go without the presence of the nurses at ProMedica on hand to be of comfort to her and to our entire family. Everyone who came into our home reflected the utmost professionalism, humanity and provided angelic care. Rachel headed up our nursing team. She was so wonderful that my Mom went from not wanting any care to looking up and saying -I love you- to Rachel whenever she came into the room. This says so much as my mother was a nurse in her own right at the VA hospital in Coatesville, PA. The care given spoke volumes to me as I had been of the mind that Hospice meant Death but this team, who became a part of our family for almost a year, never spoke of death. They spoke of life and living every day. And Mom did just that. She LIVED until the day she was ready to go. Thank You! I Love You ALL! Diana Lewis.

Bonnie Johnson _{on Google}

Nov 1st, 2021

Heartland Hospice in home care took care of my mom the last 2 yrs of her life who had Alzheimer's. They were all so kind and caring. And the social worker Patty kept in touch with my dad after my mom's passing. And 2 yrs after my mom's passing Patty became the social worker that took care of my husband. Patty was there for me August 2020 when my dad passed away. And 11 months later when my husband passed away.

ROUELLA MANANSALA _{on Google}

Oct 28th, 2021

Worst hospice agency ever!!!

Scout Labrador _{on Google}

Sep 20th, 2021

My husband Bob G recently needed hospice services and the Promedica (formally Heartland) was extremely helpful, compassionate and caring. Tiffany and Bob along with the pastor were there for us. Thank you so much for all you did.

Ellie Carey _{on Google}

Aug 16th, 2021

I cannot recommend this hospice. Mom was initially on Promedica Hospice based in Traverse City for a year where she received excellent cares. She transferred to Promedica Hospice based in Southfield, for what turned out to be her final 3 months, believing the level of care would be the same. Our family received very fragmented and inconsistent cares from this particular agency. From missed visits, unreturned phone calls, blood pressure cuffs and thermometers that did not work; short visits without connection to the client, lack of teaching, spiritual care that was not client centered, and needing to advocate for Mom on several occasions to receive the cares of hospice (nursing, spiritual care, supplies, support). Bottom line: Mom and our family did not receive the cares Mom deserved. Hospice is a calling and some of the nurses were not called--it was a job. My Mom knew it. We were very disappointed in Promedica. Grateful we as a family were knowledgeable and able to provide the care she deserved.