Factory Direct Floor

191 Reviews

4.0000 stars - based on 191 reviews
1960 Williams st Ste D San Leandro, California 94577


Factory Direct Floor is located at the address 1960 Williams st Ste D in San Leandro, California 94577.

For maps and directions to Factory Direct Floor view the map to the right. For reviews of Factory Direct Floor see below.

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by Marion on 7/2/2013

They Are Excellent

Guys did an excellent job. Now i have a new bamboo floors in my office. Looks cool,same as sounds BAMBOOO floors. Price was reasonable.

by JordanSchachsieck on 3/31/2014

I Ordered My Flooring!

I ordered my flooring. I received an email because you notice that I had not ordered any transitions. Very glad you notice because I needed some T sections. Very professional. My experience was very easy and the product looks great! Thanks.

by JaneyBrander on 4/2/2014

Great Customer Service

My husband and I have already started telling our friends about Factory Direct Floor and they can't wait to see the end result of our floors. Thank you to my sales rep for your assistance with my order. You've made it very seamless and worry free and I truly appreciate that when it comes to great customer service.

by WhitneyBreaz on 4/3/2014

I'm So Glad

This experience was much easier and more pleasant than I expected. For the price of the flooring, I was blown away by the service and quality. I'm so glad I chose Factory Direct Floor!

by AustinHoelzel on 4/4/2014

Thank You For the Excellent Job!

Thank you for the excellent job your people did in refinishing my wood floors. The floors are now a source of pride.

by Alvera Wares on 5/17/2014

We Are Very Satisfied

Great product selection and friendly help. We are very satisfied with our tile selection and the good customer service. We used the tile in our home and in our business for our shower door displays.

by Gerald Sherick on 5/19/2014

Very Pleasant Experience!!

Very pleasant experience!! Will definitely use again for other home needs. Thank you for a great product and wonderful customer service.

by Marcela Roytek on 5/19/2014


Everyone was very helpful and friendly. I love it. It is beautiful.

by Anisa Khu on 5/19/2014

Great Product

The help was amazing. Great product. My floors are absolutely beautiful. We originally decided to purchase from another company. When we did our research, there was no comparison between what they offered and the quality, service, delivery and price we got from Factory Direct Floor. You had the best prices we could find and the product was delivered and placed in our garage 4 days later. No mess, no fuss, no having to pick up a ton of product.

by Brigid Canaday on 5/20/2014


I could not ask for better service. I would and have told friends about your great service. My entire dealings with you could not be any better than it was. Thanks!!!

by Cherelle Bevil on 5/20/2014

I Received the Quote Very Quickly

Your customer service was excellent

by Delena Zicker on 5/21/2014

We Are So Pleased With

We are so pleased with the excellent quality hardwood and ceramic tile floors from Factory Direct Floor. Their knowledgeable, friendly staff was a pleasure to work with.

by Emeline Domer on 5/27/2014

I Would Highly Recommend Them

I had new wood floor installed by Factory Direct Floor and had the best experience. From beginning to end there were NO problems and the installers were SUPER. The quality, professionalism and friendliness of all were exceptional. I got a better price and a better quality of flooring from Factory Direct Floor!!! My husband and I would highly recommend them.

by MaiaVernon on 10/31/2013

They Did Great Work

Great Work I have worked with Factory Direct Floor and off for various projects over few years and they are reliable, honest, does great work with good rates, and shows up starts and completes when and where they says they will.Thank you so much!

by ChariseBarlip on 11/5/2013

They Did Excellent Flooring

When I hired Factory Direct Floor, I was a little apprehensive as it was the first time to consult with them. However, once they started working on my floors, they delivered services that gave attention to detail. They helped me plan for the flooring and also assisted with my selection for material to use. To cap it all, they also ensured that the installation process was quick and easy.

by FloreneVanelli on 11/6/2013

We Are Very Pleased by Their Service

Extremely pleased with your customer service. The laminate floor looks better than we imagined it would. 660 sq. ft. installed in our townhouse downstairs. We are now looking to do the upstairs and steps shortly!

by MaxieCamden on 11/16/2013

Great Service

Great service. Great products. Great pricing. Would highly recommend Factory Direct Floor if you're looking for flooring guys.

by BabetteZampella on 11/20/2013

They Made the Experience Painless

These guys are great to deal with. They made the experience painless and explained things to me when I had questions about the process of service and what I needed. The hardwood floor looks awesome. So far so good. Overall, it was a very pleasant experience for someone who has never under gone major home renovations.

by Berta Duffie on 11/26/2014

Their Service To Be Promp

Factory Direct Flooring has provided service to my home for over years. I have found their service to be prompt, thorough and provided at a fair price. This firm stands head and shoulders above all others on price and they make sure you will use the right product to clean the new floors.

by Dyan Casas on 11/28/2014

Great Timing

High quality work. Great timing. Affordable price. I´m very pleased.

by Gene Reitzes on 12/10/2014

The Team Seemed Very Knowledgeable

They were tasked with refinishing a 90 year old oak floor to match flooring that was ore recently installed in the house. They did an excellent job matching the stain. The floor looks like new. The team seemed very knowledgeable and had excellent workmanship and pride in what they did. My only complaint was that they charged for their quote.

by Sanford Beaumont on 12/11/2014

Good Price

The quality of the bamboo floors we ordered is excellent, the service was exceptional and the floors were delivered on time exactly as planned. We searched everywhere for a good price and Factory Direct Floor was the best for the quality.

by Merilyn Irizary on 12/16/2014

Great Product

We have worked with Factory Direct Floor before and were very satisfied with the results. This time was no different. Factory Direct Floor provided excellent advice and their staff are top quality. Our delivered flooring was on time and the installation was beautifully executed, on time, and as requested. Clean up was good and we were immediately impressed by the work. I just finished painting the baseboards and I was reminded of the great work of Factory Direct Floor. Great product and great install.

by Porfirio Beitel on 12/22/2014

Customer Service Was Top Notch

This was our second time using Factory Direct Floor - which in itself says a lot! This time was a basement storage room - we had a mid level product installed. Customer service was top notch, installation was quick and professional and the floor looks beautiful.

by EarnestineRenolds on 11/26/2013

We Are Very Happy with Our New Floor

It looks great and the staff were friendly and professional. They made sure they gathered up all their tools and extra pieces of wood. They left me the biggest extra piece of wood to keep which was great, we also appreciated you coming out to our house. Overall we are very happy with our experience with Factory Direct Floors.

by MicaHenjes on 12/2/2013

The Floors Are Incredible

Home improvement projects never seem to end. I found Factory Direct Floor while surfing online and immediately loved their site. I chose to go with the Factory Direct Floor for my kitchen, living room, and hallway. The floors are incredible. I found their prices to be very completive and the staff very knowledgeable and professional. I highly recommend Factory Direct Floor for any hardwood flooring project .

by MalcolmRanks on 12/4/2013

Resourceful...You Made Our Lives Easier

I wanted to let you know how pleased we were with your help on the hardwood Flooring. You never fail to come up with something that will make our lives easier. Thanks SO MUCH for your help, we truly appreciate your patience and hard work - and you're just so resourceful... Thanks Factory Direct Floor!

by KarylErnandez on 12/25/2013

Our Home Now Looks Outstandingly Beautiful

Since our floor was installed by Factory Direct Floor, our home now looks outstandingly beautiful. They ensured that it blended well with everything. Whenever our children visit, they are truly thrilled with the new flooring. The installers were great and they took the time to take us through the entire process. They were also knowledgeable and they helped us pick the best materials for the installation process.

by BroderickBlackstar on 12/26/2013

Completed Efficiently!

Service was pleasant and work was completed efficiently and in a professional manner. Love my new floor!

by ScottyBetzig on 12/30/2013

It Was a Welcomed Follow-Up

My sales rep was amazing to deal with! They was responsive, persistent and through. They followed up with after I received the initial samples and with so much going on the construction, it was a welcomed follow-up. Factory Direct Floor service, which is hard to come by these days.

by DanielaCuthbert on 12/31/2013

Service Was Prompt!

They were friendly and provided us with a variety of options for product and price range. Installation was quick and at our convenience. Thanks! Factory Direct Floor!

by Margo Luhn on 1/16/2015

Highly Recommended...

They are professional in every possible way. Their knowledgeable staff for choosing the right material makes it easier for you how to choose the right one. Their onetime efficient installation, makes it easy for scheduling your time. Their customer care more importantly is one of a kind. Highly recommended...

by Joy Brantingham on 1/21/2015

I Will Definitly Recommend This Company

Very knowledgable about the products they sell. Best pricing I could find. It was a pleasure to deal with this company. They obivously care about customer satisfaction and service. I will definitly recommend this company.

by Emilie Smithers on 1/23/2015

They Were Very Customer Focused

We decided to install cork flooring in our Kitchen and when we found Factory Direct Floor, they were very customer focused and provided us with the costs and tips on the installation. They had a wide variety of flooring (cork, la,inate, hardwood, ceramic, etc). I would highly recommend shopping at this store.

by Liam on 8/5/2013

The New Flooring Was Very Carefully Matched To Our Existing Floor

Factory Direct Floor and their crew did an excellent job. They were very helpful and responsive. They cleaned up everything and contained the dust very well. The new flooring was very carefully matched to our existing floor. We strongly recommend them.

by ClaireFeatherson on 8/7/2013

They Were On Time, Clean, Professional

They refinished our floors. They were on time, clean, professional. we had an excellent experience. Great job

by Drucilla Helt on 8/16/2013

They Were All On Time, Friendly and Helpful

I just wanted to thank Factory Direct Floor and their staff for my new wood floors. They were all on time, friendly and helpful. They did the work in a professional manner and our floors look very beautiful. I will highly recommend them

by KaitlinWilbourn on 8/21/2013

Fantastic Suggestions

They were an absolute pleasure to work with. They were right on time every step of the way, and made some fantastic suggestions for replacing our old bathroom flooring. Best of all, the total price was incredibly cheap! I wouldn't hesitate to hire them for similar flooring projects around my house in the future.

by Meryl Gaiters on 6/15/2014

Very Helpful

Just the information I was looking for, thank you!

by Meryl Gaiters on 6/15/2014

Very Helpful!!!

Just the information I was looking for, thank you!

by Mitchell Vein on 6/19/2014

Really Impressed

Really impressed with the service I received from ordering online, calls to confirm delivery through to delivery itself..

by Mitchell Vein on 6/19/2014

Really Impressed

Really impressed with the service I received from ordering online, calls to confirm delivery through to delivery itself..

by Mitchell Vein on 6/19/2014

Really Impressed

Really impressed with the service I received from ordering online, calls to confirm delivery through to delivery itself..

by Kristy Grossman on 6/24/2014

You Are An Awesome Company

I will always recommend Factory Direct Floor. You are an awesome company and I wish you the best. I want to say it is a rare thing today when a customer has an issue and the business has the customer service to take care of it and back it up. My wife is so impressed she said why not buy their flooring and resell it for smaller jobs? I said great idea, but when will we sleep? Thank you Factory Direct Floor.

by Alford Kronecker on 6/30/2014

Delivery Was Quite Expensive..

Ordering was straight forward and the delivery was on time. The link to work out quantities is very useful. Delivery was quite expensive.

by Koren Yalin on 7/2/2014

They Were Very Helpful

I ordered 8 samples and received them all promptly.

by Christiano Collette on 7/10/2014


Fantastic price and service! Sample was sent to me so I could make sure that the color was correct. Did everything online and goods were delivered on the day that was specified, gratefully!

by Malka Veteto on 6/23/2015

Their Quote Was Better Than What I Expected

This is the second time that I am dealing with Factory Direct Floor. I have refereed them already to my friends and co-workers. Factory Direct Floor and their team were on time, professional and friendly. Their quote was better than what I expected and most importantly they treated my house like their home; no mess was left behind :). Quite happy with the result.

by CelesteReisling on 1/22/2014

Great Customer Service

Haven't installed it yet, but the quality looks good. I like that it doesn't have a strong chemical smell. The laminate we purchased at Factory Direct Floor had such a strong smell, we had to off-gas it for a month. Great customer service.

by ShirelyGantvoort on 1/23/2014

So Far We Are Impressed.

It is by far the most beautiful laminate I've seen. My installer wanted to know where I got it - he said, "I would definitely buy it." And that comes from someone who installs all kinds of flooring both hardwood and laminate. So far we are impressed.

by BritanyGentsy on 1/29/2014

They Were Efficient Manner

Great job redoing a very worn and neglected apartment floor and slightly higher price than other wood floor finishing company but well worth it for the conscientious, professional and efficient manner in which the job was one.

by ShanteArmant on 2/5/2014

The Right Product Easy and Fast

I have already recommended to three friends and they are in the planning stages right now great product and service. This website was great too. I did not have to go to a different page to find the stair nosing and transitions that made getting the right product easy and fast.

by Veola Vanacker on 5/2/2015

Came On Time

Great service by Factory Direct floor and their team. They were able to match carpet we'd purchased years back, came on time and completed the job to our satisfaction. We have uneven stairs so they were able to make a difficult project seem easy.

by Tawny Getty on 5/8/2015

They Are Great

We needed our basement carpet stretched after the June flood. The service from Factory Direct floor and their staff was efficient and well priced. We then hired them to repair some tile work which was also done well. They are great at trying to accommodate times and always shown up when they say they will and follow up after the work is done.

by Micha Junior on 5/9/2015

Thank You!

They did a great job on a carpet install, they arrived on time and finished the project, even followed up to ensure I was satisfied with the job. Thank you!

by Antoine S on 5/22/2015

Amazing Work..

The Rep was able to offer several tiles sample of great quality. Choosing our carpet was difficult as they were all fantastic. Installation: punctual, quick and quality work. Carpet and underpad top quality, amazing work.. Good job.

by Allena Helie on 5/30/2015

Installations Guys Were On Time

Factory Direct Floor was very courteous when you came to our house. Explained the product, the install, and provided a quote. Installations guys were on time, efficient and friendly. Final product looks amazing. Would highly recommend if you're looking for professionalism and excellent product. Thanks Factory Direct Floor!

by Britteny Hoeffliger on 6/1/2015

Which Was Easier Than in a Showroom

Factory Direct floor was very helpful. They came to our home with flooring samples to choose from which was easier than in a showroom as we could see how it looked with our decor and lighting. They explained the product very well and the installation was to a high standard.

by Arcelia Dibblee on 9/26/2015

They Did a Wonderful Job

Factory Direct Floor was absolutely fantastic. They did a wonderful job, and left everything looking fantastic. I highly recommend calling Factory Direct Floor for all your flooring needs. They did a wonderful job and got everything done on time. And the floors was excellent quality and very soft.

by BerryTolzmann on 8/27/2013

Excelletn Work!!!

Excellent work! Floor looks beautiful! Workers were very detail-oriented and took pride in their work. Will definitely recommend Factory Direct Floor to friends and family!

by PeteStumpo on 8/28/2013

Great Company

Factory Direct Floor has installed 2 floors for us and they both came out great! Highly recommend them

by SterlingJenks on 9/17/2013

Excellent Job

They did an excellent job of installing and finishing the floor - and a great job of helping us get our house back in order.

by ZoilaMabb on 9/19/2013

Cooperative and Helpful!

We look forward to working with Factory Direct Floor company again. Their crew were professional and was very cooperative and helpful.

by RuebenBrymer on 9/19/2014

Super Work!!!

Factory Direct Floor is great to work with. The integrity of the work is super and they will address any of your concerns. If you’re looking for a hardworking honest contractor, look no further! Super work!!!

by Normy Adelstein on 9/24/2014

Thanks Again Everyone.

I had a slab leak right before the holidays. I was really upset and worried I would be eating off cement floors on Christmas Eve. The crew at Factory Direct Floor did such a great and caring job on my floors, I couldn't those them enough. I would recommend them to anyone as I was recommended by friends to go there in the first place. Thanks again everyone.

by Taunya Reiswig on 9/25/2014

They Look Great

The result was amazing!! They look great, we had no idea what was lurking under the old finish. The crew was prompt, friendly and explained the whole process when we had questions. I would not think twice about using them again.

by Juan Shortridge on 9/30/2014

Hard Working Crew

I can't believe I never got around to reviewing these guys; they installed hardwood floors for us a year ago. They were very professional and the nicest guy. Pricing was excellent; they had one of the lowest bids. Crew was professional; work was on time and on budget. Hard working crew.

by Zarah Shropshire on 10/8/2014


They completed the work ahead of schedule and offered several times to come back and touch things up. Amazingly, I have not taken them up on this offer since their initial work was excellent. I have already recommended them to my friends and look forward to seeing their new floors.

by Sook Leadbetter on 10/21/2014

Nice and Courteous

They called to set-up the service call promptly! They showed up on time! And the crew staff was nice and courteous and will use them again for my next flooring project. I will also be recommending them to my friends, thanks for the hard work!!!!!!!

by Trudie Boning on 10/23/2014


Excellent service and quality, a must if you are considering a wood floor, wish there were more businesses like this.

by Tony Kaewprasert on 10/28/2015

The Most Impressive

They did an excellent job installing flooring for a great price! The product they use is wonderful, the work was done quickly, and the quality of work is amazing. The most impressive aspect was how much they cared that we were happy with their work. I will use them again and would highly recommend them to anyone.

by Antoine S on 12/25/2015

Thanks Very Much!

The house was tidy when we returned, and we have been pleased with the quality of the job. If you’re on a timeline and you want it done well....call Factory Direct Floor. Thanks very much!

by Jeanelle Pherson on 2/27/2015

Professional Service From the First Visit at the Showroom

Factory Direct Floor proved to be a good fit , chosen after carefully reading the Homestars reviews. Professional service from the first visit at the showroom, removing the old hardwood, determining a new subfloor was needed and scheduling it without down time through to the installation of the new red oak hardwood. It was particularly pleasing to work with people who were proud of their workmanship and open to any concerns. Will recommend to others.

by Barry Mcmichael on 3/7/2015

It Was Beautiful

I met all of the staff at Factory Direct Floor over several trips in an effort to decide between engineered or solid hardwood flooring. Every one of them was pleasant, informed, and offered me the opportunity to "take my time", select samples to take home, and make a reasoned decision. The flooring that I ultimately ordered arrived within a few days, was delivered within the time parameters promised, and it was beautiful. I have already recommended this company to several of my friends.

by Sharie Kalberer on 3/11/2015

Excellent Quality Work

Excellent service, done on time and excellent quality work. No hassles with scheduling. Good selection of wood to choose from and everything was done on time. Got engineered wood floors. Would definitely recommend this to a friend.

by Christiano Collette on 3/16/2015


We are very happy with the installation of our wood flooring. Our apartment has a dramatic new look and we have recommended Factory Direct Floor to all our friends, the installer, is wonderful!

by Lucinda Strange on 3/17/2015

The Workmen Were Cheerful

Many samples were delivered and the floor was installed exactly on time and to my exact specifications. Although the existing ceramic tile floor was difficult to remove, the workmen were cheerful and happy to go the extra mile. I highly recommend Factory Direct Floor and will continue to utilize them for my clients.

by Maggie Ketcham on 3/18/2015

I Will Use Them Again

Factory Direct Floor made the whole job simple from start to finish and the work was done quickly and efficiently. I picked them at random out of the phone book but was very presently surprised at hitting a winner. I will use them again.

by Faith Glaza on 7/1/2016

Would Gladly Recommend

The installation was performed flawlessly and was completed in one day. I would gladly recommend Factory Direct Floor to any of my family and friends.

by Luceli Homen on 10/4/2016

Great Staff

They are just great!! Very knowledgeable and friendly. They treated us as if we were old friends. Would do all my future flooring projects with them without a doubt.

by Alan Hunley on 12/6/2016

Great Place To Shop

We were looking for new hardwood flooring. One of my friend recommended Factory Direct Floor for my flooring. It is a great place to shop, and they are friendly, professional installers too. Thank you Factory Direct Floor.

by Barry Levinson on 1/3/2017

Worked Quickly

I recently used the Factory Direct Floor, for a quick floor refinishing project on a newly purchased home. They are quick to respond to my initial quote request and broke out the proposal to fit my specific needs. The associates worked quickly and accommodated to my schedule. I would recommend them and would use them again in the future.

by Dick Kister on 3/26/2015

I Was Impressed

The first person I encountered was Factory Direct Floor. Factory Direct Floor was enthusiastic, thorough and excellent with follow up. The customer service skills are excellent. Factory Direct Floor showed up at my house on three different occasions to make sure that everything was to my satisfaction needless to say I was impressed. Just last week I recommended Factory Direct Floor to a colleague.

by Taryn Zolezzi on 4/9/2015

They Do Excellent Work

Factory Direct Floor and their installers are great, they do excellent work at a reasonable price. Very thorough, seamless installation-we are very pleased with Factory Direct Floor and would definitely recommend them to our friends and family.

by Lyndsay Vanderbeck on 4/14/2015

Fantastic Job

My carpets needed to be stretched in three of my bedrooms and Factory Direct Floor came in and did a fantastic job. Thank you for a job well done.

by Yaeko Raynolds on 4/15/2015

We Will Use Them Again

Factory Direct Floor and Crew know carpets! We had the family room, stairs and upstairs hall carpeted by Factory Direct Floor. A very professional company with great skill and pricing. We will use them again.

by Kathie Macaraeg on 4/21/2015

I Am Very Pleased with the Final Result

It was as good a job as it could have been considering the difficult task. I am very pleased with the final result. I would highly recommend this company.

by Chelsey Banzhaf on 9/21/2015

The Whole Process Was Smooth

Factory Direct Floor Installation & Repair Services just installed a bamboo Flooring runner on our stairs. The whole process was smooth and the quality of the work was exceptional. They were very professional, and overall I was very pleased with their work. I thought the price was very reasonable.

by Martin Taylor on 12/13/2016

Helpful and Attentive

From the initial communication to completion of installation the staff from Factory Direct Floor was professional, helpful, and attentive. The level of customer service went beyond my expectations, sales and service were excellent. I appreciated the hard work and attention to detail in completing this work expeditiously.

by Josh Cooley on 1/7/2017

Very Pleased

Very Pleased. They removed all the carpeting from our second floor & installed pre-finished hardwood. The entire process was seamless, from the estimate until the completion of the job. The installers were professional, did an excellent job, and extremely neat.

by Robert Capron on 1/9/2017

Excellent Customer Service

Excellent Customer service at Factory Direct Floor. I visited the Factory Direct Floor for buying the hardwood flooring during April this year. The flooring sales representatives were expert in flooring and guided us throughout the process. The installation was done on time and very professional. I would recommend them highly.

by Emily Asher on 3/25/2017

I Like Everything About It

I was looking at Factory Direct Floor and a different flooring company on TV. I looked at the prices and Factory Direct Floor was better. I also liked it when I called them. I had laminate flooring installed in my living room and my hallway and I like everything about it.

by Pingo Bispo on 4/18/2017

Price Was Pretty Good

We had hardwood floors from Factory Direct Floor installed in our house. We did downstairs and one set of the steps completely in wood. The price was pretty good, too. They're other places that are a little cheaper, but the warranty is good with Factory Direct Floor.

by Jerry Veneman on 1/27/2015

I Have Already Recommended Them Others

I chose Factory Direct Floor. I had the same positive experience as most of the other reviews on this site. Everything went very smoothly and for the price they quoted. The floors look fantastic and I have already recommended them others.

by Kaleigh Vongphakdy on 1/29/2015

Thanks So Much For Everything!

Loved working with Factory Direct Floor! It was a pleasure to do business with this well run organization. I had just purchased a home, and wanted to remove the carpet on the second floor and refinish the hardwood underneath. The floor was in terrible condition, but they managed to make it look better than I ever could have expected. I would absolutely recommend this company again. They are honest, and fair and easy to work with. Thanks so much for everything!

by Loreen Posas on 2/9/2015

We Were Please with the Job

For our basement renovation, our contractor sent us to Factory Direct floor to select our laminate. They were also the installers as well. We were please with the job that they did. Lehl was fantastic at explaining the different types of laminate available and underlayment as well. The installation was clean with no problems. Would easily recommend them to anyone considering installing laminate flooring (or any other kind of flooring in their home)

by Andy Borowicz on 11/7/2015

Happy with Their Work

As an Interior Designer I need things to be done quick and installed perfectly the first time. Factory Direct Floor is ALWAYS detail oriented and makes sure that I am 100 percent happy with their work. More importantly, Factory Direct Floor was very professional and always finish when they say (sometimes sooner).

by Corey Shiminski on 4/25/2016

Absolutely Great

I would love to tell the world that my experience with Factory Direct Floor was absolutely great! It totally renewed my faith in being able to complete flooring renovations without worrying about hidden costs, unreliable contractors, and projects that take forever to complete.

by Leila Nachazel on 4/26/2016

They Were Outstanding

This company went out of their way to help me ordering a special product from the US. Thanks for your efficient service and speedy delivery. They were outstanding in their service!

by Christine Brown on 1/25/2017

Worked Very Hard

Very pleased with results. Worked very hard to satisfy the customer. Always showed up on time and gave excellent consideration to our family home activities during the floor installation. Very good clean up during and after the job was completed. Look forward to using the company again in the future.

by Eric Spain on 3/2/2017

Pleasant To Deal With

I was a little hesitant to use a company I found off TV but am glad I did. They showed up in the window they gave me and was very pleasant to deal with. They responded to me very quickly when I had some questions afterward about my floor. We installed a hardwood floor and it came out great. Thank you.

by D Morris on 5/23/2017

Floor is Comfortable

I had a laminate floor installed in my family room, and the cost and quality of products at Factory Direct Floor were very good compared to the other brands that I considered. I like that the floor is comfortable to walk on and the installers were efficient and quick. They did a nice job.

by Linda Turner on 7/19/2017

Looks Just Awesome

I purchased hardwood floor for 2 bathrooms. The two different people that did the installation were professional. I have to give the extra praise for the job they did installing the floor in one day with a grand stairwell that looks just awesome.

by Ivelisse Liverpool on 12/23/2014

Great Experience Over All

I am very happy with my decision for getting Factory Direct Floor to do my flooring reno in the basement. After some options they offered (they carry a large selection of samples in the showroom), I decided to get luxury vinyl plank (click) in the basement and carpet on the stairs. Factory Direct Floor were very patient with me, they showed up on time as scheduled for the measure, the installation (both for carpet and vinyl) was right on schedule and the guys cleaned up nicely after themselves. Great experience over all, smooth transaction, I highly recommend working with this company

by Vivan Duryee on 12/29/2014

Their Work Was Completed

Factory Direct Floor had a large selection of flooring to choose from with a wide range of prices. The way they laid the flooring (lengthwise) makes the area look bigger. The installers left the area clean when their work was completed. Quarter round in two curved areas was not initially installed to our satisfaction. However, this was rectified.

by Ema Assalone on 8/22/2015

They Did Answer Very Well

Your staff's installation and service was wonderfull. They are friendly, professional and hard worker. They arrived on time. They explained what they would do very well. They answered all my questions. (Answering my questions is not so easy all the time.) They did answer very well. And finished the work as they promised. Thanks a lot!

by Ranee Ancelet on 8/25/2015

Nice People

I was in tight situation where we were only back in town for 1 week and our storage contract was up. Booked an appointment with us the second day we got back and booked off the next two business for installation. The installation was so professional, Al spent most of the day to make sure the job was perfect, he even tried to get the squeak out of stairs. Nice people, excellent work, amazing price!

by elvis houp on 11/5/2015

I Have Already Suggested Them

The crew had all the necessary tools and equipments with them at the job site. I was very impressed with their knowledge and customer oriented attitude. They haven't wasted any time and material. Way better than expected. I have already suggested them to my nice for laying theirs floors.

by bridgette wolkowski on 5/27/2016

Its Beautiful Work

The hardwood floor I purchased is beautiful. I would recommend Factory Direct Floor and use them again for future renovations!

by Hildegarde Iversen on 6/23/2016

Highly Recommend Them

This company understands the value of being customer-oriented and it shows. I would use them again should the need arise and highly recommend them.

by Brian Stack on 8/24/2016


We had our basement flooring done with this company about 14 months ago. So far so good. They were professional friendly and on time. Made sure everything was done with little to no hiccups.

by Stephen Stills on 5/19/2017

Polite and Efficient

We were called to the Factory Direct Floor to installation and installers arrived at the proper time. Installers were polite, efficient and completed the work in a professional manner. We are extremely pleased and proud of the difference that this has made in our home.

by James Fleming on 8/31/2017

It Won't Show Dirt

I bought some floor last year from Factory Direct Floor because I liked the way it looked. It has several different colors mixed in together so it won't show dirt. It was installed in our bedroom. Overall, it was a positive experience.

by Cheryl Rizzo on 12/30/2015

Amazing Job!

Thank you again, and we look forward to our bathroom flooring upstairs in the New Year! Amazing job!

by Shawn Bruner on 12/31/2015

Amazing Job

Factory Direct Floor works my basement and did an amazing job - they lived up to their good reputation. The contractors arrived on time, they went through great lengths to keep my house clean and were always reachable when I had a question. I would recommend them without hesitation.

by Libbie Gullett on 2/29/2016

I Made a Great Decision

From the first time meeting with Factory Direct Floor, I knew my husband and I made a great decision on hiring Factory Direct Floor. The project manager was great and always available with any questions we had and also updating us on job progress until complete.

by T Senna on 4/18/2016

Beautifully Done

My son and I hired this company to replace a carpeted floor in their condo with laminate. The choice was extensive, reasonable and work was completed in a timely manner. Beautifully done, very pleased!

by AnitraTrueax on 9/30/2013

These Guys Are Awesome

The hardwood floors in our living/dining area and three bedrooms had been covered by wall-to-wall. They now look absolutely beautiful. The Hardwood flooring took care of everything, from removing the old carpets to touch-ups at the end. The work was done pleasantly, efficiently and some minor concerns we had were addressed with no questions asked. I would certainly recommend Factory Direct Floor.

by AlissaDrayer on 10/11/2013

They Did Awesome Flooring

I used laminate flooring from Factory Direct floor in three office buildings and my home. One of the most telling comments I received was from them. They see a lot of laminate flooring and their comments were, wow, this is nice flooring and it's really easy to install. Tough to beat that kind of recommendation.

by Dia Ghekiere on 10/16/2013

Highly Recommend

Thanks again for everything, you can be sure we will be back for our next project.. our bathroom kitchen bedroom . And will be happy to recommend this company Factory Direct Floor to my friends.

by Nila Mclee on 10/31/2014

They Came When Scheduled

This company was great. They came when scheduled, did what they said they and were very professional with a gob attitude, their price was fair!!!!! I will certainly use them again, thank you for the floor cleaner product.

by Mallie Reavish on 11/5/2014

Impressive Customer Service & Pricing!

Impressed with customer service & pricing. I will be including you on future tenant improvement work tenders.

by Mallie Reavish on 11/6/2014

Great Service

Factory Direct Floor came right away and gave us a quote and within 3 days our old wood floor was looking brand new.

by Allan Langman on 8/18/2015

Their Pricing is Fair

From thr first day Factory Direct floor came by to give us a quote for a laminate flooring runner for our stairs their made my wife and I feel very comfortable. Their pricing is fair and their installer was great! Excellent Customer Service!!

by Jeffrey Clark on 10/28/2016

Superb Work

Loved working with Factory Direct Floor. It was a pleasure to do business with this well run organization. I had just purchased a home, and wanted to remove the carpet on the second floor and refinish the hardwood underneath. Superb work.

by Marco Sciarra on 3/20/2017

Very Much Satisfied

The floors look good and the staff is done well. They are on time, and professional at their work. The floor look great and I am very much satisfied with their work. I would definitely recommend them.

by Leonardo Leo on 7/4/2017

Great Job

Great job! Had 3 room flooring on time. The overall process was hassle-free. I will do further business with Factory Direct Floor! Good job and thanks.

by Son Shawn on 8/10/2015

Highly Recommend Them

I was very impressed at Factory Direct Floor and that came to do the installation. Factory Direct Floor was very prompt in coming to give a quote and then following up with the installation. Their price was considerably less than the other company I had quote and they were very courteous and helpful as were the men that came at 10:00am and worked until 8pm. I was very pleased with the end result and highly recommend Factory Direct Floor.

by Jessica Ganoe on 4/13/2016

Completed On Time

We were delighted with the efficiency, quality and service Factory Direct Floor provided us with. Everything promised to us was more than true. Project manager, to all of the trades our job was completed on time, on budget without even 1 glitch.

by Jim Boven on 6/17/2016

The Entire Process Was Very Simple

We ran into a snag with our basement renovations, and Factory Direct Floor was helpful in getting the supplier to store the flooring we wanted for a couple of months at no extra charge. The entire process was very simple, professional and altogether seamless.

by Tom Kenny on 8/17/2016


I received from the Factory Direct Floor Source. Professional advice in choosing the right product (engineered hardwood floor Finish in my case). Flexible installation time tailored to my needs. Excellent & fast installation - three bedrooms & the hall within 10 hours without any break! Full satisfaction for the excellent service. I couldn't expect anything better than that.

by Teresa Nichols on 2/6/2017

Worked Hard and Fast

The whole process of working with Factory Direct Floor was a pleasure. The promptness and pleasantness of the workers were impressive. All my worries were put aside a minute after meeting the installers. They were very courteous and professional. They worked hard and fast, and they were ever so polite. I would recommend tham for all flooring needs.

by MordecaiBrown on 7/17/2013

We Love Our Floors and Stairs!

It was a pleasure doing business with Factory Direct Floor! The crew kept things in our house pretty lively! They worked exceptionally hard to make our house look beautiful. Thanks again, we love our floors and stairs!

by Alair Noecker on 7/27/2014

It is Completely Friendly

It is completely customer friendly to subject us to paying for contacting you and to give you a feedback. It is totally friendly in every respect.

by Velia Michelli on 8/1/2014

Prompt Service So Far

Prompt service so far. Will definitely be ordering my flooring once I have made up my mind.

by Louisa Clothier on 8/7/2014


First time customer and I'm very pleased with your prompt service, especially with the sample's dept. Regards

by Catherina Brodhead on 8/11/2014

The Service Was Great

The service was great but I was slightly disappointed by the product.

by Deloris Catoire on 8/14/2014

Very Satisfied

Very satisfied, would recommend to family and friends, and will use again.

by Kasey Swartzbaugh on 8/18/2014

Good Quality

They arrived very quickly, and were of good quality, and large enough samples to make a reasoned choice. The prices compare very favorably with those on other sites, so I will probably place an order, once we have found a suitable fitter to do the job.

by Lourdes B on 4/7/2016

Pleasure To Work Them

Factory Direct Floor staff/workers were punctual, polite and a pleasure to work with and have in our home. I have and continue to recommend Factory Direct Floor to friends and co-workers. Our next project will likely be our basement!!!!

by Shaun Carlee on 7/15/2016

Great Experience

They showed up on time as scheduled for the measure, the installation was right on schedule and the guys cleaned up nicely after themselves. Great experience over all, smooth transaction, I highly recommend working with this company!

by Lauren Garter on 8/12/2016

Great Job

They are very personable and were very cautious and took a lot of care in this job. Cleaned up after completely. They was great and did an awesome job.

by Eva Bella on 11/2/2016

Great Selection

The store has a great selection and the prices are competitive. Factory Direct Floor is the most helpful and straightforward. I am so glad I found them.

by Nicole Bashford on 8/2/2017

Stain Proof

I purchased a small amount of laminated floor at the Factory Direct Floor and had it installed in my home. I liked that the floor is supposed to be stain proof. We haven’t had it that long, but it has met my expectations so far.

by Enola Stroot on 3/16/2016

Love It

Thank you very much for giving us such wonderful living spaces! We just love our new floors and bathroom.

by C. Oven on 3/17/2016


We are most pleased by the efficient, co-operative, expert and pleasant work crew. They constitute a powerful team that gets the job done, cleanly, professionally, and courteously.

by Rachel Miner on 9/12/2016

Excellent Job

Wow, this is nice flooring and it's really easy to install. Tough to beat that kind of recommendation.

by KarimaNydam on 3/6/2014

Thanks Again!

All I have to say is that you guys are awesome. Great customer service, great product. The quality of this floor is amazing very thick looks like real wood cannot believe it. It sure out beats home depot prices. I just hope the quality holds up and they won’t scratch easily. Thanks again!

by LindsayPaine on 3/10/2014

We Very Happy with the Floor!

We very happy with the floor. It went down easy once I got the hang of it. Looks nice - now I guess it will be put to the test on wear and tear. So far love it. It was easy to deal with Factory Direct floor and the product was shipped out on time.

by KatelinDilsaver on 3/17/2014

I Will Be Back.

I wish you had more variety of products at the Factory Direct Floor. I will be back.

by Sherie Gawrych on 9/18/2015

I Really Appreciate It

Don't hesitate and don't look elsewhere for bamboo Floors repairs. The work is professional...the man is on time...and the people are honest. Thank you for great work. I really appreciate it.

by Lindsey Salmon on 9/7/2016

Great Job

We recently put hardwood throughout our condo. Overall Factory Direct Floor did a great job and had a great selection. Great competitive pricing.

by Brian George on 3/6/2017

Very Pleased

This is my second time using Factory Direct Floor. The first was six years ago for all the carpeting in my home. I found dealing with all the folks at Factory Direct Floor a pleasure. From the choosing of the flooring to install I was treated first class. Again I am very pleased with the flooring. I would not hesitate to use your company again. Wishing you continued success.

by Derek Wallace on 9/6/2017

I'M Perfectly Happy

I was looking for something that would have a long wear and I was reassured that the product would last, that it would maintain itself. Now that it’s installed it looks fabulous and I’m perfectly happy.

by Kirby Bledsaw on 6/2/2014

Very Good Experience

Quite possibly the best customer experience I have had. Communication was exceptional. At first I almost thought it was too much, and they were attempting to over compensate for something, and then realized that this is how they roll. Sales rep is a good dude. Very good experience.

by Inger Bongiovanni on 6/4/2014

I Would Not Hesitate!

The Factory Direct Floors team was professional and courteous during the entire process. Additionally, our new wood flooring looks great!!! I would not hesitate one second in recommending them to my family members, friends and associates. Way to go, Factory Direct Floors!!!

by M Danza on 2/3/2016

Quality Job

Factory Direct Floor and their team on a daily basis was committed to doing a quality job and ensured the project and finishings got done properly and on time. We would defintely use them on our next renovation floors project.

by Creola Dellbringge on 9/21/2017


We have used Factory Direct Floor. They are also a very friendly bunch of people from the moment you walk through the door. Job well done. Thanks Factory Direct Floor!

by Antoinette Hamdan on 9/21/2017

They Were Professional

Factory Direct floor did a great job replacing the carpet in my small condo. Even though it was a small renovation, they provided excellent flooring and installation at a very reasonable price. They were prompt, professional and courteous. I would recommend them to any of my family or friends.

by Eileen Wilhide on 12/8/2015

Thanks Again!

They were punctual, friendly, a pleasure to work with, and the end result exceeded our expectations. Thanks again! You guys rock!

by Viviana Swantek on 3/24/2016

We Are Proud To Show

The best part is that there were no surprises and no stress and I. We now have a beautiful bedroom floors that we are proud to show off to friends and family. Thanks again for a job well done!

by Mickey Minato on 10/13/2016

Good Experience

We had Factory Direct Floor to sand, restain and finish our floors. The stain we selected was a custom, samples were supplied quickly and the schedule was maintained as promised.

by Lauren Scott on 4/20/2017

Good Job

The installation men from Factory Direct Floor did a good job, cleaned up after they were done and helped me move some furniture back into place. They were very friendly and professional. My living room looks like a brand new house. When we are ready to do the floors in our basement, I will definitely call them again!

by Rick Nathanson on 7/11/2017

Fabulous Job

They did a fabulous job and I like the whole thing, the padding and the way they're insulated. I got no complaints. My wife decides she wants to change this year, I'm going to make a date with Factory Direct Floor for that.

by AntonFelten on 3/2/2014

Everything Else Looks Great!

I have very pleasant experience. All of my questions were answered in a timely manner. The material arrived with virtually no damage. I'm very pleased with the way everything looks. I am definitely changed the entire look and feel of the house. My only concern is the transition moldings. They are not the best quality and color was slightly off. Other than that, everything else looks great!

by Lyn Woodling on 6/4/2015

We Are Happy

We had Factory Direct Floor in our basement in the beginning of the year. But we waited to write a review to see how the floors would hold up with our two active sons running around. So far, we are happy. I recommend Factory Direct Floor.

by V Arzilli on 6/16/2015

I Was Satisfied

I needed a seam repaired in my basement floors. I found Factory Direct Floors to be very professional and delivered as promise. They phoned to confirm our appointment and then contacted me again to see if I was satisfied. Great customer service!

by Spencer Knows on 12/10/2015

I Felt Comfortable with Them

I found Factory Direct Floor and requested a quote. Their quote was not the cheapest (in the middle), but I felt comfortable with them that I would be taken care of when things didn't go as planned (as they were likely to in this 90+ year old house). The crew and their subcontractors were very good, and were very responsive to my requests.

by kristina morisky on 2/8/2016

Work Done in Few Time

that too was done flawlessly. I will continue to use them and I will also continue to refer Factory Direct Floor to anyone that needs work done.

by Hollis Mason on 10/15/2016

Better Work

They all know their jobs and get them done as promised. In the end, I have a great looking floor that will last me a long time ... Thx Factory Direct Floor!!

by Louis Ramirez on 11/14/2016

Fabulous Job

Factory Direct Floor did a fabulous job installing laminate flooring in our home. It looks awesome and has had many compliments. Our whole experience with Factory Direct Floor was gratifying.

by Christine Watson on 3/30/2017

Very Professional

I got the floors installed in Factory Direct Floor in my office that matched my other flooring. The quality was comparable and the cost was lower so I loved that. Also, the timeframe which they could install was what we needed at the time. Finally, I appreciate that the installers were very professional.

by Jack Kilmer on 4/21/2017

Love the Floor

I had laminated floor installed in the stairway, and a couple of halls. I considered other brands, but I’ve always had good experiences with Factory Direct Floor. The floor as well as the installation of it was very good. I love the floor and it's the best I've had so far. I’d definitely recommend it.

by Loria Brossett on 6/27/2015

I Still Love the Wonderful Job

Wow, this happened quite a while ago but I did not get to writing a review since today. It was the first time I decided to get a install flooring since I decided it would be a nice addition to the house, and boy was I correct. I still love the wonderful job has done.

by Allena Helie on 12/14/2015

They Were Friendly

Head office was kind and understanding when I had a family emergency and had to postpone start date, thank you. They were friendly and considerate and did a good job changing a 35 year old bathroom floors into a modern bathroom we can enjoy again.

by B. Celadon on 2/10/2016

I'm So Glad

This experience was much easier and more pleasant than I expected. For the price of the flooring, I was blown away by the service and quality. I'm so glad I chose Factory Direct Floor!

by Jim Simonds on 6/6/2017

Awesome Floor

The crew at Factory Direct Floor was very friendly and professional. They did our work within five hours, and the floor is awesome and pristine, so it’s what I was expecting. It’s very nice that I got a good deal and I’ve suggested too many people go to Factory Direct Floor because of the customer service.

by Pamela Landy on 7/26/2017

Best Quality

We purchased laminated floor from Factory Direct Floor, which was installed in our kitchen and family room. The cost and quality were the best compared to others.

by Lue Wibeto on 8/21/2014

All Good..

All good... Great service and fast delivery!! I will be buying more flooring for the rest of my house in the future!

by Morgana Casey on 9/2/2014

Great Service

Great service fast response to any questions would recommend Discount flooring depot :-)

by Reamonn Holgate on 9/16/2014

I Am Highly Recommended Them

You can't go wrong with Factory Direct Floor. The crew is the best. Fair price, estimate is the final cost. Great craftsman, on time, clean up before they left. Great selection and now I have a beautiful home. I am highly recommended them for your flooring needs. Great job guys!

by Felecia Grippo on 9/17/2014

The Crew Worked Wonders

We bought a townhouse that needed flooring. The crew worked wonders. All was done in less than a month and our townhouse looks fabulous. We get so many compliments on our place. We are now thinking of buying a house and we are not going to hesitate to hire they back. You won't be disappointed!

by Sang Choice on 7/21/2015

They Were Friendly & Knowledgeable

Factory Direct floor was easily reachable via email and came out to our house within a few days of initial contact. They were friendly, knowledgeable and offered good advice and were a pleasure to deal with. Their price was fair and the installation a week later was amazing. They cleaned up, installed perfectly and we are very happy! Thanks again!

by Rodger Ludgood on 7/27/2015

Extremely Good Service

Factory Direct Floor was very prompt and accommodating. Rain was in forecast on the day of install...They sent a tech a day before to get everything ready and rain would not cause any delays.....Expert installation, extremely good service with reasonable prices.

by Gayle Woodside on 6/16/2016

They Was Very Informative

Floor replacement was part of a complete condo renovation. I initially went to purchase the floor and a third party was to install. Factory Direct Floor was very helpful in the selection process and was very informative.

by Amy Warren on 8/16/2016


I can't say enough how happy I've been with business I've done with Factory Direct Floor. I've already told many about your company !

by Tom Chaney on 2/2/2017

Very Pleasant Experience

Very pleasant experience without the high pressure sale. Detailed explanation of product types and several great samples to choose from. I have several rooms to have work done and they are able to accommodate each one. Couldn't be any more, convenient with the in-home shopping and the quick installation dates. Highly recommended.

by Kathy Bates on 3/13/2017

They Were Incredible

My husband and I met with the staff at Factory Direct Floor. They were incredible. Answered all our questions, concerns. They made our budget work. We cancelled both quotes that we have come in and booked our installation immediately. I would definitely recommend them.

by Peter Gibbons on 7/13/2017

Very Impressed

My wife used to have her own business and she has used Factory Direct Floor for her leased office space. She then recommended them when I was turning my parents' former home into a rental house. I had them install the carpet in a couple of our rooms. I was very impressed with Factory Direct Floor.

by Max Morden on 11/23/2016

Top Quality

I worked with Factory Direct Floor over the last 8 years and I have to say that they are top quality from start to finish. The sales staff is extremely knowledgeable and helpful, the selection is outstanding along with very competitive pricing and professional installers, and the customer service is amazing.

by Jenna Fischer on 8/26/2017

Great Flooring

I had my kid’s bedroom floored by Factory Direct Floor. Their product is soft and we like the color blends. Great flooring and we enjoy it. I could have chosen whatever floor brands they have but that was the one that we liked the most.

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