KAY Outlet
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4015 I-35 Suite 338F
San Marcos, Texas 78666 - 512-392-5970
Hours
Chamber Rating
About
KAY Outlet
Kay Jewelers Outlet is part of the Kay Jewelers family, #1 specialty jewelry brand in the United States. We know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our sales staff is empowered with the knowledge to assist each customer. Diamond engagement rings are Kay Jewelers’ specialty. The Leo Diamond, Neil Lane Bridal diamond engagement rings, and Tolkowsky diamond rings top the list as our exclusive designers and top sellers. Come visit your Kay Jewelers Outlet in San Marcos today.
Contact Info
- 512-392-5970
Payment Methods
- AMERICANEXPRESS
- DISCOVER
- MASTERCARD
- VISA
Questions & Answers
Q What is the phone number for KAY Outlet?
A The phone number for KAY Outlet is: 512-392-5970.
Q Where is KAY Outlet located?
A KAY Outlet is located at 4015 I-35 Suite 338F, San Marcos, Texas 78666
Q What is the internet address for KAY Outlet?
A The website (URL) for KAY Outlet is: https://stores.kayoutlet.com/tx/san-marcos/4015-interstate-35-s-.html?cid=YEXT
Q How big is KAY Outlet?
A KAY Outlet employs approximately 20+ people.
Q What days are KAY Outlet open?
A KAY Outlet is open:
Thursday: 10:00 AM - 7:00 PM
Friday: 10:00 AM - 7:00 PM
Saturday: 10:00 AM - 7:00 PM
Sunday: 12:00 PM - 6:00 PM
Monday: 10:00 AM - 7:00 PM
Tuesday: 10:00 AM - 7:00 PM
Wednesday: 10:00 AM - 7:00 PM
Q How is KAY Outlet rated?
A KAY Outlet has a 3.6 Star Rating from 81 reviewers.
Hours
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Ratings and Reviews
KAY Outlet
Overall Rating
Overall Rating
( 81 Reviews )Thomas Conn on Google
I took a ring to be repaired in February. I was told that it would be ready in 2 weeks. Thinking that they would inform me that the ring was ready, I waited. Weeks turned into months, no update. I finally called in June and they person who answered said Yeah, its been sitting here since March. No apology, not even the slightest acknowledgement of their failure to inform me. Upon picking it up, the ring wasnt even cleaned or polished, not even an attempt to make it look like it hadnt just come back from a workshop in the back. Very disappointed the entire overall experience. If you have any other option, dont go to this Kays location.
Laura Brucato on Google
WARNING: DO NOT PURCHASE ANYTHING AT ANY KAY STORE EVER!!!! We bought a $6000 ring and have had nothing but problems with it! The first ring we bought had 5 diamonds fall out before they decided to replace it for us. Then less than a month after getting the brand new ring back another diamond fell out!! And to make matters worse they refuse to refund us our money!! WORST CUSTOMER SERVICE EVER!!!
Mike Brucato on Google
Kay has terrible workmanship. My wife's ring loses a diamond every month and we have to bring it in for service. Each time my wife has to go 2 weeks without a wedding ring. This particular store closes whenever they feel like so do not go by their posted hours.
Jessica R. on Yelp
I went to the outlet to have the prong on my wedding ring fixed. When I got it back, the stone was loose so the lady said she would send it back to be serviced and fix the prongs on all 4 corners. After waiting almost a month, I went to pick up my ring and it looked great. When I got home I noticed it didn't fit like it used to. I looked at it closely and noticed the bottom of the ring had been reshaped. I did not ask for my ring to be resized! Now it doesn't fit!! I don't know if the service company did this intentionally or on accident, but it's not okay. No where on the report did it say to adjust the band. Words can't express how upset I am. I will see about getting it fixed, but I will never take it back to nor buy anything from Kay.
Desere Hernandez on Google
I just want to start by saying how disappointed I am with some of the reviews I read. I love this location. Me and my husband have always had great customer service. I want to give a shout out to Janet the store manager at the San Marcos location. I think she saw the nervousness of an employee in training handeling my ring and she came over and assured me she would double check the work before it was sent off for fixing. I didn't ask to speak to a manager or gave any complaint. She assessed the situation and made the effort to come put us at ease. That's a great manager. Thank you, Janet.
Overall Rating
Overall Rating
( 81 Reviews )Write a Review
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