Culligan Water of San Diego

Tora Idos _{on Google}

Mar 29th, 2022

You have Palomar Spring Water!
Friendly staff and you can get through to a real person. If you leave a message, they call you back the SAME day. Super easy to request additional delivery.
Thank you for being SO much better than my previous water provider.

C Perez _{on ChamberofCommerce.com}

Jul 8th, 2022

DO NOT use Culligan. Absolutely horrible customer service from multiple agents which tells me they need better training. They interrupt many times during a customer service call while the customer is explaining their question. After I asked the agent to stop interrupting me she explained they interrupt in order to provide "better" service when the customer is saying something that's incorrect. However, as a now former customer, the consumer is simply trying to explain details of what's seen on the bill and we don't know what is "incorrect" until we can convey our understanding. What happens often is they cut off the customer mid sentence, and their reply doesn't answer the question because THEY DO NOT COMPLETELY LISTEN.

Wish I could give negative 5 stars. The predominance of 1 star reviews for Culligan San Diego reinforces the consistently BAD service I've observed. Many others have previously posted reviews about their BAD service, and I see the owner replied. However, the bad reviews keep coming in which shows nothing has improved.

Owner: please get your agents some basic customer service training and ask for feedback from customers after they have called. The feedback will help you improve.