Luna Flooring Gallery

Gil Kerkbashian _{on Google}

Aug 14th, 2023

Shop shop around before you give them a deposit. They'll keep 25% of the deposit after they tell you they can beat anybody's price and then once you give them the quote they'll tell you it's a 25% cancellation fee when they haven't even delivered the carpet. These guys are bait and switch crooks. They'll give you a high price and when you tell him you're shopping around they'll give you low price which is still higher than home depots. Stay away from them

Heather Farnum _{on Google}

Apr 24th, 2023

They left nails all over my yard and driveway causing me to get a flat tire. They would not reimburse me for the new tire even though it was their fault.
They also did not secure the carpet down properly. I asked them to repair it, but they did nothing and closed my account without me knowing. I called back 3 weeks later to find that out and start the process all over again to get them to fix it.

Justin Piessens _{on Google}

Feb 4th, 2024

Avoid Luna flooring at all costs!!! I had nothing but problems with Luna from the time we signed the contract up through today almost 2 years later. We were sold what is allegedly a high traffic, water resistant flooring and paid for what we thought was a quality product. The flooring is not holding up well to normal family use and has started to bubble around the kitchen sink. When I called about the warranty I was informed my flooring was 11 DAYS past warranty and there was nothing they could do. The installation process was a total mess, the person installing was delayed several times, as was the flooring that they assured me was in stock when I signed the contract. Since I did my own tear-out this left my house looking like a mess down to the sub floors for over a month. Fast forward 2 years and I am having some work done to my kitchen. Luna tells me they cannot sell just a few boxes of flooring, that I would need to get a whole new quote for installation and everything thorough them as the price is "all inclusive" despite my having already paid my GC to install the flooring as part of my kitchen renovation. They will sell you the flooring, but buyer beware it ties you to this awful company for the life of that flooring.

Michael Welch _{on Google}

Aug 22nd, 2023

Worst carpeting experience! Sales person closed one room carpet deal for $704.00 on his tablet, no copy of contract left with us. Scheduled for Tuesday with instructions that the installer would call my cell phone prior to arrival. 4 installers show up at 8AM, with no call to my cell phone. None of the installers could understand the sentence, "You were supposed to call to give us notice." One installer said, "Ok. " Another installer just said, "Luna." I repeated the statement 3 times with installers slowly advancing toward me as if to push by. I said,"Wait a minute." I quickly prepared the room and allowed them in. 4 guys working in 12' x 10'.
They finished quickly and exited hastily. Both doors in the room left open when I looked at the carpet. After they left, I closed doors to find huge gouges in the drywall from their tools. I immediately called to find out that Luna has a nice firewall setup to not allow me to contact the salesperson. The person answered the phone (Nikita) was not sympathetic and almost acted as though this happened a lot. She offered to send a message to the installer to have them contact us. Now, three days later, nothing. We filed a complaint with the corporate office. Empire Today, AKA, 21st Century, DBA Luna Carpeting. Although carpeting looks ok, the lack of communication, damage to walls, and inability to talk with someone in charge makes this company a Hard, Do Not Use! I would not recommend this company.