Williams-Sonoma

Mike Zohari _{on Google}

Feb 10th, 2021

I parked my car there Sunday May 30th, when I backed someone broke window and stolen my stuff and Central Station police department don't care and they were not responsible !!!

VALORES BREVES _{on Google}

Oct 26th, 2019

Very good - high cost but ghood quality of glass vases

Meg G _{on Google}

Mar 9th, 2019

If you must purchase items from here, don't order it online. Shop local folks. Those businesses care to have you as a customer and will treat you like it. Williams-Sonoma will not.

Ines Rivero _{on Google}

Mar 10th, 2023

The worse experience Ive ever had. Placed an order 6 months ago on West Elm website (company owned by Williams Sonoma) on September 5th 2022 and as of today, theres no delivery of the entire order. I called about 10 times or more inquiring and either call would be put on hold to later be lost, agent wouldnt call back after they said they would, they would tell me the piece wasnt available and had no idea when it would be and once an agent told me the piece was found and was going to be sent but no one called for delivery. The easiest task was to cancel the order I WILL NEVER EVER buy at west elm again and i will never recommend it either. You guys failed to deliver and it was a disappointment to do business with you. Ive looked at all reviews and everybody is having similar issues worse of all? No one ever called to acknowledge.

Alex Mackey _{on Google}

Jan 8th, 2023

I ordered what is for me an expensive rocking chair online and did ship to store. The chair arrived, I confirmed with the store employees my item, packed up the boxed item, and drove an hour home. Turns out I was erroneously given an open box item and it was covered in dog hair. For this type of money Id expect to at least get what I ordered. But what was worse was my experience over at least a dozen phone calls (more than ten hours of phone time), which was the most abysmal customer service experience I've ever had.
The first time I called customer service I was made to feel entirely responsible for being sent the wrong item. Several times I was told I should have paid for white glove service, and it was my responsibility to open the chair at the store and inspect it for damage and accuracy of product (I don't even have to do that at Walmart). Eventually I had to tell the representative, please stop scolding me for not paying for white glove service and expecting to receive the product I ordered.
Today, after being assured that our new chair would be delivered to our home multiple times by multiple customer service agents over several weeks, we are now being told that it won't be happening and that we have to retrieve our item from the store in spite of what our customer service agent, Bonnie, communicated. We eventually spoke with the most insensitive, disrespectful supervisor I've ever encountered (Michelle, who clearly held me in complete contempt), who told me that I was cheap, irresponsible, and entitled. She refused to listen to me, interrupted time and again, and demeaned my experience with Pottery Barn Kids. She said it was impossible to send the item to my home and, when I said that PBK was able to correct the pick-up location to have the wrong chair retrieved, she didn't know how that was done but she was unwilling to assist us. After being belittled by Michelle, we canceled the order.
Pottery Barn Kids consistently communicated wrong information, refused to correct their errors, insulted me, and lost a customer for life (including their other brands: Williams-Sonoma, West Elm, etc.). Will anybody at WSI even care? Based on my experience, no. Avoid this corporation at all costs.