NAPA Auto Parts - Valley Auto Parts

Mike B. _{on Google}

Nov 5th, 2022

Very friendly and helpful!

Eric M.C. _{on Google}

Sep 25th, 2022

I recently purchased a couple parts from this location for my car that I ended up no longer needing. When I tried to return them, the employees working there, one of which being the employee who sold me said parts, would not take one back as "it's not a part that belongs to the store". Mind you, the employee who sold me them checked both parts when I bought them and said they were in fact the right ones, and then proceeded to say that he remembers selling me the parts but this one was not one of them. Both of these employees proceed to say that they will not return the part that "didn't belong to the store" because they would not take something that I bought from a different store and return it there. They employee then looked up the part and said it's something you'd buy off Amazon. Now I'm out $160 for a part they sold me but wouldn't take back. I have been to this location on multiple occasions and have not once had a bad experience until today, and have never been as angry as I am for being accused of buying a part from some other store and attempt to return in there. I can tell you that I will NEVER be returning to this location simply for the way these employees treated me and will be calling corporate to be sure this is taken care of.