J&H Sewing & Vacuum, Inc.

Alisa Bowman _{on Google}

Feb 6th, 2024

First off I would like to say that I feel as though I was mistreated for the fact that I am a young woman with 2 children and an old machine, not an older woman with the newest equipment.
When I brought my irreparable serger home from J&H, my husband and I decided we would take the time to see if we could repair my serger ourselves.
We started by removing the needle plate and noticed that there was a screw hole without the screw in it. When we tipped the machine we heard a rattling sound, so we removed the bottom cover and inside was a tiny screw and the broken off stitch finger.
We reattached the broken piece with the screw. (See photos)
The machine still didnt work properly. So we searched some forums and saw someone having the same problem. After reading one of the comments we made a few adjustments and SUCCESS! My serger now works again!
I would like to note that I am not against small businesses. I love small businesses and they are vital to our small town. I would have been happy to pay the $275 dollars to have my machine repaired by a professional, but J&H literally did not even attempt to repair my machine. If they had they would have seen the broken piece. They also would have seen that one of the needles was not properly catching the thread as they moved down.
I am literally only posting this review to show that the machine wasnt irreparable. And the comment on the previous review was unwarranted and unprofessional. Hopefully you treat other customers with more respect and diligence in the future.

Raife Bowman _{on Google}

Jan 19th, 2024

My wife dropped off her serger to be serviced. Her machine functioned and made a chain but wouldnt work properly when she ran fabric through it. She wanted that repaired, and an overall service.
When my wife dropped her serger off Hellen tried forcing the front cover open, my wife stopped her and showed her how to open it gently. She almost left then but really wanted her serger repaired for a project she already had material cut out for.
Hellen called her a couple days later and told her that her needle plate was missing, even though it was on the machine when she dropped it off. She told my wife that the machine would never run properly without it and that it cant be ordered because its irreplaceable. Hellen then proceeded to tell her that even if they did have her needle plate it would still cost $275 for additional repairs.
This is the second time we have taken machines here and both times they pretty much told us it wasnt worth fixing, but they were all too happy to to tell us that they did however have new machines we could buy.
What a scam. Dont waste your time!

Phyllis Allen _{on Google}

Oct 31st, 2023

The owners are the bomb! I've been doing business with them for years. Jesse and Helen and their team will go out of their way to give you the best service!!

Grant _{on Google}

Sep 4th, 2021

Excellent customer service & knowledge of their products. Will definitely be returning!