Universal Electric Supply Co.

Yang Zhou _{on Google}

Feb 27th, 2024

BUYERS BEWARE, DECEPTIVE RETURN POLICY! I bought over $100 of merchandise at this store, merchandise which was picked out by a store clerk. When I decided to return the light bulbs they told me it was too degraded to be returned despite me asking them for any sort of technical measurement to show the degradation. The lightbulbs still function as normal and I have offered to have them test them in any instrumentation that they have to show any quantitative measurement of degradation and they refused and instead rejected the returns outright.
The return policy states 20 days with original packaging and receipts, and (presumably same working condition), and yet the store clerk uses some arbitrary qualifier that he cannot quantify to reject a return.
I even accepted in store credit for the return but they flat out says they cannot accept this return. Will *definitely* not shop here any more and I'm recommending others to do the same.

barry wang _{on Google}

Jan 12th, 2024

Probably not the worst but certain not something worth recommending.
Poor customer service, overall a lot of those ppl have an attitude. Bought a plug mold that is broken and want me to put everything back together and they need to test it. They could have test it right there.
And everything is not returnable and you only get store credit. I don't know if any other shops in SF do that.

Debbie L. _{on Yelp}

Dec 9th, 2022

Shockingly unhelpful. Brought in a circular bulb that needed replacing and the man said he'd check to see if they had it. He says they're sold out and the size I need is nonstandard. He hands the bulb back and starts to walk away. Um, will you get more? He doesn't know. Is there a brand I should look for? He doesn't know. Then he starts throwing out these electrical terms that I need to be sure to look out for and I've got no idea what he's talking about. When I ask he doesn't want to explain and ultimately says I should just replace the whole light fixture and gestures toward the back of the store with stacks of boxes. Um where? I spent about a min looking. Everything was generic and impossible to know what you're really looking at so I left.

Victor S. _{on Yelp}

Aug 30th, 2022

One stop shop and very helpful.. excellent help all the times, my favorite supply house by far, although some off brand stuff at times

Walter Morales _{on Google}

Apr 18th, 2022

Very good service and there is everything