Santa Fe Motor Sports is located at 2594 Camino Entrada in Santa Fe, New Mexico 87507. Santa Fe Motor Sports can be contacted via phone at 505-438-1888 for pricing, hours and directions.
Contact Info
505-438-1888
Questions & Answers
Q What is the phone number for Santa Fe Motor Sports?
A The phone number for Santa Fe Motor Sports is: 505-438-1888.
Q Where is Santa Fe Motor Sports located?
A Santa Fe Motor Sports is located at 2594 Camino Entrada, Santa Fe, NM 87507
Q What is the internet address for Santa Fe Motor Sports?
A The website (URL) for Santa Fe Motor Sports is: http://santafemotorsports.com/
Q What days are Santa Fe Motor Sports open?
A Santa Fe Motor Sports is open: Thursday: 9:00 AM - 5:00 PM Friday: 9:00 AM - 5:00 PM Saturday: 9:00 AM - 5:00 PM Sunday: Closed Monday: Closed Tuesday: 9:00 AM - 5:00 PM Wednesday: 9:00 AM - 5:00 PM
Q How is Santa Fe Motor Sports rated?
A Santa Fe Motor Sports has a 3.6 Star Rating from 239 reviewers.
Thank you for the review, Mike. Hope to see you soon!
Louis Borges on Google
The service department was very helpful and understanding, They went out of their way to contact the manufacturer to cover the cost of my defective tire that was not under warranty.
Business Response on GoogleMar 26th, 2024
Thank you for the review, Louis!
Estifanos Haile on Google
Business Response on GoogleMar 22nd, 2024
Estifanos, please give me a call at 505-438-1888 to discuss this reveiw. Nancy
Dustin Pannell on Google
Awesome service department, went the extra mile to service our Razor, beyond the recalls.
Business Response on GoogleMar 22nd, 2024
Thank you for the review, Dustin! We hope to see you again soon.
Bernie Ellis on Google
Avoid Santa Fe Motor Sports at all costs. It is clear that their corporate motto is "Hey guys, we've got a live one here." I bought a Polaris ATV from them several years ago. When I began having ignition problems, I had it hauled down there. The service manager at first said it was likely a simple wiring issue that would be addressed by one of the several recall notices I had received. Six weeks later, it was still not repaired and every time I spoke with them, it was a new problem that was the reason. They finally told me I would need an expensive wiring harness that would take SEVEN HOURS to install.
By that time, I was fed up and called the Polaris National office and was told that it should take no more than two hours to replace that harness. I also got Polaris National to donate the (very expensive) harness. However, even telling Santa Fe Motor Sports that its installation should take no more than two hours, they still charged me for four hours. So a job that initially was going to cost me nothing ended up costing me over $1,100 and it might have cost me close to $3,000 if I hadn't gotten Polaris National involved. Up until the day we picked it up, they were still finding things to charge me for, including a $180 battery with a 30 day warranty (!!!).
DO NOT buy from Santa Fe Motor Sports. Go to Albuquerque instead. If I had read these reviews before, I might have chosen not to buy a Polaris at all. That's a shame because the initial staffer at Polaris National was quite helpful (though her supervisor was a tad jerk-ish.)
PS: Frankly I don't believe any of the glowing reviews here. If you want a true assessment, read the Yelp reviews, 80% of which give SFMS one star, with several stating they would have given them a zero if that was an option.
Business Response on GoogleMar 22nd, 2024
Firstly, we want to apologize for your negative experience at Santa Fe Motor Sports. We do our best to ensure every customer is cared for to the best of our ability. We've taken your feedback seriously and conducted an internal audit to address your complaint. We would like to share our findings with you. In a discussion with our service manager and the service technician who worked on your 2022 Polaris Sportsman, the service team stated that the unit had been initially brought in for a non-start issue. The service notes stated that it had been sitting for six months before it came in. We checked for any recall. Below is a copy of those service notes and the services performed. Service Required Customer states: unit is a no start, unit has been sitting for about 6 months - check recalls - | diagnose - recommend repairs Service Performed codes present: P1553- throttle release switch signal circuit fault. can be caused by damaged wiring faulty switch or ECU.(Inactive) P153E- brake switch correlation fault. can be caused by faulty switches open ground or damaged wires. C10B9- brake switch stuck. caused by brake switch input at active for a calibrated amount of time while engine speed is greater than a set threshold and the transmission is in moving gear. Installed new brake switch all codes are gone. battery has a lot of corrosion on terminals. cleaned corrosion. tested all associated components with brake switch found no issues with components or shorts in harness kill switch may be causing short does not operate correctly. NOTE---found bad wires going to the fuse box-voltage to brake light fuse changes from 6 to 11.5 volts as you turn the fuse box. needs a new wire harness. It is important to note at this point that there are no services on record for this 2022 Polaris ATV in our system, no unit maintenance history and our initial contact was investigational for a no-start that was found to be a failure within the wire harness. The Polaris-mandated repair for the A-22-04-B Stator Wire Routing Failure was to use a Polaris-approved tape and secure the wires that had slipped out of the plastic wire protective run within the wiring harness. The recall was completed.The root cause of the failure to start within the unit was not from this safety recall but rather an electrical wiring harness issue. It has been our experience that an issue such as this is not covered by warranty and is the customer's responsibility. However, we do appreciate the leg work you put into contacting Polaris customer support in which they replaced the harness as goodwill.Our skilled technicians spent four labor hours installing a main wiring harness, which is the electrical backbone of the entire 2022 Polaris Sportsman and runs through every part of the unit. The installation involves not only plugging the harness into every electrical component but also the proper routing and securing of the harness, and it is in no way a “plug-and-play” operation. At the completion of the installation of the wiring harness, replacement of the stock battery, removal of corrosion on the battery tray and electronic power steering unit (EPS), and removal of a mouse nest from the airbox, the ATV was once again running and ready to hit the trails. Below are the skilled technicians’ notes:Service Performedharness installed and tested unit starts and run good.found a lot of corrosion on battery tray and EPS unit, neutralized Amy visible corrosion installed new battery.mouse nest found in air box cleaned and replaced filter.We hope this has helped clarify your concerns. If you would like to discuss this further, we invite you to contact the owner, Nancy Blake, at 505-438-1888. We appreciate your business and are sorry that your time with us was anything but exceptional. If we are lucky enough to do business with you again, we hope that we can rectify any hard feelings. Respectfully, The Team at Santa Fe Motor Sports
