FasTrak

Edward I _{on ChamberofCommerce.com}

Mar 14th, 2024

I am disputing two tolls charged. 03/13 08:27 PM TSS $3.80 03/13 08:18 PM WRS $3.97 3/13 I opened an account with 91 Express Lanes. I called BayAreaFastrak on 3/13 at 1:36 PM PST with a Total Call Time of 7 minutes. I requested to remove my vehicles from the account and to deactivate the transponders. The Rep stated it was completed and he would send me Prepaid Postage Bags to mail back the Transponders along with an Account Closure Form. He instructed me that I needed to mail back the Transponders and fill out a form to receive a Refund on my remaining account balance. He assured me that I would not be charged by BayAreaFastrak ONLY 91 Express. I was charged twice last night. I called 3/14 at 0801 AM PST to dispute the charges. I spent 27 minutes on the phone with Linda #8132 for her to tell me that her supervisor who also refused to give their First Name or Employee ID stated that I need to supply my 91 Statement to receive a refund. The statement is quarterly, come back in 3 months while we hold onto your account balance too??? Terrible Policy!!!

billy Legrand _{on Google}

Nov 17th, 2021

Fast track resolved the problem quickly and replaced our old readers .

Shane Anderson _{on Google}

Nov 16th, 2021

I started getting toll violations about 5 months ago on a regular basis. These were not my violations. I haven't been to the bay area in years. I called Fastrak the first time (1 hour wait on the phone) and connected to a customer service agent that was very helpful. She dismissed the violations and flagged my plate number for future violations. Unfortunately the violations kept coming. I called again (about 3 months later) and this time the wait was only 3 minutes. I connected to another very help agent and she was able to further flag my plate number. Not sure exactly what she did, but she took it a step further than the first agent. We will see if the violations stop coming. Overall it's been frustrating getting the violations and having to call, hence the 3 stars, but as far as customer service goes, I would give them 5 stars for that.