Navy Federal Credit Union - Restricted Access

M M _{on Google}

Dec 31st, 2022

Assisted an elderly family member whose account was hacked and we received thoroughly professional customer service.

Sal _{on Google}

Oct 7th, 2022

Military access required.

Jess G _{on Google}

Aug 19th, 2022

My husband and I walked in to, hopefully, see a person and have them help us initiate a car loan application. We were taken right away. They gave us a form to fill out and as I was filling it out the lady told us not to worry and that we could do the app on our phone Okay. I didnt think much of it. I thought shed ask more questions and input the answers or such but no. She explained to us that NF was trying to have their members use technology. I understand that, but some people would rather have the human help; otherwise, why even have loan officers? Tellers? etc. Anyway we got approved right away but heres where the problem comes with the whole technology thing: she never asked essential questions like, who is this loan for? Whos in the loan/lease right now? Are there any changes, etc. They issued a draft, not a check, on my husbands name only and we needed with my name on it, or both our names. We didnt even need our names on the draft. I was so confused since Ive worked for multiple credit unions and they all ask these questions plus they issue cashiers checks. They wouldnt change it. To top it off, they do not take care of sending the check or some DMV stuff. Again, why have employees in branch then?
We had to go to another location and ask for the draft to be fixed but they refused. We went to cal coast since SDCCU doesnt do lease buy outs anymore and the service was much better and different! They processed everything in person, we asked question, they issue CCs and send them, they take care of all DMV paperwork, etc. Granted, NF approved us on the spot but the loan was useless to our needs. I was very disappointed as their rate was also much higher than our rate with CCCU and our experience. Maybe in the future we will give a second chance but for now we are okay with our credit cards only.

Jessica N. _{on Yelp}

Aug 10th, 2022

My husband and I walked in to, hopefully, see a person and have them help us initiate a car loan application. We were taken right away. They gave us a form to fill out and as I was filling it out the lady told us not to worry and that we could do the app on our phone... Okay. I didn't think much of it. I thought she'd ask more questions and input the answers or such but no. She explained to us that NF was trying to have their members use technology. I understand that, but some people would rather have the human help; otherwise, why even have loan officers? Tellers? etc. Anyway... we got approved right away but here's where the problem comes with the whole technology thing: she never asked essential questions like, who is this loan for? Who's in the loan/lease right now? Are there any changes, etc. They issued a draft, not a check, on my husband's name only and we needed with my name on it, or both our names. We didn't even need our names on the draft. I was so confused since I've worked for multiple credit unions and they all ask these questions plus they issue cashiers checks. They wouldn't change it. To top it off, they do not take care of sending the check or some DMV stuff. Again, why have employees in branch then? We had to go to another location and ask for the draft to be fixed but they refused. We went to cal coast since SDCCU doesn't do lease buy outs anymore and the service was much better and different! They processed everything in person, we asked question, they issue CCs and send them, they take care of all DMV paperwork, etc. Granted, NF approved us on the spot but the loan was useless to our needs. I was very disappointed as their rate was also much higher than our rate with CCCU and our experience. Maybe in the future we will give a second chance but for now we are okay with our credit cards only.