Homeowner's Service Co

Chloe A. _{on Yelp}

Jun 27th, 2021

She called me about a leak we have in our front yard, and when I told her this honestly wasn't a priority for me right now because my daughter was born 4 weeks early and is in the NICU, she says "Well no, actually it is. I've issued you a citation." As soon as my husband heard her say that he took away my phone and to handle it and she hung up the phone on him. Absolutely atrocious behavior. She refused to answer any of our calls after that.

Allison F. _{on Yelp}

Sep 11th, 2018

Gerry Yost managed our HOA for about 13 years and while I haven't been here all 13 years, neighbors who have been here since the beginning have said copies of bills were never provided to residents.  Rather, an itemized statement was provided over the years and is all I ever received for about 4 years.  Recently, I asked for copies of the actual bills on behalf of the Board and Gerry took that very personally, apparently taking it as an accusation of fraud and ultimately resigned as our management company.  She provided some bills, but not all bills, so I can't determine whether everything is in line but the bills are alarmingly high and at the rate she was spending money, we were losing money quickly and have been at a deficit for the past few years.  Her resignation is the best possible scenario as we have been misinformed over the past few years about the Texas Property Code, relying on her for information, and many owners have had to email her repeatedly for even half of an answer to their questions (if they get an answer at all).  For example, I emailed her three or four times asking if she paid all of August bills and she has not responded to any of those emails.  There have been a few others hiccups as she has continued to involve herself in neighborhood business that is not her concern, and gossiping as others have noted she tends to do.  Now, we are left with having to re-educate some homeowners who relied on her misinformation for years.

Kris S. _{on Yelp}

Jan 9th, 2015

I have had to deal with Gerry Yost as our HOA's manager for nearly 4 years and she has been awful.  She is unprofessional, gives members the run around, does not fulfill her duties, is untruthful, and much more.  I do not recommend this company at all.

Angela F. _{on Yelp}

Jul 18th, 2018

Gerry Yost took on our property management from a builder who self-managed, misused, and abused HOA funds prior to agreeing to her takeover. It was a mess. She made the property look nice again after a lot of builder neglect. She charged the builder a minimal fee since the HOA wasn't yet "owner controlled". It was noticed a few times that she was not very professionally worded in emails. She did get into spats with a few residents. But we appreciated her efforts anyway and overlooked a few bad incidents. A year and a half later, the builder finally turned over the HOA and deeded theproperty to the owners. A bit slow, but, we were thrilled it finally happened. Gerry increased the fee to her "normal rate" and an official contract was signed...and things quickly started going downhill from there...She initiated a policy that the homeowners would go to the Board with any concerns or issues then the Board reported those to her, if need be. Backward from every other property management company we spoke to (later). She later denied enacting this backward policy, but her website clearly states, "We work closely with the board members and one designated contact person. Usually, it's the president or vice president if the president is absent. We ask that all committee members deal with the board members or their designated contact person....". This was very stressful and too time consuming for owners. Itwas a problematic and inefficient process. Gerry's requested process did not benefit anyone but her. It was also a legal and liability concern for the Association: the property manager acts as the front line contact because they are supposed to know the laws, rules, etc. And are paid to handle ALLowners, not the voluntary Board.In addition, Gerry had a temper, was unprofessional, and gossipy: there were increasing numbers of spats with her and residents as time went on. She'd stir the pot and create drama amongst the community.She's overwhelmed and inefficient: she would contradict what she said from one day to the next, which was very confusing and frustrating. Even though it's called "Homeowners Service Company", but from what we observed it's only her with the occasional help of her husband. She simply cannot do as much alone as a "mom and pop" as a larger departmentalized management company can.She wouldn't do her job: she refused to talk to certain residents, claiming they "screamed" at her. She refused to speak to a neighboring apartment complex, claiming they also "screamed" at her - yet they were very kind towards everyone else in our community and we later found out she used towork for that same apartment complex but was fired. She didn't properly address delinquent accounts beyond mailing notices and the Board had to resolve a confused owner's delinquent account (Gerry then had the nerve to charge $15 per page to the Association for emailing that owner's payment history).She's doesn't know Texas property code/law and is a liability: she offered incorrect advice - more than once - when asked her to crack down on long-term delinquent accounts and turn them over to an attorney in order to collect.She's dishonest: her "administrative fees" on the financial reports kept going up, despite quiet winter months. When questioned, she lied and claimed an annual $100 storage fee was "on the contract", it was not. She took actions and spent money without Board approval like formally asking for legal advicefrom an attorney on a non-issue. The list goes on....and on....She's uncooperative and spiteful: during the transition to the new property manager, Gerry was terse, uncooperative, and refused to turn over barely anything. She promised the last month of financials then didn't do it until pushed to do so much later. She also gossiped to and upset owners in our community by informing them of her firing before the new management company could get proper notification out. She spitefully spread lies in emails to owners. Even though she was employed the entire month of May, she paid no bills during that month, didn't turn over any of that documentation to the new management company, then forwarded any unpaid May notices to owners rather than the new property manager. She also shared an attorney privileged document to the Board with owners. Very unprofessional and petty. Needless to say, her termination was long overdue. STAY AWAY from Gerry/Homeowners Service Company if your community wants a professional, knowledgeable and drama-free property manager.

Munchy M. _{on Yelp}

Jun 8th, 2017

Gerry Yost is the worst property manager ever. She's unprofessional. Argues with customers. Blames customers for her mistakes. Can't admit when she's wrong. Uses a personal email for business. Gets angry when she has to deal with problems outside of her day-to-day routine. Favors certain customers and puts down others. She has zero business sense. Treats customers poorly, and behaves like there's no consequence to anything she does, as if doing a crap job doesn't matter. She's incompetent. Sends out accounting statements with incorrect information (e.g. doesn't document payments made). Charges customers for services never rendered. Never has her facts straight, and fuels pointless conflict among residents. She's inefficient. Opts to drive to Houston to meet with clients instead of placing a business phone call, and then acts like a martyr over it. This was to reimburse a credit on my HOA account, and stalled the whole process. Very frustrating.Overall, dealing with Gerry has been a very negative experience for me, and I would happily deal with anyone else instead. She clearly doesn't want to do her job, and it's impossible not to notice. Wish she would just retire, and spare customers from her many disservices. Ugh.